Explore: Klantenservice

“The loyalty effect” Metadata:

• Title: The loyalty effect
• Author: Frederick F. Reichheld
• Language: English
• Number of Pages: Median: 323
• Publisher: Harvard Business School Press
• Publish Date: 1996 - 2001
• Publish Location: Boston, Mass

“The loyalty effect” Subjects and Themes:

• Subjects: ➤  Consumer satisfaction - Job satisfaction - Labor productivity - Loyalty - Customer relations - Satisfaction au travail - Arbeidstevredenheid - Klantenservice - Relations avec la clientèle - Consommateurs - Satisfaction - Productivité - Loyauté - Loyaliteit - Organizational effectiveness

Edition Identifiers:

• The Open Library ID: OL803497M - OL3585543M
• Online Computer Library Center (OCLC) ID: 33160989
• Library of Congress Control Number (LCCN): 2002284001 - 95039972
• All ISBNs: 1578516870 - 0875844480 - 9781578516872 - 9780875844480

“The experience economy” Metadata:

• Title: The experience economy
• Author: B. Joseph Pine II
• Language: English
• Number of Pages: Median: 254
• Publisher: Harvard Business School Press
• Publish Date: 1999

“The experience economy” Subjects and Themes:

• Subjects: ➤  Product management - Customer services - Diversification in industry - Productdifferentiatie - Marketing - Administração da produção - Produits commerciaux - Klantenservice - Service à la clientèle - Gestion - Interpersoonlijke relaties - Diversification (Économie politique) - TECHNOLOGY & ENGINEERING - Service a la clientele - Production & Operations Management - Industrial Engineering - Industrial Technology - Diversification (Economie politique) - BUSINESS & ECONOMICS - Production management

Edition Identifiers:

• The Open Library ID: OL8089949M
• Online Computer Library Center (OCLC) ID: 40467346 - 42855487
• Library of Congress Control Number (LCCN): 98033202
• All ISBNs: 0875848192 - 9780875848198

“Total customer service” Metadata:

• Title: Total customer service
• Authors: William H. DavidowBro Uttal
• Language: English
• Number of Pages: Median: 227
• Publisher: ➤  HarperAudio - Harpercollins - Harper & Row - HarperPerennial - Perennial (HarperCollins)
• Publish Date: 1989 - 1990
• Publish Location: New York, N.Y - New York

“Total customer service” Subjects and Themes:

• Subjects: Customer relations - Customer service - Customer services - Klantenservice - Customer service.

Edition Identifiers:

• The Open Library ID: ➤  OL7284434M - OL18356347M - OL8612726M - OL2218204M - OL9514920M - OL20945273M - OL23260357M
• Online Computer Library Center (OCLC) ID: 22571839 - 19556551
• Library of Congress Control Number (LCCN): 89045033
• All ISBNs: ➤  9780060920296 - 0060920297 - 9780060161804 - 0060161809 - 9781559942737 - 1559942738 - 0060920092 - 9780060920098

“Service operations management” Metadata:

• Title: Service operations management
• Author: Roger W. Schmenner
• Language: English
• Number of Pages: Median: 406
• Publisher: Prentice Hall
• Publish Date: 1995
• Publish Location: Englewood Cliffs, N.J

“Service operations management” Subjects and Themes:

• Subjects: ➤  Service industries - Management - Services - Logistiek (economie) - Dienstleistungsbetrieb - Kwaliteitszorg - Klantenservice

Edition Identifiers:

• The Open Library ID: OL1115275M
• Library of Congress Control Number (LCCN): 94041290
• All ISBNs: 002406811X - 9780024068118

“Real Time” Metadata:

• Title: Real Time
• Author: Regis McKenna
• Languages: ➤  English - Spanish; Castilian - español, castellano
• Number of Pages: Median: 224
• Publisher: ➤  Océano - Harvard Business School Press - Temas Grupo Editorial - Regis McKenna
• Publish Date: 1991 - 1997 - 1999 - 2001
• Publish Location: ➤  Boston, Mass - Buenos Aires - México D.F

“Real Time” Subjects and Themes:

• Subjects: ➤  Aspectos sociológicos - Procesamiento de datos en tiempo real - Real-time data processing - Sociological aspects - Sociological aspects of Technology - Technology - Tecnología - Communication dans les organisations - Entreprises - World Wide Web - Systèmes d'information - Relations avec la clientèle - Consommateurs - Aspect sociologique - Internet - Satisfaction - Technologie - Temps réel - Temps - Real-time systemen - Strategisch management - Organisatieverandering - Informatietechnologie - Klantenservice - Verbraucherverhalten - Consumentengedrag - Verbraucherzufriedenheit - Consumer satisfaction - Technology, social aspects - Marketing - Technological innovations, economic aspects

Edition Identifiers:

• The Open Library ID: OL51678538M - OL8089988M - OL22999242M - OL666785M
• Online Computer Library Center (OCLC) ID: 47792586 - 36656489
• Library of Congress Control Number (LCCN): 97012475
• All ISBNs: ➤  9706514031 - 9780875847948 - 9780875849348 - 0875847943 - 0875849342 - 9789706514035

“The service edge” Metadata:

• Title: The service edge
• Authors: Ron ZemkeDick Schaap
• Language: English
• Number of Pages: Median: 584
• Publisher: ➤  Plume - Random House Value Publishing - Penguin - New American Library
• Publish Date: 1989 - 1990 - 1991
• Publish Location: New York, N.Y

“The service edge” Subjects and Themes:

• Subjects: ➤  Service industries - Management - Customer service - Customer services - Dienstensector - Kundendienst - Klantenservice - Service à la clientèle - Services (Industrie) - Gestion - Customer relations - Service industries, management
• Places: United States - USA

Edition Identifiers:

• The Open Library ID: OL7590378M - OL21450478M - OL18319086M - OL7675047M - OL2051182M
• Online Computer Library Center (OCLC) ID: 18496417
• Library of Congress Control Number (LCCN): 88028869
• All ISBNs: ➤  0453006477 - 9780452264939 - 0452264936 - 0517076284 - 9780517076286 - 9780453006477

“Customer relationship management” Metadata:

• Title: ➤  Customer relationship management
• Author: Jon Anton
• Language: English
• Number of Pages: Median: 219
• Publisher: ➤  Prentice Hall - Pearson Custom Publishing
• Publish Date: 1996 - 2002
• Publish Location: Upper Saddle River, N.J

“Customer relationship management” Subjects and Themes:

• Subjects: ➤  Case studies - Customer relations - Management - Statistical Models - Kundenmanagement - Klantgerichtheid - Beziehungsmanagement - Klantenservice - Statistische methoden - Statistical models - Customer relations, management

Edition Identifiers:

• The Open Library ID: OL45744325M - OL22821502M - OL797751M
• Online Computer Library Center (OCLC) ID: 48588951 - 33406639
• Library of Congress Control Number (LCCN): 95033737 - 2001056579
• All ISBNs: ➤  0134384741 - 9780536726490 - 0130990698 - 0536726493 - 9780134384740 - 9780130990693

“Information Technology Enabled Customer Service” Metadata:

• Title: ➤  Information Technology Enabled Customer Service
• Author: Tapio Reponen
• Language: English
• Number of Pages: Median: 293
• Publisher: Idea Group Pub. - IGI Global
• Publish Date: 2002 - 2003
• Publish Location: Hershey

“Information Technology Enabled Customer Service” Subjects and Themes:

• Subjects: ➤  Customer services - Technological innovations - Management - International business enterprises - Communication systems - Electronic commerce - Internet - Intranets (Computer networks) - Information technology - Information resources management - Klantenservice - Informatietechnologie - E-commerce - Information technology, management

Edition Identifiers:

• The Open Library ID: OL17068538M - OL8854652M
• Library of Congress Control Number (LCCN): 2002027314
• All ISBNs: 9781591400875 - 1591400481 - 1591400872 - 9781591400486

“Creating customer value” Metadata:

• Title: Creating customer value
• Authors: Earl NaumannRaymond Kordupieski
• Language: English
• Number of Pages: Median: 280
• Publisher: ➤  Thomson Executive Press - South-Western Pub
• Publish Date: 1994 - 1995
• Publish Location: Cincinnati, Ohio

“Creating customer value” Subjects and Themes:

• Subjects: ➤  Customer services - Consumer satisfaction - Business strategy - Business/Economics - Business & Economics - Business / Economics / Finance - Marketing - General - Customer Service - Wettbewerbsvorsprung - Klantgerichtheid - Kundenorientierung - Klantenservice

Edition Identifiers:

• The Open Library ID: OL1076987M - OL7788647M
• Online Computer Library Center (OCLC) ID: 29702679
• Library of Congress Control Number (LCCN): 94000159
• All ISBNs: 9780538838474 - 0538838477

“Customer service and support” Metadata:

• Title: Customer service and support
• Authors: Colin G. ArmisteadGraham Clark
• Language: English
• Number of Pages: Median: 273
• Publisher: Trans-Atlantic Pubns - Pitman
• Publish Date: 1992 - 1993
• Publish Location: London

“Customer service and support” Subjects and Themes:

• Subjects: ➤  Customer relations - Customer service - Customer services - Public relations - Klantenservice - Relations avec la clientèle - Marketing

Edition Identifiers:

• The Open Library ID: OL22422044M - OL10285282M
• All ISBNs: 9780273032731 - 0273032739

“Making the customer connection” Metadata:

• Title: Making the customer connection
• Authors: Steve MorrisGraham WillcocksGraham Wilcox
• Language: English
• Number of Pages: Median: 192
• Publisher: ➤  Financial Times Prentice Hall - Pitman
• Publish Date: 1995 - 1996

“Making the customer connection” Subjects and Themes:

• Subjects: Customer services - Public relations - Relationship marketing - Klantgerichtheid - Klantenservice

Edition Identifiers:

• The Open Library ID: OL21230951M - OL10286292M
• All ISBNs: 9780273616856 - 0273616854

“Services Marketing (M & E Handbook)” Metadata:

• Title: ➤  Services Marketing (M & E Handbook)
• Author: Helen Woodruffe
• Language: English
• Number of Pages: Median: 307
• Publisher: Trans-Atlantic Publications
• Publish Date: 1995

“Services Marketing (M & E Handbook)” Subjects and Themes:

• Subjects: ➤  Service industries - Management - Marketing - Professions - Klantenservice - Dienstleistung

Edition Identifiers:

• The Open Library ID: OL11244427M
• All ISBNs: 0712110399 - 9780712110396

“Seven Power Strategies for Building Customer Loyalty” Metadata:

• Title: ➤  Seven Power Strategies for Building Customer Loyalty
• Author: Paul R. Timm PhD
• Language: English
• Number of Pages: Median: 224
• Publisher: Amer Management Assn - AMACOM
• Publish Date: 2001

“Seven Power Strategies for Building Customer Loyalty” Subjects and Themes:

• Subjects: ➤  Public Relations - Customer services - Klantenservice - Customer loyalty - Consumer Behavior - Loyaliteit - Customer relations - Relatiemarketing

Edition Identifiers:

• The Open Library ID: OL11353438M
• Online Computer Library Center (OCLC) ID: 45736703
• Library of Congress Control Number (LCCN): 2001018899
• All ISBNs: 9780814405697 - 081440569X

“De beleveniseconomie” Metadata:

• Title: De beleveniseconomie
• Author: Pine, B. Joseph II
• Language: dut
• Number of Pages: Median: 319
• Publisher: Academic Service
• Publish Date: 2012
• Publish Location: Den Haag

“De beleveniseconomie” Subjects and Themes:

• Subjects: ➤  Consumentengedrag - Koopgedrag - Marketing - Consumptiemaatschappij - Productdifferentiatie - Klantenservice - Klantgerichtheid - Beleveniseconomie

Edition Identifiers:

• The Open Library ID: OL38244853M
• Online Computer Library Center (OCLC) ID: 782160259
• All ISBNs: 9789052619279 - 9052619271

“Winning the service game” Metadata:

• Title: Winning the service game
• Author: Benjamin Schneider
• Language: English
• Number of Pages: Median: 295
• Publisher: Harvard Business School Press
• Publish Date: 1995
• Publish Location: Boston, Mass

“Winning the service game” Subjects and Themes:

• Subjects: ➤  Customer services - Employees - Incentives in industry - Management - Training of - Stimulants dans l'industrie - Klantenservice - Service à la clientèle - Formation - Gestion - Personnel - Kwaliteitszorg

Edition Identifiers:

• The Open Library ID: OL1109219M
• Online Computer Library Center (OCLC) ID: 31076335
• Library of Congress Control Number (LCCN): 94034590
• All ISBNs: 9780875845708 - 0875845703

“Keeping Clients Satisfied” Metadata:

• Title: Keeping Clients Satisfied
• Author: Robert W. Bly
• Language: English
• Number of Pages: Median: 263
• Publisher: ➤  Prentice Hall Trade - Prentice Hall
• Publish Date: 1993
• Publish Location: Englewood Cliffs, N.J - London

“Keeping Clients Satisfied” Subjects and Themes:

• Subjects: ➤  Customer service - Service industries - Customer services - Service à la clientèle - Services (Industrie) - Klantenservice
• Places: United States

Edition Identifiers:

• The Open Library ID: OL21135824M - OL10089931M
• Online Computer Library Center (OCLC) ID: 26722717
• Library of Congress Control Number (LCCN): 92035379
• All ISBNs: 0135141834 - 9780135141830

“A complaint is a gift” Metadata:

• Title: A complaint is a gift
• Author: Janelle Barlow
• Language: English
• Number of Pages: Median: 222
• Publisher: Berrett-Koehler Publishers
• Publish Date: 1996
• Publish Location: San Francisco

“A complaint is a gift” Subjects and Themes:

• Subjects: ➤  Plaintes - Consumer complaints - Klantgerichtheid - Customer services - Comsumer Satisfaction - Klantenservice - Consommateurs - Service à la clientèle - Klachten - Customer relations

Edition Identifiers:

• The Open Library ID: OL24722958M - OL24764032M
• Online Computer Library Center (OCLC) ID: 33983481
• Library of Congress Control Number (LCCN): 95052763
• All ISBNs: 1881052818 - 9781881052814

“Best face forward” Metadata:

• Title: Best face forward
• Author: Jeffrey F. Rayport
• Language: English
• Number of Pages: Median: 262
• Publisher: Harvard Business School Press
• Publish Date: 2005
• Publish Location: Boston, Mass

“Best face forward” Subjects and Themes:

• Subjects: ➤  Informatique - Management - Customer services - Compétitivité (Économie) - Klantenservice - Competition - Gebruikersinterfaces - Service à la clientèle - Service industries - Gestion - Innovations - Technological innovations - Services (Industrie) - Relatiemarketing

Edition Identifiers:

• The Open Library ID: OL8089963M - OL24751330M
• Online Computer Library Center (OCLC) ID: 54372520
• Library of Congress Control Number (LCCN): 2004002104
• All ISBNs: 9780875848679 - 0875848672

“Emotional value” Metadata:

• Title: Emotional value
• Authors: Janelle BarlowDianna Maul
• Language: English
• Number of Pages: Median: 310
• Publisher: ➤  Berrett-Koehler Publishers - ReadHowYouWant.com, Limited
• Publish Date: 2000 - 2011

“Emotional value” Subjects and Themes:

• Subjects: ➤  Customer services - Emotionele ontwikkeling - Service à la clientèle - Organisatiecultuur - Klantgerichtheid - Klantenservice - Consumer satisfaction - Business and economics

Edition Identifiers:

• The Open Library ID: OL44146400M - OL8748445M
• Library of Congress Control Number (LCCN): 99086124
• All ISBNs: 1576750795 - 1459626095 - 9781576750797 - 9781459626096

“The Customer Only Rings Once” Metadata:

• Title: The Customer Only Rings Once
• Author: Pat Cochrane
• Language: English
• Number of Pages: Median: 184
• Publisher: Trans-Atlantic Publications
• Publish Date: 1995

“The Customer Only Rings Once” Subjects and Themes:

• Subjects: ➤  Telephone in business - Telemarketing - Customer services - Telephone etiquette - Klantenservice - Telefoongesprekken

Edition Identifiers:

• The Open Library ID: OL10286059M
• All ISBNs: 0273611747 - 9780273611745

“Customer Relationship Management” Metadata:

• Title: ➤  Customer Relationship Management
• Author: Francis Buttle
• Language: English
• Number of Pages: Median: 400
• Publisher: ➤  Butterworth-Heinemann - Taylor & Francis Group - Routledge - Elsevier/Butterworth-Heinemann
• Publish Date: ➤  2003 - 2004 - 2008 - 2009 - 2015 - 2019 - 2023
• Publish Location: Boston - Amsterdam

“Customer Relationship Management” Subjects and Themes:

• Subjects: ➤  Management - Klantgerichtheid - Klantenservice - Customer relations - Gestion - Usagers - BUSINESS & ECONOMICS - ICT - Kundenmanagement - Beziehungsmanagement - Customer relations, management - Business - BUSINESS & ECONOMICS / Customer Relations - BUSINESS & ECONOMICS / Consumer Behavior - BUSINESS & ECONOMICS / Marketing / General

Edition Identifiers:

• The Open Library ID: ➤  OL49510635M - OL49506685M - OL49278324M - OL49268674M - OL46052273M - OL46024449M - OL46012663M - OL39945633M - OL34729369M - OL34716349M - OL34653878M - OL34590974M - OL34032100M - OL27028541M - OL28797560M - OL28797564M - OL31425460M - OL33531151M - OL33567226M - OL33619735M - OL33651254M - OL33756724M - OL33768157M - OL7972363M
• Online Computer Library Center (OCLC) ID: 885377996 - 315609636
• Library of Congress Control Number (LCCN): 2014028109
• All ISBNs: ➤  1138789836 - 1032247444 - 9781317654766 - 1280966548 - 9781322983042 - 9781138789821 - 1136441344 - 9781317654742 - 1322983046 - 1351016555 - 9781351016544 - 9781000965834 - 1138498262 - 1351016547 - 1317654765 - 9781351016520 - 1351016520 - 9780080949611 - 1317654757 - 9781351016537 - 9781138498266 - 9781138789838 - 0080472435 - 1138498254 - 9781138127319 - 9780750655026 - 1282711792 - 9781032280608 - 1000965821 - 9781282711792 - 1032280603 - 075065502X - 1317654749 - 9781136441349 - 100096583X - 9781351016551 - 0080949614 - 1351016539 - 9781032247441 - 9781138498259 - 1138789828 - 9781315764597 - 1315764598 - 9781280966545 - 9781000965827 - 1138127310 - 9781317654759 - 9780080472430

“Six Sigma” Metadata:

• Title: Six Sigma
• Author: Geoff Tennant
• Languages: ➤  Spanish; Castilian - español, castellano - English
• Number of Pages: Median: 160
• Publisher: ➤  Panorama Mexico - Taylor & Francis Group - Ashgate Publishing
• Publish Date: 2001 - 2007 - 2017

“Six Sigma” Subjects and Themes:

• Subjects: ➤  Statistical methods - Productiemanagement - Statistische methoden - Production management - Customer services - Six sigma (Quality control standard) - Klantenservice - Quality control - Kwaliteitscontrole - Kwaliteitszorg - Qualitätsmanagement - Total quality management - Statistische Prozesslenkung - Quality control, statistical methods - Total Quality Management - Qualité - Contrôle - Méthodes statistiques - Production - Gestion - Qualité totale - Six Sigma - BUSINESS & ECONOMICS - Industrial Management - Management - Management Science - Organizational Behavior

Edition Identifiers:

• The Open Library ID: ➤  OL54063908M - OL9896849M - OL35825066M - OL13120462M - OL35829895M - OL53998975M
• Online Computer Library Center (OCLC) ID: 51502069 - 44391556 - 993642652
• Library of Congress Control Number (LCCN): 00042962
• All ISBNs: ➤  9780566083747 - 9781351899796 - 1351899791 - 9781315243023 - 9781351899802 - 0566083744 - 1351899805 - 1315243024 - 9789683810984 - 9781351899819 - 1351899813 - 9683810985

“Services Marketing Management” Metadata:

• Title: Services Marketing Management
• Authors: Peter MudieAngela Pirrie
• Language: English
• Number of Pages: Median: 280
• Publisher: ➤  Taylor & Francis Group - Butterworth-Heinemann - Routledge
• Publish Date: 2006 - 2012 - 2015

“Services Marketing Management” Subjects and Themes:

• Subjects: ➤  Service industries, management - Customer services - Service industries - Management - Marketing - Services (Industrie) - Gestion - BUSINESS & ECONOMICS - Industrial Management - Management Science - Organizational Behavior - Diensten - Klantenservice

