Explore: Services Aux Utilisateurs
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Source: The Open Library
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1Research Strategies
Finding your Way through the Information Fog
By William B. Badke

“Research Strategies” Metadata:
- Title: Research Strategies
- Author: William B. Badke
- Language: English
- Number of Pages: Median: 192
- Publisher: ➤ Writers Club Press - IUniverse, Inc. - iUniverse - iUniverse-Indigo - iUniverse, Inc.
- Publish Date: 2000 - 2004 - 2011 - 2014
- Publish Location: ➤ Bloomington, IN - New York - Bloomington, Indiana
“Research Strategies” Subjects and Themes:
- Subjects: ➤ Bibliography - Database searching - Handbooks, manuals - Handbooks, manuals, etc - Internet searching - Libraries and students - Methodology - Online bibliographic searching - Public services (Libraries) - Report writing - Research - Research methods - Libraries and readers - 02.13 practice of science - Recherche - Literatuuronderzoek - Information Retrieval - Méthodologie - Guides, manuels - Interrogation - Informatieverzameling - Recherche de l'information - Wissenschaftliches Arbeiten - Recherche de l'information électronique - Recherche documentaire automatisée - Bases de données - Internet - Utilization - Research Design - Bibliothèques - Services aux utilisateurs - Bibliothèques et étudiants - Bibliographie - Rapports - Rédaction - Recherche sur Internet
Edition Identifiers:
- The Open Library ID: OL30100849M - OL7554764M - OL25446753M - OL18433120M - OL7545519M
- Online Computer Library Center (OCLC) ID: 45142159 - 870977468 - 54996700 - 714909699
- Library of Congress Control Number (LCCN): 2014901316
- All ISBNs: ➤ 1491722339 - 1462010199 - 1462010172 - 9781491722336 - 9780595313716 - 0595100821 - 9780595100828 - 9781462010172 - 9781462010196 - 059531371X
Access and General Info:
- First Year Published: 2000
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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2Enabling End-Users
By Ann Poyner

“Enabling End-Users” Metadata:
- Title: Enabling End-Users
- Author: Ann Poyner
- Language: English
- Number of Pages: Median: 160
- Publisher: ➤ Elsevier Science & Technology - Chandos Publishing (Oxford) Ltd
- Publish Date: 2005
“Enabling End-Users” Subjects and Themes:
- Subjects: ➤ Library science - Public services (Libraries) - Libraries - User satisfaction - Computer User Training - Library Services - Bibliothèques - Services aux utilisateurs - Satisfaction des utilisateurs - Zoekstrategieën - Bibliotheekgebruik - Literatuuronderzoek
Edition Identifiers:
- The Open Library ID: OL53928354M - OL8930387M - OL40419293M - OL8930386M
- Online Computer Library Center (OCLC) ID: 57574454
- All ISBNs: ➤ 9781843341093 - 1306378753 - 1843341085 - 1780630786 - 9781780630786 - 1843341093 - 9781843341086 - 9781306378758
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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3Training library staff and volunteers to provide extraordinary customer service
By Julie Todaro and Mark L. Smith

“Training library staff and volunteers to provide extraordinary customer service” Metadata:
- Title: ➤ Training library staff and volunteers to provide extraordinary customer service
- Authors: Julie TodaroMark L. Smith
- Language: English
- Number of Pages: Median: 160
- Publisher: Neal-Schuman Publishers
- Publish Date: 2006
“Training library staff and volunteers to provide extraordinary customer service” Subjects and Themes:
- Subjects: ➤ In-service training - Public services (Libraries) - Library employees - Customer services - Library personnel management - Bibliotheques - Personnel - Formation en cours d'emploi - Services aux utilisateurs - Service a? la clientele
Edition Identifiers:
- The Open Library ID: OL8574834M
- Online Computer Library Center (OCLC) ID: 70258816
- Library of Congress Control Number (LCCN): 2006020705
- All ISBNs: 155570560X - 9781555705602
Access and General Info:
- First Year Published: 2006
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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4Assessing service quality
By Hernon, Peter.

“Assessing service quality” Metadata:
- Title: Assessing service quality
- Author: Hernon, Peter.
- Language: English
- Number of Pages: Median: 243
- Publisher: American Library Association
- Publish Date: 1998
- Publish Location: Chicago
“Assessing service quality” Subjects and Themes:
- Subjects: ➤ Evaluation - Public services (Libraries) - Library Services - Dienstverlening - Bibliotheekpersoneel - Évaluation - Bibliothèques - Consumer Behavior - Library Surveys - Quality Control - Kwaliteit - Services aux utilisateurs - Libraries - Evaluation Studies
- Places: United States
Edition Identifiers:
- The Open Library ID: OL349555M
- Online Computer Library Center (OCLC) ID: 39334682
- Library of Congress Control Number (LCCN): 98008815
- All ISBNs: 0838934897 - 9780838934890
Access and General Info:
- First Year Published: 1998
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
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5SPEC Kit 281
By Leslie Haas and Jan Robertson

“SPEC Kit 281” Metadata:
- Title: SPEC Kit 281
- Author: Leslie Haas and Jan Robertson
- Language: English
- Number of Pages: Median: 143
- Publisher: ➤ Association of Research Libraries, Office of Leadership and Management Services - Association of Research Libraries
- Publish Date: 2004
- Publish Location: Washington, D.C
“SPEC Kit 281” Subjects and Themes:
- Subjects: ➤ Library information networks - Library information desks - Public service (Libraries) - Public services (Libraries) - Réseaux de bibliothèques - Bibliothèques - Bureaux de renseignements - Services aux utilisateurs - Bibliotheekgebruik - Handleidingen - Informatieverzorging - Bewegwijzering - Reference librarians
Edition Identifiers:
- The Open Library ID: OL18216416M - OL12433099M
- Online Computer Library Center (OCLC) ID: 56393161
- All ISBNs: 9781594076589 - 1594076588
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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6SPEC Kit 290
By Trevor A. Dawes, Kimberly Sweetman, and Catherine Von Elm

“SPEC Kit 290” Metadata:
- Title: SPEC Kit 290
- Author: ➤ Trevor A. Dawes, Kimberly Sweetman, and Catherine Von Elm
- Language: English
- Number of Pages: Median: 132
- Publisher: ➤ Association of Research Libraries
- Publish Date: 2005
“SPEC Kit 290” Subjects and Themes:
- Subjects: ➤ Academic libraries - Circulation and loans - Public services (Libraries) - Library surveys - Bibliothèques - Services aux utilisateurs - Enquêtes - Bibliothèques universitaires - Prêt
Edition Identifiers:
- The Open Library ID: OL8875385M
- Online Computer Library Center (OCLC) ID: 62632484
- All ISBNs: 1594076987 - 9781594076985
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
- Borrowing from Open Library: Borrowing link
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7SPEC Kit 288
By Tom Caswell and LeiLani Freund

“SPEC Kit 288” Metadata:
- Title: SPEC Kit 288
- Author: Tom Caswell and LeiLani Freund
- Language: English
- Number of Pages: Median: 168
- Publisher: ➤ Association of Research Libraries
- Publish Date: 2005
“SPEC Kit 288” Subjects and Themes:
- Subjects: ➤ Information services - User education - Bibliothèques - Appareils et matériel - Reconnaissance optique des caractères - Dispositifs - Services aux utilisateurs - Systèmes de balayage - Traitement d'images - Techniques numériques - Gestion électronique de documents - Documentation de bibliothèque - Numérisation - Formation des utilisateurs
Edition Identifiers:
- The Open Library ID: OL12433107M
- Online Computer Library Center (OCLC) ID: 61821283
- All ISBNs: 1594076960 - 9781594076961
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
- Borrowing from Open Library: Borrowing link
- Borrowing from Archive.org: Borrowing link
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8Measuring Library Performance
By Peter Brophy

