The Nordstrom Way to Customer Service Excellence
A Handbook For Implementing Great Service in Your Organization
By Robert Spector
"The Nordstrom Way to Customer Service Excellence" is published by Wiley in March 8, 2005, it has 288 pages and the language of the book is English.
“The Nordstrom Way to Customer Service Excellence” Metadata:
- Title: ➤ The Nordstrom Way to Customer Service Excellence
- Author: Robert Spector
- Language: English
- Number of Pages: 288
- Publisher: Wiley
- Publish Date: March 8, 2005
“The Nordstrom Way to Customer Service Excellence” Subjects and Themes:
- Subjects: ➤ Business - Management - Nonfiction - Department stores - Nordstrom - Nordstrom (Firm) - Klantgerichtheid - Customer services - Klantenservice - Handbooks, manuals - Organization and Administration - Commerce - Consumer Behavior - Nordstrom, ursula
Edition Identifiers:
- The Open Library ID: OL7620299M - OL14962029W
- Online Computer Library Center (OCLC) ID: 57208619
- Library of Congress Control Number (LCCN): 2004028848
- ISBN-13: 9780471702863
- ISBN-10: 0471702862
- All ISBNs: 0471702862 - 9780471702863
AI-generated Review of “The Nordstrom Way to Customer Service Excellence”:
Snippets and Summary:
Part I, "What Managers Can Do," examines the influence of the people who create, maintain, and support the corporate service culture.
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