Edition Identifiers:

• The Open Library ID: ➤  OL38306854M - OL46030510M - OL38312806M - OL33566475M - OL38311837M - OL10809334M - OL33676615M - OL39975871M - OL28838760M
• Online Computer Library Center (OCLC) ID: 474931090
• All ISBNs: ➤  9781281006424 - 1136366792 - 1136366741 - 9781136366789 - 0080493068 - 9781138138735 - 0750666749 - 9781136366734 - 1138138738 - 9781136366796 - 1136366784 - 1281006424 - 9781136366741 - 9780750666749 - 9780080493060 - 1136366733 - 1136366768 - 9781136366765

“Building brands directly” Metadata:

• Title: Building brands directly
• Author: Stewart Pearson
• Language: English
• Number of Pages: Median: 431
• Publisher: ➤  Macmillan - Springer - Palgrave Macmillan Limited - New York University Press - Palgrave Macmillan
• Publish Date: 1996 - 1999 - 2016
• Publish Location: ➤  London - Washington Square, New York

“Building brands directly” Subjects and Themes:

• Subjects: ➤  Advertising, Direct mail - Advertising, Direct-mail - Brand name products - Customer relations - Direct mail Advertising - Direct marketing - Marketing - Merken - Klantenservice - Branding (Marketing)

Edition Identifiers:

• The Open Library ID: OL20093562M - OL790409M - OL37444961M - OL9321651M - OL34531751M
• Online Computer Library Center (OCLC) ID: 40981067
• Library of Congress Control Number (LCCN): 95022869
• All ISBNs: ➤  9781349137732 - 0333639073 - 1349137715 - 9780333639078 - 9780814766187 - 9780333763612 - 0333763610 - 0814766188 - 1349137731 - 9781349137718

“The service profit chain” Metadata:

• Title: The service profit chain
• Author: James L. Heskett
• Language: English
• Number of Pages: Median: 301
• Publisher: ➤  Simon & Schuster, Limited - Free Press
• Publish Date: 1997
• Publish Location: New York

“The service profit chain” Subjects and Themes:

• Subjects: ➤  Consumer satisfaction - Customer services - Employee loyalty - Industrial productivity - Satisfaction au travail - Productiviteit - Klantgerichtheid - Controle de qualidade - Klantenservice - Consommateurs - Satisfaction - Attitudes - Relations avec la clientèle - Consumidor - Personnel - Profit - Service industries

Edition Identifiers:

• The Open Library ID: OL1004857M - OL35474978M
• Library of Congress Control Number (LCCN): 96044611
• All ISBNs: 0684832569 - 1439108307 - 9781439108307 - 9780684832562

“CRM unplugged” Metadata:

• Title: CRM unplugged
• Authors: Doug TurkPhilip Bligh
• Language: English
• Number of Pages: Median: 224
• Publisher: ➤  Wiley - Wiley & Sons, Incorporated, John
• Publish Date: 2004 - 2008

“CRM unplugged” Subjects and Themes:

• Subjects: ➤  Customer relations - Management - Data processing - Customer relations, management - Strategisch management - Klantgerichtheid - Klantenservice - Informatiesystemen - Relations avec la clientèle - Gestion - Informatique

Edition Identifiers:

• The Open Library ID: OL39900567M - OL7617951M - OL39901715M
• Online Computer Library Center (OCLC) ID: 53814602
• Library of Congress Control Number (LCCN): 2003025014
• All ISBNs: ➤  0470353430 - 0471483044 - 9780470353431 - 1280345942 - 9780471483045 - 9781280345944

“Customer management excellence” Metadata:

• Title: Customer management excellence
• Author: Mike Faulkner
• Language: English
• Number of Pages: Median: 220
• Publisher: ➤  Wiley & Sons, Incorporated, John - Wiley - John Wiley & Sons, Ltd.
• Publish Date: 2003 - 2007
• Publish Location: ➤  Hoboken, NJ - New York - Chichester

“Customer management excellence” Subjects and Themes:

• Subjects: ➤  Business - Case studies - Customer relations - Nonfiction - Kundenmanagement - Klantgerichtheid - Klantenservice - Customer Relations - BUSINESS & ECONOMICS
• Places: Great Britain

Edition Identifiers:

• The Open Library ID: OL39901378M - OL29111852M - OL24263312M - OL3704622M
• Online Computer Library Center (OCLC) ID: 52275783 - 50582649
• Library of Congress Control Number (LCCN): 2003272756
• All ISBNs: ➤  0470848537 - 0470299444 - 9780470848531 - 1280270446 - 9780470856369 - 047085636X - 9780470299449 - 9781280270444

“The Nordstrom Way” Metadata:

• Title: The Nordstrom Way
• Author: Robert Spector
• Language: English
• Number of Pages: Median: 244
• Publisher: Wiley
• Publish Date: 1995
• Publish Location: New York

“The Nordstrom Way” Subjects and Themes:

• Subjects: ➤  Nordstrom (Firm) - Customer services - Department stores - Klantenservice - Comercio - Kundendienst
• Places: United States

Edition Identifiers:

• The Open Library ID: OL1113285M - OL21467592M
• Online Computer Library Center (OCLC) ID: 31436259
• Library of Congress Control Number (LCCN): 94039182
• All ISBNs: 0471584967 - 9780471584964

