Explore: Customer Service.
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AI-Generated Overview About “customer-service%2E”:
Books Results
Source: The Open Library
The Open Library Search Results
Search results from The Open Library
1Principles of customer relationship management
By Roger J. Baran, Roger J. Baran, Robert Galka and Daniel P. Strunk
“Principles of customer relationship management” Metadata:
- Title: ➤ Principles of customer relationship management
- Authors: Roger J. BaranRoger J. BaranRobert GalkaDaniel P. Strunk
- Language: English
- Number of Pages: Median: 520
- Publisher: ➤ Thomson/South-Western - South-Western College Pub
- Publish Date: 2007 - 2008
- Publish Location: Mason, Ohio
“Principles of customer relationship management” Subjects and Themes:
- Subjects: ➤ Customer services - Business & Economics - Business / Economics / Finance - Business/Economics - Marketing - General - Business & Economics / Marketing / General - Customer Service - Customer relations - Management - Relationship marketing - Textbooks
Edition Identifiers:
- The Open Library ID: OL23531173M - OL10484999M
- Online Computer Library Center (OCLC) ID: 126862776
- Library of Congress Control Number (LCCN): 2006908267
- All ISBNs: 0324322380 - 9780324322385
Access and General Info:
- First Year Published: 2007
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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2Total customer service
By William H. Davidow and Bro Uttal
“Total customer service” Metadata:
- Title: Total customer service
- Authors: William H. DavidowBro Uttal
- Language: English
- Number of Pages: Median: 227
- Publisher: ➤ HarperAudio - Harpercollins - Harper & Row - HarperPerennial - Perennial (HarperCollins)
- Publish Date: 1989 - 1990
- Publish Location: New York, N.Y - New York
“Total customer service” Subjects and Themes:
- Subjects: Customer relations - Customer service - Customer services - Klantenservice - Customer service.
Edition Identifiers:
- The Open Library ID: ➤ OL7284434M - OL18356347M - OL8612726M - OL2218204M - OL9514920M - OL20945273M - OL23260357M
- Online Computer Library Center (OCLC) ID: 22571839 - 19556551
- Library of Congress Control Number (LCCN): 89045033
- All ISBNs: ➤ 9780060920296 - 0060920297 - 9780060161804 - 0060161809 - 9781559942737 - 1559942738 - 0060920092 - 9780060920098
Access and General Info:
- First Year Published: 1989
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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3Call center management on fast forward
By Brad Cleveland and Julia Mayben
“Call center management on fast forward” Metadata:
- