Explore: Relations Avec La Clientèle

“The loyalty effect” Metadata:

• Title: The loyalty effect
• Author: Frederick F. Reichheld
• Language: English
• Number of Pages: Median: 323
• Publisher: Harvard Business School Press
• Publish Date: 1996 - 2001
• Publish Location: Boston, Mass

“The loyalty effect” Subjects and Themes:

• Subjects: ➤  Consumer satisfaction - Job satisfaction - Labor productivity - Loyalty - Customer relations - Satisfaction au travail - Arbeidstevredenheid - Klantenservice - Relations avec la clientèle - Consommateurs - Satisfaction - Productivité - Loyauté - Loyaliteit - Organizational effectiveness

Edition Identifiers:

• The Open Library ID: OL803497M - OL3585543M
• Online Computer Library Center (OCLC) ID: 33160989
• Library of Congress Control Number (LCCN): 2002284001 - 95039972
• All ISBNs: 1578516870 - 0875844480 - 9781578516872 - 9780875844480

“Quality customer service” Metadata:

• Title: Quality customer service
• Author: William B. Martin
• Language: English
• Number of Pages: Median: 75
• Publisher: ➤  Crisp Publications - Crisp Learning
• Publish Date: 1986 - 1987 - 1989 - 1993
• Publish Location: ➤  Menlo Park, Calif - Los Altos, Calif

“Quality customer service” Subjects and Themes:

• Subjects: ➤  Customer service - Qualité - Handbooks, manuals - Service à la clientèle - Contrôle - Relations avec la clientèle - Customer services - Programmed instruction - Services (Industrie) - Customer relations - Enseignement programmé

Edition Identifiers:

• The Open Library ID: OL22755848M - OL8385195M - OL1753894M - OL2746310M
• Online Computer Library Center (OCLC) ID: 28110253
• Library of Congress Control Number (LCCN): 92082933 - 86071574
• All ISBNs: ➤  1560522038 - 9780931961953 - 0931961173 - 0931961955 - 9781560522034 - 9780931961175

“Attracting perfect customers” Metadata:

• Title: Attracting perfect customers
• Authors: Stacey HallJan Brogniez
• Language: English
• Number of Pages: Median: 200
• Publisher: ➤  ReadHowYouWant.com, Limited - Berrett-Koehler Publishers, Incorporated - Berrett-Koehler Publishers
• Publish Date: 2001 - 2011

“Attracting perfect customers” Subjects and Themes:

• Subjects: Customer relations - Relations avec la clientèle - Strategic planning - Consumer satisfaction - Coincidence

Edition Identifiers:

• The Open Library ID: OL37960078M - OL8748473M - OL44280384M - OL37954046M
• Online Computer Library Center (OCLC) ID: 47678160
• Library of Congress Control Number (LCCN): 2001043561
• All ISBNs: ➤  1609940377 - 1576751244 - 9780369323743 - 128330726X - 9781609940379 - 9781576751244 - 0369323742 - 9781283307260

“loyalty.com” Metadata:

• Title: loyalty.com
• Author: Frederick Newell
• Language: English
• Number of Pages: Median: 325
• Publisher: ➤  McGraw-Hill Companies - McGraw-Hill
• Publish Date: 2000 - 2002

“loyalty.com” Subjects and Themes:

• Subjects: ➤  Commerce - Management - Internet marketing - Klantgerichtheid - Relations avec la clientèle - E-commerce - Consumer Satisfaction - Internet - Kundenmanagement - Methods - Marketing sur Internet - Consommateurs - Customer relations - Public Relations - Interpersonal Relations - Fidélité - Telemarketing - Advertising - BUSINESS & ECONOMICS - Industrial Management - Management Science - Organizational Behavior - Consumer Behavior

Edition Identifiers:

• The Open Library ID: OL9253164M - OL7299173M - OL7298487M - OL9253850M
• Online Computer Library Center (OCLC) ID: 47010602 - 48883672 - 42790834
• Library of Congress Control Number (LCCN): 99058215
• All ISBNs: 0071357750 - 9780071387828 - 9780071357753 - 007138782X

“Real Time” Metadata:

• Title: Real Time
• Author: Regis McKenna
• Languages: ➤  English - Spanish; Castilian - español, castellano
• Number of Pages: Median: 224
• Publisher: ➤  Océano - Harvard Business School Press - Temas Grupo Editorial - Regis McKenna
• Publish Date: 1991 - 1997 - 1999 - 2001
• Publish Location: ➤  Boston, Mass - Buenos Aires - México D.F

“Real Time” Subjects and Themes:

• Subjects: ➤  Aspectos sociológicos - Procesamiento de datos en tiempo real - Real-time data processing - Sociological aspects - Sociological aspects of Technology - Technology - Tecnología - Communication dans les organisations - Entreprises - World Wide Web - Systèmes d'information - Relations avec la clientèle - Consommateurs - Aspect sociologique - Internet - Satisfaction - Technologie - Temps réel - Temps - Real-time systemen - Strategisch management - Organisatieverandering - Informatietechnologie - Klantenservice - Verbraucherverhalten - Consumentengedrag - Verbraucherzufriedenheit - Consumer satisfaction - Technology, social aspects - Marketing - Technological innovations, economic aspects

Edition Identifiers:

• The Open Library ID: OL51678538M - OL8089988M - OL22999242M - OL666785M
• Online Computer Library Center (OCLC) ID: 47792586 - 36656489
• Library of Congress Control Number (LCCN): 97012475
• All ISBNs: ➤  9706514031 - 9780875847948 - 9780875849348 - 0875847943 - 0875849342 - 9789706514035

“Mieux utiliser le téléphone” Metadata:

• Title: Mieux utiliser le téléphone
• Author: Sophie de Menthon
• Language: fre
• Number of Pages: Median: 224
• Publisher: ➤  Éditions d'Organisation - Editions d'Organisation - ORGANISATION
• Publish Date: 1979 - 1985 - 1999
• Publish Location: Paris

“Mieux utiliser le téléphone” Subjects and Themes:

• Subjects: ➤  Savoir-vivre - Téléphone - Téléphone dans les affaires - Communication téléphonique - Relations avec la clientèle - Technique de communication - Télémarketing

Edition Identifiers:

• The Open Library ID: ➤  OL31858954M - OL31858955M - OL15238117M - OL31858956M - OL31858953M - OL19830952M
• All ISBNs: ➤  2708106503 - 270810392X - 9782708123113 - 9782708106505 - 2708123114 - 9782708103924

“The Service quality handbook” Metadata:

• Title: The Service quality handbook
• Authors: Eberhard E. ScheuingWilliam F. Christopher
• Language: English
• Number of Pages: Median: 600
• Publisher: ➤  Brand: AMACOM - Amacom Books - AMACOM
• Publish Date: 1993

“The Service quality handbook” Subjects and Themes:

• Subjects: ➤  Consumer Behavior - Customer services - Qualité - Handbooks, manuals - Quality control - Contrôle - Total Quality Management - Relations avec la clientèle - Customer service - Total quality management

Edition Identifiers:

• The Open Library ID: OL11353402M
• Library of Congress Control Number (LCCN): 93026614
• All ISBNs: 9780814401194 - 0814401198

“Winning with the Customer from Hell” Metadata:

• Title: ➤  Winning with the Customer from Hell
• Author: Shaun Belding
• Language: English
• Number of Pages: Median: 180
• Publisher: ECW Press - Ecw Press
• Publish Date: 2004 - 2008 - 2010
• Publish Location: Chicago

“Winning with the Customer from Hell” Subjects and Themes:

• Subjects: ➤  Business - Nonfiction - Marketing - Customer relations - Relations avec la clientèle - BUSINESS & ECONOMICS - Relations avec la clientele

Edition Identifiers:

• The Open Library ID: OL52582601M - OL52535717M - OL52530916M - OL24246883M - OL9676904M
• All ISBNs: ➤  155490630X - 9781281935236 - 155490112X - 9781459307292 - 9781554901128 - 1281935239 - 9781550226300 - 9781554906307 - 1550226304 - 1459307291

“Marketing des services” Metadata:

• Title: Marketing des services
• Author: Michel Langlois
• Language: fre
• Number of Pages: Median: 188
• Publisher: G. Morin
• Publish Date: 1992
• Publish Location: Boucherville, Québec

“Marketing des services” Subjects and Themes:

• Subjects: ➤  Marketing - Service industries - Customer relations - Quality control - Services - Services (Industrie) - Qualité - Contrôle - Relations avec la clientèle - Services (activités tertiaires) - Marketing relationnel

Edition Identifiers:

• The Open Library ID: OL18101753M
• All ISBNs: 2891054687 - 9782891054683

“Legendary brands” Metadata:

• Title: Legendary brands
• Author: Laurence Vincent
• Language: English
• Number of Pages: Median: 329
• Publisher: ➤  Kaplan Business - Dearborn Trade Pub.
• Publish Date: 2002
• Publish Location: Chicago

“Legendary brands” Subjects and Themes:

• Subjects: ➤  Brand name products - Branding (Marketing) - Customer relations - Relations avec la clientele - Produits de marque - Commercialisation - Relations avec la clientèle

Edition Identifiers:

• The Open Library ID: OL7812428M - OL18478992M
• Online Computer Library Center (OCLC) ID: 50316285
• Library of Congress Control Number (LCCN): 2002012222
• All ISBNs: 0793155606 - 9780793155606

“Voices into choices” Metadata:

• Title: Voices into choices
• Authors: Gary BurchillChristina Hepner Brodie
• Language: English
• Number of Pages: Median: 439
• Publisher: ➤  Joiner Publication - Joiner Assoc
• Publish Date: 1997
• Publish Location: Madison, WI

“Voices into choices” Subjects and Themes:

• Subjects: ➤  Customer relations - Customer services - Total quality management - General - Business/Economics - Business & Economics - Business / Economics / Finance - BUSINESS/ECONOMICS/FINANCE - Customer Service - Development - Sustainable Development - Service à la clientèle - Qualité totale - Relations avec la clientèle

Edition Identifiers:

• The Open Library ID: OL8701766M - OL18200833M
• Online Computer Library Center (OCLC) ID: 37853641
• All ISBNs: 9781884731136 - 1884731139

“Relationship marketing for competitive advantage” Metadata:

• Title: ➤  Relationship marketing for competitive advantage
• Authors: Adrian PayneChristopher, Martin.Helen PeckMoira Clark
• Language: English
• Number of Pages: Median: 312
• Publisher: Butterworth-Heinemann
• Publish Date: 1998
• Publish Location: Oxford - Boston

“Relationship marketing for competitive advantage” Subjects and Themes:

• Subjects: ➤  Customer relations - Relationship marketing - Consumer satisfaction - Customer services - Relations avec la clientèle - Marketing relationnel - Consommateurs - Satisfaction - Service à la clientèle - BUSINESS & ECONOMICS - Customer Relations - Marketing

Edition Identifiers:

• The Open Library ID: OL7971983M - OL45478855M
• Online Computer Library Center (OCLC) ID: 45727563
• All ISBNs: 058531554X - 9780585315546 - 9780750640176 - 0750640170

“Customer service and support” Metadata:

• Title: Customer service and support
• Authors: Colin G. ArmisteadGraham Clark
• Language: English
• Number of Pages: Median: 273
• Publisher: Trans-Atlantic Pubns - Pitman
• Publish Date: 1992 - 1993
• Publish Location: London

“Customer service and support” Subjects and Themes:

• Subjects: ➤  Customer relations - Customer service - Customer services - Public relations - Klantenservice - Relations avec la clientèle - Marketing

Edition Identifiers:

• The Open Library ID: OL22422044M - OL10285282M
• All ISBNs: 9780273032731 - 0273032739

“Clients, y'en a marre !!!” Metadata:

• Title: Clients, y'en a marre !!!
• Author: Gabs
• Language: fre
• Number of Pages: Median: 110
• Publisher: Eyrolles
• Publish Date: 2001

“Clients, y'en a marre !!!” Subjects and Themes:

• Subjects: Relations avec la clientèle - Ouvrages humoristiques

Edition Identifiers:

• The Open Library ID: OL12455242M
• All ISBNs: 2212110308 - 9782212110302

“Carpe Phonum” Metadata:

• Title: Carpe Phonum
• Author: Tammy Stanley
• Languages: English - fre
• Number of Pages: Median: 123
• Publisher: ➤  Éditions du Trésor caché - TS Stanley, LLC
• Publish Date: 2006 - 2010
• Publish Location: Gatineau

“Carpe Phonum” Subjects and Themes:

• Subjects: Aspect psychologique - Communication téléphonique - Relations avec la clientèle - Vente par téléphone

Edition Identifiers:

• The Open Library ID: OL11833070M - OL32109914M
• Online Computer Library Center (OCLC) ID: 775872692
• All ISBNs: 9780977200603 - 0977200604 - 9782922405774 - 292240577X

“La gestion des reclamatio” Metadata:

• Title: La gestion des reclamatio
• Author: l. Hermel
• Language: fre
• Publisher: ➤  Association Française de Normalisation (AFNOR)
• Publish Date: 2002

“La gestion des reclamatio” Subjects and Themes:

• Subjects: ➤  Automobile industry and trade - Customer services - Statistics - Periodicals - Management - Service-level agreements - Relations clients-fournisseurs - Relations avec la clientèle - Consommateurs - Plaintes - Gestion - Guides, manuels - Automobiles - Industrie et commerce - Service à la clientèle - Statistiques - Périodiques - Qualité de service

Edition Identifiers:

• The Open Library ID: OL12444557M
• Online Computer Library Center (OCLC) ID: 154116091
• All ISBNs: 9782125050238 - 2125050234

“Arrêtez de vendre” Metadata:

• Title: Arrêtez de vendre
• Author: Camille D. Roberge
• Language: fre
• Number of Pages: Median: 234
• Publisher: ➤  Transcontinental - Ed. de la Fondation de l'Entrepreneurship
• Publish Date: 2001
• Publish Location: Charlesbourg - Montréal

“Arrêtez de vendre” Subjects and Themes:

• Subjects: ➤  Vente - Vendeurs - Attitudes - Relations avec la clientèle - Consommateurs - Comportement - Communication - Manuel - Technique - Comportement du consommateur - Vendeur

Edition Identifiers:

• The Open Library ID: OL32818007M
• Online Computer Library Center (OCLC) ID: 716372983
• All ISBNs: 9782894721506 - 9782895210214 - 2895210217 - 2894721501

“Japanese retailing” Metadata:

• Title: Japanese retailing
• Author: Roy Larke
• Language: English
• Number of Pages: Median: 286
• Publisher: Routledge
• Publish Date: 1994
• Publish Location: London - New York

“Japanese retailing” Subjects and Themes:

• Subjects: ➤  Customer relations - Management - Retail trade - Sales management - Aspectos sociales - Ventas - Consumidores - Ventes - Relations avec la clientèle - 83.71 trade - Administración - Gestion - Detailhandel - Commerce de détail - Retail trade, management
• Places: Japan

Edition Identifiers:

• The Open Library ID: OL1437485M
• Online Computer Library Center (OCLC) ID: 29670932
• Library of Congress Control Number (LCCN): 93050173
• All ISBNs: 9780415083621 - 0415083621

“Fidelizar Al Cliente” Metadata:

• Title: Fidelizar Al Cliente
• Author: Jean-Marc Lehu
• Language: ➤  Spanish; Castilian - español, castellano
• Number of Pages: Median: 382
• Publisher: Ediciones Paidos Iberica
• Publish Date: 2001

“Fidelizar Al Cliente” Subjects and Themes:

• Subjects: ➤  Communication in marketing - Marketing - Management - Sales management - Communication en marketing - Gestion - Ventes - Relations avec la clientèle - Etudes de Cas - Marketing relationnel

Edition Identifiers:

• The Open Library ID: OL13272793M
• Online Computer Library Center (OCLC) ID: 49939440
• All ISBNs: 9788449311024 - 8449311020

“Business credibility” Metadata:

• Title: Business credibility
• Author: Phyllis S. McGrath
• Language: English
• Number of Pages: Median: 80
• Publisher: Conference Board
• Publish Date: 1976
• Publish Location: [New York]

“Business credibility” Subjects and Themes:

• Subjects: ➤  Public relations - Industries - Public opinion - Congresses - Business - Morale des affaires - Relations avec la clientèle - Social aspects
• Places: United States

Edition Identifiers:

• The Open Library ID: OL8119847M - OL4901538M
• Online Computer Library Center (OCLC) ID: 2603939
• Library of Congress Control Number (LCCN): 76046250
• All ISBNs: 0823701352 - 9780823701353

“Customer relationship management” Metadata:

• Title: ➤  Customer relationship management
• Authors: William G. ZikmundRaymond, Jr. McLeodFaye W. Gilbert
• Language: English
• Number of Pages: Median: 194
• Publisher: ➤  Wiley - Wiley & Sons, Incorporated, John
• Publish Date: 2002 - 2003
• Publish Location: Hoboken, N.J

“Customer relationship management” Subjects and Themes:

• Subjects: ➤  Management - Customer relations - Relationship marketing - Data processing - Marketing relationnel - Relations avec la clientèle - Gestion - Informatique - Relaciones con los clientes - Administración - Procesamiento de datos - Customer relations, management

Edition Identifiers:

• The Open Library ID: OL22815439M - OL39828507M - OL7614390M
• Library of Congress Control Number (LCCN): 2003544944
• All ISBNs: 0471271373 - 9780471429388 - 9780471271376 - 0471429384

“Net gain” Metadata:

• Title: Net gain
• Authors: John HagelJohn Hagel IIIArthur G. Armstrong
• Languages: chi - English
• Number of Pages: Median: 246
• Publisher: ➤  Harvard Business School Press - Mai tʻien chʻu pan ku fen yu hsien kung ssu - Gabler Verlag
• Publish Date: 1997 - 1998 - 2014
• Publish Location: Tʻai-pei shih - Boston

“Net gain” Subjects and Themes:

• Subjects: ➤  Internet marketing - Customer relations - Business & Management - Business strategy - Internet - Local area networks (LANs) - Internet - General - Computer Networks - Marketing - Business & Economics - Business / Economics / Finance - Networking - General - Business/Economics - Marketing - General - Business, computer network resources - General - Distribution - Commerce - Computer Communication Networks - Consumer Behavior - Public Relations - Marketing sur Internet - Relations avec la clientèle - Commerce électronique - Analyse économique - Modèles économiques - E-commerce - Marketing & Sales

Edition Identifiers:

• The Open Library ID: OL23017100M - OL27951972M - OL8089938M - OL1002295M
• Online Computer Library Center (OCLC) ID: 35331347 - 39297976 - 43803107
• Library of Congress Control Number (LCCN): 96041597
• All ISBNs: ➤  9783322846884 - 9789577085276 - 3322846881 - 957708527X - 0875847595 - 9780875847597

“Customer relationship management” Metadata:

• Title: ➤  Customer relationship management
• Author: Stanley A. Brown
• Language: English
• Number of Pages: Median: 345
• Publisher: ➤  Wiley - John Wiley & Sons Canada
• Publish Date: 2000
• Publish Location: Toronto - New York

“Customer relationship management” Subjects and Themes:

• Subjects: ➤  ELEKTRONİK TİCARET - Management - Electronic commerce - Relations avec la clientèle - Telemarketing - MÜŞTERİ İLİŞKİLERİ - YÖNETİM - Gestion - Customer relations - Customer relations, management

Edition Identifiers:

• The Open Library ID: OL7619564M - OL24774783M
• Online Computer Library Center (OCLC) ID: 45485872 - 43847101
• Library of Congress Control Number (LCCN): 00709499 - cn00930951
• All ISBNs: 0471644099 - 9780471644095

“Building a chain of customers” Metadata:

• Title: Building a chain of customers
• Authors: Richard SchonbergerRichard J. Schonberger
• Language: English
• Number of Pages: Median: 349
• Publisher: ➤  Hutchinson Business Books - Free Press - Collier Macmillan Publishers - Simon & Schuster, Limited
• Publish Date: 1990 - 2007 - 2010
• Publish Location: ➤  New York : London - New York - London

“Building a chain of customers” Subjects and Themes:

• Subjects: ➤  Industrial management - Organizational effectiveness - Efficacité organisationnelle - Productivité - Qualité totale - Gestion d'entreprise - Organizational effectiveness. - Industrial management. - Qualité - Contrôle - Efficacité de l'organisation - Relations avec la clientèle - Employees, rating of

Edition Identifiers:

• The Open Library ID: ➤  OL37116551M - OL34415231M - OL28366321M - OL22413258M - OL21393120M - OL2227291M
• Online Computer Library Center (OCLC) ID: 21975321 - 20934549
• Library of Congress Control Number (LCCN): 89077552
• All ISBNs: ➤  9780091747558 - 1416573305 - 0091745993 - 9781439138236 - 9781416573302 - 0029279917 - 9780091745998 - 0091747554 - 1439138230 - 9780029279915

“The service profit chain” Metadata:

• Title: The service profit chain
• Author: James L. Heskett
• Language: English
• Number of Pages: Median: 301
• Publisher: ➤  Simon & Schuster, Limited - Free Press
• Publish Date: 1997
• Publish Location: New York