“Discovering the soul of service” Metadata:

• Title: ➤  Discovering the soul of service
• Author: Leonard L. Berry
• Language: English
• Number of Pages: Median: 269
• Publisher: Free Press
• Publish Date: 1999
• Publish Location: New York, NY

“Discovering the soul of service” Subjects and Themes:

• Subjects: ➤  Customer services - Management - Service industries - Case studies - Cas, Études de - Relations avec la clientèle - Klantenservice - Service à la clientèle - Gestion - Services - Services (Industrie)

Edition Identifiers:

• The Open Library ID: OL375517M
• Online Computer Library Center (OCLC) ID: 39837890
• Library of Congress Control Number (LCCN): 98037393
• All ISBNs: 0684845113 - 9780684845111

“The butterfly customer” Metadata:

• Title: The butterfly customer
• Authors: Susan M. O'DellJoan A. Pajunen
• Language: English
• Number of Pages: Median: 264
• Publisher: John Wiley & Sons
• Publish Date: 1997

“The butterfly customer” Subjects and Themes:

• Subjects: ➤  Service a la clientele - Klantgerichtheid - Customer services - Klantenservice - Relations avec la clientele - Marketing relationnel - Relationship marketing - Customer relations - Consumer satisfaction - Customer relations, management - Service à la clientèle - Relations avec la clientèle

Edition Identifiers:

• The Open Library ID: OL7619552M
• Online Computer Library Center (OCLC) ID: 36695574
• Library of Congress Control Number (LCCN): cn97930443
• All ISBNs: 9780471641971 - 0471641979

“Customer Friendly” Metadata:

• Title: Customer Friendly
• Author: James T. Ziegenfuss
• Language: English
• Number of Pages: Median: 246
• Publisher: University Press of America
• Publish Date: 2007

“Customer Friendly” Subjects and Themes:

• Subjects: ➤  Klantgerichtheid - Customer services - Klantenservice - Kundrelationer - Kundservice - Organisatiegedrag - Kvalitetsstyrning - Customer relations

Edition Identifiers:

• The Open Library ID: OL8028236M - OL8028235M
• Online Computer Library Center (OCLC) ID: 141384608
• Library of Congress Control Number (LCCN): 2007922676
• All ISBNs: 9780761837527 - 0761837523 - 0761837531 - 9780761837534

“Customer service on the Internet” Metadata:

• Title: ➤  Customer service on the Internet
• Author: Jim Sterne
• Language: English
• Number of Pages: Median: 339
• Publisher: ➤  John Wiley - Wiley Computer Pub.
• Publish Date: 1996 - 2000
• Publish Location: New York

“Customer service on the Internet” Subjects and Themes:

• Subjects: ➤  Customer services - Communication systems - Internet marketing - World Wide Web - Internet - Marketing - Klantenservice - E-commerce - Kundendienst - Atarazanas - Business, computer network resources - Customer services--communication systems - Hf5415.5 .s737 2000 - 658.8/12/02854678

Edition Identifiers:

• The Open Library ID: OL6781132M - OL988692M
• Online Computer Library Center (OCLC) ID: 43567422
• Library of Congress Control Number (LCCN): 96026880 - 00028213
• All ISBNs: 9780471382584 - 0471382582 - 9780471155065 - 0471155063

“Data mining techniques” Metadata:

• Title: Data mining techniques
• Author: Michael J. A. Berry
• Languages: English - hin
• Number of Pages: Median: 454
• Publisher: ➤  Wiley - Wiley & Sons, Incorporated, John
• Publish Date: 1997 - 2004 - 2008
• Publish Location: New York

“Data mining techniques” Subjects and Themes:

• Subjects: ➤  Data processing - Marketing - Business - Data mining - Informatique - INDUSTRIAL MANAGEMENT - Data-Warehouse-Konzept - Exploration de données - Klantenservice - Gestion - Exploration de données (Informatique) - Marketing, data processing

Edition Identifiers:

• The Open Library ID: OL50509801M - OL39893694M - OL667851M
• Online Computer Library Center (OCLC) ID: 36755821
• Library of Congress Control Number (LCCN): 97013601
• All ISBNs: ➤  9780470314937 - 0470314931 - 9780471179801 - 8126505176 - 0471179809 - 9788126505173

“Marketing for keeps” Metadata:

• Title: Marketing for keeps
• Author: Carla B. Furlong
• Language: English
• Number of Pages: Median: 244
• Publisher: Wiley
• Publish Date: 1993
• Publish Location: New York

“Marketing for keeps” Subjects and Themes:

• Subjects: ➤  Canada - Case studies - Consumer satisfaction - Customer services - United States - Kundenmanagement - Service a la clientele - Klantenservice - Consommateurs - Satisfaction - Etudes de Cas
• Places: Canada - United States

Edition Identifiers:

• The Open Library ID: OL21552642M - OL1735857M
• Library of Congress Control Number (LCCN): 92040872
• All ISBNs: 9780471540175 - 047154017X

“Net worth” Metadata:

• Title: Net worth
• Author: John Hagel
• Language: English
• Number of Pages: Median: 313
• Publisher: Harvard Business School Press
• Publish Date: 1999
• Publish Location: Boston