“Measuring Library Performance” Metadata:
- Title: Measuring Library Performance
- Author: Peter Brophy
- Language: English
- Number of Pages: Median: 242
- Publisher: Facet Publishing
- Publish Date: 2006
“Measuring Library Performance” Subjects and Themes:
- Subjects: ➤ Public services (Libraries) - Libraries - Evaluation - Library science - Library Services - Organization & administration - Evaluation Studies as Topic - Task Performance and Analysis - Quality Control - Prestaties - Meetmethoden - Bibliothèques - Services aux utilisateurs - Évaluation - Leistungsmessung - Bibliothek
Edition Identifiers:
- The Open Library ID: OL9402354M
- Online Computer Library Center (OCLC) ID: 70173875
- Library of Congress Control Number (LCCN): 2007360829
- All ISBNs: 9781856045933 - 1856045935
Access and General Info:
- First Year Published: 2006
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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9Public services in special collections
By Florence Turcotte

“Public services in special collections” Metadata:
- Title: ➤ Public services in special collections
- Author: Florence Turcotte
- Language: English
- Number of Pages: Median: 178
- Publisher: ➤ Association of Research Libraries
- Publish Date: 2006
- Publish Location: Washington, D.C
“Public services in special collections” Subjects and Themes:
- Subjects: ➤ Bibliothèques - Public services (Libraries) - Libraries - Special collections - Fonds spéciaux - Services aux utilisateurs - Library Services - Organization & administration - Security Measures - Universities - Services aux usagers - Libraries (buildings) - Speciale collecties - Dienstverlening
- Places: United States - États-Unis
Edition Identifiers:
- The Open Library ID: OL18284045M
- Online Computer Library Center (OCLC) ID: 77528973
- All ISBNs: 1594077126 - 9781594077128
Access and General Info:
- First Year Published: 2006
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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10The evaluation and measurement of library services
By Joseph R. Matthews

“The evaluation and measurement of library services” Metadata:
- Title: ➤ The evaluation and measurement of library services
- Author: Joseph R. Matthews
- Language: English
- Number of Pages: Median: 400
- Publisher: Libraries Unlimited
- Publish Date: 2007
- Publish Location: Westport, Conn
“The evaluation and measurement of library services” Subjects and Themes:
- Subjects: ➤ Libraries - Public services (Libraries) - Evaluation - Amerika Haus Berlin Video Lending Library - Service a la clientele - Etats-Unis - Dienstleistung - Bibliotheques - Umschulungswerkstatten fur Siedler und Auswanderer - Gestion de la qualite - Bibliothek - Amerika Haus Berlin - Utilisateurs d'information - Services aux utilisateurs - Techniques d'evaluation - Verbraucherzufriedenheit - Évaluation - Techniques d'évaluation - Service à la clientèle - Bibliothèques - Gestion de la qualité - Libraries, united states - Public libraries
- Places: United States
Edition Identifiers:
- The Open Library ID: OL12374488M - OL17926578M
- Online Computer Library Center (OCLC) ID: 124159605
- Library of Congress Control Number (LCCN): 2007017726
- All ISBNs: 9781591585329 - 1591585325
First Setence:
"The evaluation and measurement of library services is an important part of the management of any library."
Access and General Info:
- First Year Published: 2007
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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11Helping the difficult library patron
By Kwasi Sarkodie-Mensah