“The service profit chain” Subjects and Themes:

• Subjects: ➤  Consumer satisfaction - Customer services - Employee loyalty - Industrial productivity - Satisfaction au travail - Productiviteit - Klantgerichtheid - Controle de qualidade - Klantenservice - Consommateurs - Satisfaction - Attitudes - Relations avec la clientèle - Consumidor - Personnel - Profit - Service industries

Edition Identifiers:

• The Open Library ID: OL1004857M - OL35474978M
• Library of Congress Control Number (LCCN): 96044611
• All ISBNs: 0684832569 - 1439108307 - 9781439108307 - 9780684832562

“What Clients Love” Metadata:

• Title: What Clients Love
• Author: Harry Beckwith
• Language: English
• Number of Pages: Median: 269
• Publisher: ➤  Hachette Audio - Warner Books - Business Plus - Grand Central Publishing
• Publish Date: 2003
• Publish Location: New York

“What Clients Love” Subjects and Themes:

• Subjects: ➤  Brand name products - Business - Success in business - Marketing - Relations avec la clientèle - Succès dans les affaires - Publicité - Advertising - Produits de marque - Customer relations - Nonfiction

Edition Identifiers:

• The Open Library ID: OL7536909M - OL24269872M - OL8820124M - OL17089339M
• Online Computer Library Center (OCLC) ID: 49618750
• Library of Congress Control Number (LCCN): 2002069122
• All ISBNs: ➤  9780759597723 - 9780759527348 - 0446527556 - 9781586214517 - 075957006X - 9780446527552 - 1586214519 - 0759597723 - 0759527342 - 9780759570061

“CRM unplugged” Metadata:

• Title: CRM unplugged
• Authors: Doug TurkPhilip Bligh
• Language: English
• Number of Pages: Median: 224
• Publisher: ➤  Wiley - Wiley & Sons, Incorporated, John
• Publish Date: 2004 - 2008

“CRM unplugged” Subjects and Themes:

• Subjects: ➤  Customer relations - Management - Data processing - Customer relations, management - Strategisch management - Klantgerichtheid - Klantenservice - Informatiesystemen - Relations avec la clientèle - Gestion - Informatique

Edition Identifiers:

• The Open Library ID: OL39900567M - OL7617951M - OL39901715M
• Online Computer Library Center (OCLC) ID: 53814602
• Library of Congress Control Number (LCCN): 2003025014
• All ISBNs: ➤  0470353430 - 0471483044 - 9780470353431 - 1280345942 - 9780471483045 - 9781280345944

“Mastering Customer Relations” Metadata:

• Title: Mastering Customer Relations
• Author: Roger I. Cartwright
• Number of Pages: Median: 256
• Publisher: Palgrave Macmillan
• Publish Date: 2000

“Mastering Customer Relations” Subjects and Themes:

• Subjects: Customer relations - Klantgerichtheid - Relatiemarketing - Relations avec la clientèle

Edition Identifiers:

• The Open Library ID: OL10557612M
• All ISBNs: 0333801598 - 9780333801598

“Managerial Challenges and Social Impacts of Virtual and Augmented Reality” Metadata:

• Title: ➤  Managerial Challenges and Social Impacts of Virtual and Augmented Reality
• Author: Sandra Maria Correia Loureiro
• Language: English
• Number of Pages: Median: 318
• Publisher: IGI Global
• Publish Date: 2020

“Managerial Challenges and Social Impacts of Virtual and Augmented Reality” Subjects and Themes:

• Subjects: ➤  Management - Virtual reality - Artificial intelligence - Commerce - Internet marketing - Word-of-mouth advertising - Augmented reality - Customer relations - Bouche-à-oreille (Publicité) - Marketing sur Internet - Relations avec la clientèle - Gestion - Réalité augmentée - Réalité virtuelle

Edition Identifiers:

• The Open Library ID: OL28094298M - OL28094289M - OL28094178M - OL28094256M
• Online Computer Library Center (OCLC) ID: 1130319876
• Library of Congress Control Number (LCCN): 2019044115
• All ISBNs: ➤  1799832112 - 1799828778 - 9781799828747 - 9781799832119 - 9781799828761 - 179982876X - 9781799828778 - 1799828743

“Stratégie de fidélisation” Metadata:

• Title: Stratégie de fidélisation
• Author: Jean-Marc Lehu
• Language: fre
• Number of Pages: Median: 453
• Publisher: ➤  Editions d'Organisation - Éditions d'Organisation
• Publish Date: 2003
• Publish Location: Paris

“Stratégie de fidélisation” Subjects and Themes:

• Subjects: ➤  Cas, Études de - Méthodologie - Marketing stratégique - Marketing - Relations avec la clientèle - Consommateurs - Répertoires - Satisfaction - Fidélisation de la clientèle - Satisfaction du consommateur - Marketing relationnel - Fidélisation
• Places: France

Edition Identifiers:

• The Open Library ID: OL27089587M
• Online Computer Library Center (OCLC) ID: 77098766
• All ISBNs: 9782708129443 - 2708129449

“Woo, Wow, and Win” Metadata:

• Title: Woo, Wow, and Win
• Authors: Thomas A. StewartPatricia O'Connell
• Language: English
• Number of Pages: Median: 158
• Publisher: ➤  Highbridge Audio and Blackstone Publishing - HarperBusiness, an imprint of HarperCollins Publishers - HarperCollins Publishers
• Publish Date: 2016 - 2021