“Net worth” Subjects and Themes:

• Subjects: ➤  Privacy, Right of - Commerce électronique - Serveurs (Informatique) - Consumers - Relations avec la clientèle - Consommateurs - Information services - Internet - Infomédiaires - Kundenmanagement - Online information services - Cybermarketing - Marketing sur Internet - Infomédiaire - Infomédiation - Droit à la vie privée - Commerce électronique de détail - Satisfaction du consommateur - Klantenservice - Préférences - Right of Privacy - Infomediaries - Informatievoorziening - Services de Documentation - Finance, personal - Electronic commerce - Services d'information - BUSINESS & ECONOMICS - Marketing - General - Distribution - Marketing & Sales - Commerce

Edition Identifiers:

• The Open Library ID: OL381002M
• Online Computer Library Center (OCLC) ID: 43802719 - 40193540
• Library of Congress Control Number (LCCN): 98043263
• All ISBNs: 9780875848891 - 0875848893

“How To Measure Service Quality & Customer Satisfaction” Metadata:

• Title: ➤  How To Measure Service Quality & Customer Satisfaction
• Author: Chuck Chakrapani
• Language: English
• Number of Pages: Median: 282
• Publisher: ➤  South-Western Educational Pub - American Marketing Assoc.
• Publish Date: 1998 - 1999
• Publish Location: Chicago, Ill

“How To Measure Service Quality & Customer Satisfaction” Subjects and Themes:

• Subjects: ➤  Customer services - Quality control - Management - Qualitätskontrolle - Klantgerichtheid - Contrôle - Qualité - Service à la clientèle - Klantenservice - Kundendienst - Meetmethoden - Kwaliteitscontrole - Gestion - Verbraucherzufriedenheit

Edition Identifiers:

• The Open Library ID: OL682164M - OL8112396M
• Online Computer Library Center (OCLC) ID: 37361691
• Library of Congress Control Number (LCCN): 97028835
• All ISBNs: 9780877572671 - 0877572674

“The customer loyalty pyramid” Metadata:

• Title: The customer loyalty pyramid
• Author: Michael W. Lowenstein
• Language: English
• Number of Pages: Median: 255
• Publisher: Quorum
• Publish Date: 1997
• Publish Location: Westport, Conn

“The customer loyalty pyramid” Subjects and Themes:

• Subjects: ➤  Customer loyalty - Consumer satisfaction - Satisfaction - Klantgerichtheid - Fidélisation - Klantenservice - Consommateurs - Customer relations - Customer services - Management

Edition Identifiers:

• The Open Library ID: OL660505M
• Online Computer Library Center (OCLC) ID: 36417811
• Library of Congress Control Number (LCCN): 97005886
• All ISBNs: 9781567200768 - 1567200761

“The Nordstrom Way to Customer Service Excellence” Metadata:

• Title: ➤  The Nordstrom Way to Customer Service Excellence
• Author: Robert Spector
• Language: English
• Number of Pages: Median: 288
• Publisher: ➤  Wiley - John Wiley & Sons, Ltd.
• Publish Date: 2005
• Publish Location: New York

“The Nordstrom Way to Customer Service Excellence” Subjects and Themes:

• Subjects: ➤  Business - Management - Nonfiction - Department stores - Nordstrom - Nordstrom (Firm) - Klantgerichtheid - Customer services - Klantenservice - Handbooks, manuals - Organization and Administration - Commerce - Consumer Behavior - Nordstrom, ursula

Edition Identifiers:

• The Open Library ID: OL7620299M - OL24260088M
• Online Computer Library Center (OCLC) ID: 57208619
• Library of Congress Control Number (LCCN): 2004028848
• All ISBNs: 9780471702863 - 9780471724209 - 0471702862 - 0471724203

“Acquiring, Processing, and Deploying” Metadata:

• Title: ➤  Acquiring, Processing, and Deploying
• Author: M. Larry Shillito
• Language: English
• Number of Pages: Median: 296
• Publisher: CRC - Taylor and Francis
• Publish Date: 2000
• Publish Location: London

“Acquiring, Processing, and Deploying” Subjects and Themes:

• Subjects: ➤  Business - Nonfiction - Customer services - Management - Service à la clientèle - Gestion - BUSINESS & ECONOMICS - Customer Relations - Klantenservice - Klantgerichtheid

Edition Identifiers:

• The Open Library ID: OL24262729M - OL8741545M
• Online Computer Library Center (OCLC) ID: 181231864
• Library of Congress Control Number (LCCN): 00055358
• All ISBNs: 1574442902 - 9781574442908 - 9781420025606 - 1420025600

“On great service” Metadata:

• Title: On great service
• Author: Leonard L. Berry
• Language: English
• Number of Pages: Median: 292
• Publisher: Free Press
• Publish Date: 1995
• Publish Location: New York

“On great service” Subjects and Themes:

• Subjects: ➤  Customer services - Quality control - Management - Case studies - United States - Cas, Études de - Qualité - Klantenservice - Service à la clientèle - Contrôle - Gestion - Kwaliteitszorg - Organizational effectiveness
• Places: United States - États-Unis

Edition Identifiers:

• The Open Library ID: OL1115373M - OL22113035M
• Online Computer Library Center (OCLC) ID: 31411524
• Library of Congress Control Number (LCCN): 94041391
• All ISBNs: 0029185556 - 9780029185551