“Helping the difficult library patron” Metadata:
- Title: ➤ Helping the difficult library patron
- Author: Kwasi Sarkodie-Mensah
- Language: English
- Number of Pages: Median: 303
- Publisher: Haworth Information Press
- Publish Date: 2002
- Publish Location: New York
“Helping the difficult library patron” Subjects and Themes:
- Subjects: ➤ Bibliothe ques - Soziale Sicherheit - Bibliothek - Conflict management - Libraries - Soziale Probleme - Problem - Libraries and community - Public services (Libraries) - Relations publiques - Services aux utilisateurs - Public relations - Relations bibliothe que-collectivite - Gestion des conflits - Relations avec la cliente le - Aufsatzsammlung - Mesures - Neue Technologie - Benutzerverhalten - Security measures - Customer relations - Se curite - Public services (libraries) - Libraries, public relations - Libraries, security measures - Library buildings - Safety measures - Bibliothèques - Services aux usagers - Relations bibliothèque-collectivité - Sécurité - Relations avec la clientèle - LANGUAGE ARTS & DISCIPLINES - Library & Information Science - General
Edition Identifiers:
- The Open Library ID: OL3552091M
- Online Computer Library Center (OCLC) ID: 862746540
- Library of Congress Control Number (LCCN): 2002001916
- All ISBNs: 9780789017314 - 0789017318 - 9780789017307 - 078901730X
Access and General Info:
- First Year Published: 2002
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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12Creating the customer-driven library
By Jeannette A. Woodward

“Creating the customer-driven library” Metadata:
- Title: ➤ Creating the customer-driven library
- Author: Jeannette A. Woodward
- Language: English
- Number of Pages: Median: 234
- Publisher: American Library Association
- Publish Date: 2005
- Publish Location: Chicago
“Creating the customer-driven library” Subjects and Themes:
- Subjects: ➤ Libraries - Marketing - Public relations - Public services (Libraries) - Social aspects - Space utilization - Utilizacion del espacio - Klantgerichtheid - Aspect social - Aspectos sociales - Servicios al publico (Bibliotecas) - Bibliotheques - Bibliotheken - Services aux utilisateurs - Relations publiques - Relaciones publicas - Bibliotecas - Utilisation de l'espace - Openbare ruimte - Mercadotecnia - Libraries and society - Shelving for books - Libraries, public relations
Edition Identifiers:
- The Open Library ID: OL3295843M
- Online Computer Library Center (OCLC) ID: 56319857
- Library of Congress Control Number (LCCN): 2004018840
- All ISBNs: 0838908888 - 9780838908884
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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13Reaching out
By Yvon-André Lacroix
“Reaching out” Metadata:
- Title: Reaching out
- Author: Yvon-André Lacroix
- Language: English
- Number of Pages: Median: 125
- Publisher: Presses de l'Université Laval
- Publish Date: 2008
- Publish Location: [Québec]
“Reaching out” Subjects and Themes:
- Subjects: ➤ Informatique - Libraries - Technological innovations - Bibliothèques virtuelles - Innovations - Public services (Libraries) - Data processing - Library users - Digital libraries - Services aux utilisateurs - Bibliothèques - Utilisateurs des bibliothèques
- Places: Canada - Québec (Province)
Edition Identifiers:
- The Open Library ID: OL23225273M
- Online Computer Library Center (OCLC) ID: 244205576
- Library of Congress Control Number (LCCN): 2009366864
- All ISBNs: 276378724X - 9782763787244
Access and General Info:
- First Year Published: 2008
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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14Defusing the angry patron
By Rhea Joyce Rubin
“Defusing the angry patron” Metadata:
- Title: Defusing the angry patron
- Author: Rhea Joyce Rubin
- Number of Pages: Median: 125
- Publisher: Neal-Schuman Publishers Inc.
- Publish Date: 2011
- Publish Location: New York, USA
“Defusing the angry patron” Subjects and Themes:
- Subjects: ➤ Library users - Public services (Libraries) - Interpersonal communication - Anger - Customer services - Conflict management - Public libraries - Bibliothèques - Services aux utilisateurs - Service à la clientèle - Utilisateurs des bibliothèques - Communication interpersonnelle - Gestion des conflits - Colère
Edition Identifiers:
- The Open Library ID: OL25183499M
- Online Computer Library Center (OCLC) ID: 683592440
- Library of Congress Control Number (LCCN): 2010046694
- All ISBNs: 9781555707316 - 1555707319
Author's Alternative Names:
"R. J. Rubin"Access and General Info:
- First Year Published: 2011
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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