“Woo, Wow, and Win” Subjects and Themes:

• Subjects: ➤  Customer services - Customer relations - Service industries - Service à la clientèle - Services (Industrie) - Relations avec la clientèle - Gestion - Services

Edition Identifiers:

• The Open Library ID: OL34817470M - OL35505281M - OL37258882M
• Online Computer Library Center (OCLC) ID: 958262868
• Library of Congress Control Number (LCCN): 2016028812
• All ISBNs: ➤  9780062415691 - 1665147040 - 9781665147040 - 0062415697 - 0062415700 - 9780062415707

“Le marketing relationnel” Metadata:

• Title: Le marketing relationnel
• Author: Patrick Hetzel
• Language: fre
• Number of Pages: Median: 127
• Publisher: ➤  Presses universitaires de France
• Publish Date: 2004
• Publish Location: Paris

“Le marketing relationnel” Subjects and Themes:

• Subjects: ➤  Marketing industriel - Marketing relationnel - Promotion - Publicité - Relations avec la clientèle - Ventes

Edition Identifiers:

• The Open Library ID: OL22166142M
• All ISBNs: 2130542700 - 9782130542704

“Customer.Community” Metadata:

• Title: Customer.Community
• Authors: Drew BanksDrew BanksKim Daus
• Language: English
• Number of Pages: Median: 256
• Publisher: ➤  Wiley & Sons, Incorporated, John - Jossey-Bass
• Publish Date: 2002 - 2007
• Publish Location: San Francisco

“Customer.Community” Subjects and Themes:

• Subjects: ➤  Electronic commerce - Customer relations - Market segmentation - Business & Management - Customer services - Internet - Customer Service - Marketing - Business & Economics - Business / Economics / Finance - Business/Economics - Advertising & Promotion - Entrepreneurship - Business & Economics / Customer Service - Commerce électronique - Cas, Études de - Kundenorientierung - Relations avec la clientèle - Marktsegmentatie - Attitudes - Guides, manuels - Relatiemarketing - E-commerce - Consommateurs - Segmentation du marché

Edition Identifiers:

• The Open Library ID: OL17605253M - OL29170097M - OL8148576M
• Online Computer Library Center (OCLC) ID: 48572040 - 48618906
• Library of Congress Control Number (LCCN): 2001008161
• All ISBNs: 0470335750 - 078795621X - 9780470335758 - 9780787956219

“Discovering the soul of service” Metadata:

• Title: ➤  Discovering the soul of service
• Author: Leonard L. Berry
• Language: English
• Number of Pages: Median: 269
• Publisher: Free Press
• Publish Date: 1999
• Publish Location: New York, NY

“Discovering the soul of service” Subjects and Themes:

• Subjects: ➤  Customer services - Management - Service industries - Case studies - Cas, Études de - Relations avec la clientèle - Klantenservice - Service à la clientèle - Gestion - Services - Services (Industrie)

Edition Identifiers:

• The Open Library ID: OL375517M
• Online Computer Library Center (OCLC) ID: 39837890
• Library of Congress Control Number (LCCN): 98037393
• All ISBNs: 0684845113 - 9780684845111

“The butterfly customer” Metadata:

• Title: The butterfly customer
• Authors: Susan M. O'DellJoan A. Pajunen
• Language: English
• Number of Pages: Median: 264
• Publisher: John Wiley & Sons
• Publish Date: 1997

“The butterfly customer” Subjects and Themes:

• Subjects: ➤  Service a la clientele - Klantgerichtheid - Customer services - Klantenservice - Relations avec la clientele - Marketing relationnel - Relationship marketing - Customer relations - Consumer satisfaction - Customer relations, management - Service à la clientèle - Relations avec la clientèle

Edition Identifiers:

• The Open Library ID: OL7619552M
• Online Computer Library Center (OCLC) ID: 36695574
• Library of Congress Control Number (LCCN): cn97930443
• All ISBNs: 9780471641971 - 0471641979

“Helping the difficult library patron” Metadata:

• Title: ➤  Helping the difficult library patron
• Author: Kwasi Sarkodie-Mensah
• Language: English
• Number of Pages: Median: 303
• Publisher: Haworth Information Press
• Publish Date: 2002
• Publish Location: New York

“Helping the difficult library patron” Subjects and Themes:

• Subjects: ➤  Bibliothe ques - Soziale Sicherheit - Bibliothek - Conflict management - Libraries - Soziale Probleme - Problem - Libraries and community - Public services (Libraries) - Relations publiques - Services aux utilisateurs - Public relations - Relations bibliothe que-collectivite - Gestion des conflits - Relations avec la cliente le - Aufsatzsammlung - Mesures - Neue Technologie - Benutzerverhalten - Security measures - Customer relations - Se curite - Public services (libraries) - Libraries, public relations - Libraries, security measures - Library buildings - Safety measures - Bibliothèques - Services aux usagers - Relations bibliothèque-collectivité - Sécurité - Relations avec la clientèle - LANGUAGE ARTS & DISCIPLINES - Library & Information Science - General

Edition Identifiers:

• The Open Library ID: OL3552091M
• Online Computer Library Center (OCLC) ID: 862746540
• Library of Congress Control Number (LCCN): 2002001916
• All ISBNs: 9780789017314 - 0789017318 - 9780789017307 - 078901730X

“Consumer insight” Metadata:

• Title: Consumer insight
• Authors: Merlin StoneAlison BondBryan Foss
• Language: English
• Number of Pages: Median: 288
• Publisher: ➤  Kogan Page, Limited - Kogan Page, c2004.
• Publish Date: 2004
• Publish Location: Sterling, Va - London

“Consumer insight” Subjects and Themes:

• Subjects: ➤  Marketing research - Management - Database marketing - Customer relations - Customer relations, management - Relations avec la clientèle - Gestion - Marketing - Recherche - Bases de données - BUSINESS & ECONOMICS - Research - Datenanalyse - Kundenorientierung - Marktforschung - Marktonderzoek - Consumentenonderzoek - Consumentengedrag - Onderzoeksmethoden

Edition Identifiers:

• The Open Library ID: OL50595677M - OL35469142M - OL17921163M
• Online Computer Library Center (OCLC) ID: 60678626 - 55738135
• Library of Congress Control Number (LCCN): 2004014622
• All ISBNs: ➤  1280222433 - 9781280222436 - 0749442921 - 0749445807 - 9780749445805 - 9780749442927

“Crafting Customer Value” Metadata:

• Title: Crafting Customer Value
• Author: Peter Duchessi
• Language: English
• Number of Pages: Median: 193
• Publisher: Purdue University Press
• Publish Date: 2001 - 2002 - 2004
• Publish Location: West Lafayette, IN

“Crafting Customer Value” Subjects and Themes:

• Subjects: ➤  Customer loyalty - Customer relations - Commerce - Marketing & Sales - Klantgerichtheid - Organisatieontwikkeling - Relations avec la clientèle - Consommateurs - Fidélité - Business & Economics

Edition Identifiers:

• The Open Library ID: OL8600639M - OL3946245M - OL8600707M
• Online Computer Library Center (OCLC) ID: 59203364 - 46866309
• Library of Congress Control Number (LCCN): 2001031745
• All ISBNs: 1557532311 - 9781557533708 - 9781557532312 - 1557533709

“Vendre et défendre ses marges” Metadata:

• Title: Vendre et défendre ses marges
• Author: Philippe Korda
• Language: fre
• Number of Pages: Median: 165
• Publisher: Dunod
• Publish Date: 1994 - 2003
• Publish Location: Paris

“Vendre et défendre ses marges” Subjects and Themes:

• Subjects: Négociations (Affaires) - Relations avec la clientèle - Vente

Edition Identifiers:

• The Open Library ID: OL12405443M - OL20594544M
• Online Computer Library Center (OCLC) ID: 402476601 - 30340790
• All ISBNs: 2100020994 - 2100079700 - 9782100079704 - 9782100020997

“Satisfaction” Metadata:

• Title: Satisfaction
• Author: Chris Denove
• Language: English
• Number of Pages: Median: 266
• Publisher: Portfolio
• Publish Date: 2006
• Publish Location: New York

“Satisfaction” Subjects and Themes:

• Subjects: ➤  Consumer satisfaction - Customer relations - Marketing research - Satisfacción del consumidor - Recherche - Investigaciónn de mercados - Marketing - Relaciones con los clientes - Relations avec la clientèle - Consommateurs - Satisfaction

Edition Identifiers:

• The Open Library ID: OL3430317M
• Online Computer Library Center (OCLC) ID: 62325073
• Library of Congress Control Number (LCCN): 2005055231
• All ISBNs: 1591841097 - 9781591841098

“Net worth” Metadata:

• Title: Net worth
• Author: John Hagel
• Language: English
• Number of Pages: Median: 313
• Publisher: Harvard Business School Press
• Publish Date: 1999
• Publish Location: Boston

“Net worth” Subjects and Themes:

• Subjects: ➤  Privacy, Right of - Commerce électronique - Serveurs (Informatique) - Consumers - Relations avec la clientèle - Consommateurs - Information services - Internet - Infomédiaires - Kundenmanagement - Online information services - Cybermarketing - Marketing sur Internet - Infomédiaire - Infomédiation - Droit à la vie privée - Commerce électronique de détail - Satisfaction du consommateur - Klantenservice - Préférences - Right of Privacy - Infomediaries - Informatievoorziening - Services de Documentation - Finance, personal - Electronic commerce - Services d'information - BUSINESS & ECONOMICS - Marketing - General - Distribution - Marketing & Sales - Commerce

Edition Identifiers:

• The Open Library ID: OL381002M
• Online Computer Library Center (OCLC) ID: 43802719 - 40193540
• Library of Congress Control Number (LCCN): 98043263
• All ISBNs: 9780875848891 - 0875848893

“Championship selling” Metadata:

• Title: Championship selling
• Authors: Tom BlakeTom HodsonTony Enrico
• Language: English
• Number of Pages: Median: 264
• Publisher: Wiley
• Publish Date: 2005

“Championship selling” Subjects and Themes:

• Subjects: Selling - Customer relations - Vente - Relations avec la clientèle

Edition Identifiers:

• The Open Library ID: OL7597638M
• Library of Congress Control Number (LCCN): 2006372842
• All ISBNs: 9780470836750 - 047083675X

“Commerce électronique” Metadata:

• Title: Commerce électronique
• Author: Magda Fusaro
• Language: fre
• Number of Pages: Median: 194
• Publisher: IQ
• Publish Date: 2002
• Publish Location: Montréal, Qué

“Commerce électronique” Subjects and Themes:

• Subjects: ➤  Commerce électronique - Confiance - Sécurité informatique - Consommateurs - Electronic commerce - Consumer confidence - Computer security - Computer Security - Relations avec la clientèle - Systèmes informatiques - Mesures de sûreté - Confiance du public - Mesures de sécurité - Protection des renseignements personnels - Protection du consommateur - Sécurité des données - Manuel
• Places: Canada - Québec (Province)

Edition Identifiers:

• The Open Library ID: OL20772008M
• Online Computer Library Center (OCLC) ID: 48670718
• All ISBNs: 9782922417272 - 2922417271

“Simplicity marketing” Metadata:

• Title: Simplicity marketing
• Authors: Steven M. CristolPeter Sealey
• Language: English
• Number of Pages: Median: 281
• Publisher: Free Press
• Publish Date: 2000
• Publish Location: New York

“Simplicity marketing” Subjects and Themes:

• Subjects: ➤  Marketing - Relations avec la clientèle - Innovations - Technological innovations - Customer relations - Computing and Information Technology - Sales & marketing - Business & Economics - Business / Economics / Finance - Business/Economics - Marketing - General - Advertising & Promotion - Business & Economics / Marketing / General

Edition Identifiers:

• The Open Library ID: OL24219748M - OL7722406M
• Online Computer Library Center (OCLC) ID: 44118198
• Library of Congress Control Number (LCCN): 00042188
• All ISBNs: 0684859181 - 9780684859187

“Gonzo marketing” Metadata:

• Title: Gonzo marketing
• Author: Christopher Locke
• Language: English
• Number of Pages: Median: 240
• Publisher: Perseus Pub.
• Publish Date: 2001
• Publish Location: Cambridge, MA

“Gonzo marketing” Subjects and Themes:

• Subjects: ➤  Commerce électronique - Customer Satisfaction - Internet marketing - Commerce - Electronic commerce - Marketing sur Internet - Relations avec la clientèle - Innovations - Public Relations - Computer Communication Networks - Advertising - Internet - Technological innovations - Customer relations - Organizational Innovation

Edition Identifiers:

• The Open Library ID: OL24869412M
• Online Computer Library Center (OCLC) ID: 48777525
• Library of Congress Control Number (LCCN): 2001097865
• All ISBNs: 0738204080 - 9780738204086 - 9780738207698 - 0738207691

“Improving customer satisfaction, loyalty, and profit” Metadata:

• Title: ➤  Improving customer satisfaction, loyalty, and profit
• Author: Johnson, Michael D.
• Language: English
• Number of Pages: Median: 144
• Publisher: Jossey-Bass
• Publish Date: 2000

“Improving customer satisfaction, loyalty, and profit” Subjects and Themes:

• Subjects: ➤  Kundenmanagement - Umsatz - Beziehungsmarketing - Management-Informationssystem - Kundenbindung - Konsumentenverhalten - Kostenmanagement - Verbraucherzufriedenheit - Évaluation - Relations avec la clientèle - Consommateurs - Administração de empresas - Satisfaction - Customer loyalty - Consumer satisfaction - Fidélité - Consumidor - Customer relations - Marketing - New products, management

Edition Identifiers:

• The Open Library ID: OL8148435M
• Online Computer Library Center (OCLC) ID: 43945159
• Library of Congress Control Number (LCCN): 00009245
• All ISBNs: 0787953105 - 9780787953102

“Réussir la performance des services aux clients” Metadata:

• Title: ➤  Réussir la performance des services aux clients
• Author: Marcel Alain
• Language: fre
• Number of Pages: Median: 376
• Publisher: Éditions nouvelles
• Publish Date: 2002
• Publish Location: Montréal, Qué

“Réussir la performance des services aux clients” Subjects and Themes:

• Subjects: ➤  Satisfaction - Changement organisationnel - Contrôle - Services (Industrie) - Qualité - Consommateurs - Organizational effectiveness - Service-level agreements - Customer services - Service industries - Management - Compétivité des entreprises - Indicateurs de performance - Gestion du changement - Technologie de l'information - Marketing - Restructuration - Efficacité organisationnelle - Technologies de l'information et de la communication - Qualité de service - Service à la clientèle - Gestion - Services - Productivité - Relations avec la clientèle - Nouvelles technologies de l'information - Satisfaction du consommateur - Industrie de service - Qualité des services

Edition Identifiers:

• The Open Library ID: OL22157613M
• Online Computer Library Center (OCLC) ID: 50235986
• All ISBNs: 9782921696654 - 2921696657

“IFLA 117: The Virtual Customer” Metadata:

• Title: IFLA 117: The Virtual Customer
• Author: ➤  Sueli Mara Soares Pinto Ferreira
• Languages: ➤  fre - Spanish; Castilian - español, castellano - English
• Number of Pages: Median: 385
• Publisher: K.G. Saur
• Publish Date: 2005

“IFLA 117: The Virtual Customer” Subjects and Themes:

• Subjects: ➤  Libraries - Congresses - Public relations - Customer relations - Management - Information services - Marketing - Internet access for library users - Bibliothèques - Congrès - Relations publiques - Relations avec la clientèle - Gestion - Services de Documentation - Internet dans les bibliothèques - Bibliothèques virtuelles - Utilisateurs des bibliothèques - Satisfaction des utilisateurs - Inlichtingenwerk (dienstverlening) - Informatiebemiddeling - Digitale bibliotheken - Libraries, public relations