“Contemporary services marketing management” Metadata:

• Title: ➤  Contemporary services marketing management
• Authors: Mark GabbottGillian Hogg
• Language: English
• Number of Pages: Median: 537
• Publisher: Thomson Learning
• Publish Date: 1996

“Contemporary services marketing management” Subjects and Themes:

• Subjects: ➤  Service industries - Marketing - Management - Customer services - Klantenservice - Dienstensector - Aufsatzsammlung - Dienstleistung - Marketingmanagement

Edition Identifiers:

• The Open Library ID: OL12058407M
• Online Computer Library Center (OCLC) ID: 36462071
• All ISBNs: 9781861524386 - 1861524382

“Employee management and customer service in the retail industry” Metadata:

• Title: ➤  Employee management and customer service in the retail industry
• Author: Gary Heil
• Language: English
• Number of Pages: Median: 190
• Publisher: Wiley
• Publish Date: 2006
• Publish Location: Hoboken, N.J

“Employee management and customer service in the retail industry” Subjects and Themes:

• Subjects: ➤  Retail trade - Employees - Personnel management - Retail trade, management - Customer services - Detailhandel - Klantenservice - Personeelsmanagement - Commerce de detail - Personnel - Direction

Edition Identifiers:

• The Open Library ID: OL3404786M
• Online Computer Library Center (OCLC) ID: 61151430
• Library of Congress Control Number (LCCN): 2005020229
• All ISBNs: 047172324X - 9780471723240

“The World of Superservice” Metadata:

• Title: The World of Superservice
• Author: Ken Irons
• Language: English
• Number of Pages: Median: 256
• Publisher: Addison Wesley
• Publish Date: 1997

“The World of Superservice” Subjects and Themes:

• Subjects: ➤  Customer relations - Service industries - Management - Quality control - Marketing - Klantgerichtheid - Klantenservice - Kunde - Kundenmanagement - Strategisches Management

Edition Identifiers:

• The Open Library ID: OL10166799M
• All ISBNs: 0201403846 - 9780201403848

“Integrating service strategy in the manufacturing company” Metadata:

• Title: ➤  Integrating service strategy in the manufacturing company
• Author: Hervé Mathe
• Language: English
• Number of Pages: Median: 237
• Publisher: Chapman & Hall
• Publish Date: 1993
• Publish Location: New York - London

“Integrating service strategy in the manufacturing company” Subjects and Themes:

• Subjects: ➤  Management - Service industries - Klantenservice - Productontwikkeling - Productieplanning - Consumentengedrag - Dienstleistungsbetrieb - Services

Edition Identifiers:

• The Open Library ID: OL1737072M
• Online Computer Library Center (OCLC) ID: 27106508
• Library of Congress Control Number (LCCN): 92042178
• All ISBNs: 0412467801 - 9780412467806

“Advances in Relationship Marketing (Cranfield Management Series)” Metadata:

• Title: ➤  Advances in Relationship Marketing (Cranfield Management Series)
• Author: Adrian Payne
• Language: English
• Number of Pages: Median: 286
• Publisher: Cassell Academic
• Publish Date: 1995

“Advances in Relationship Marketing (Cranfield Management Series)” Subjects and Themes:

• Subjects: ➤  Customer relations - Marketing - Management - Advertisers - Attitudes - Commerce - Public relations - Beziehungsmanagement - Qualitätssicherung - Servicepolitik - Klantenservice

Edition Identifiers:

• The Open Library ID: OL10767985M
• Online Computer Library Center (OCLC) ID: 34146830
• All ISBNs: 074941636X - 9780749416362

“Customer orientation and market action” Metadata:

• Title: ➤  Customer orientation and market action
• Author: Johnson, Michael D.
• Language: English
• Number of Pages: Median: 183
• Publisher: Prentice Hall
• Publish Date: 1998
• Publish Location: Upper Saddle River, N.J

“Customer orientation and market action” Subjects and Themes:

• Subjects: ➤  Customer services - Consumer behavior - Consumer satisfaction - Customer relations - Service a la clientele - Klantgerichtheid - Klantenservice - Marketing relationnel - Attitudes - Controle - Qualite - Marketing - Consommateurs - Comportement - Satisfaction - Relations avec la clientele

Edition Identifiers:

• The Open Library ID: OL656493M
• Library of Congress Control Number (LCCN): 97001581
• All ISBNs: 0133286673 - 9780133286670

“One size fits one” Metadata:

• Title: One size fits one
• Authors: Gary HeilTom ParkerDeborah C. Stephens
• Language: English
• Number of Pages: Median: 321
• Publisher: Wiley
• Publish Date: 1999

“One size fits one” Subjects and Themes:

• Subjects: Klantgerichtheid - Klantenservice - Consumer satisfaction - Customer relations

Edition Identifiers:

• The Open Library ID: OL7615290M
• Online Computer Library Center (OCLC) ID: 40521326
• Library of Congress Control Number (LCCN): 98055216
• All ISBNs: 9780471331674 - 0471331678

“At your service” Metadata:

• Title: At your service
• Author: Hal B. Becker
• Language: English
• Number of Pages: Median: 258
• Publisher: John Wiley & Sons
• Publish Date: 1998
• Publish Location: New York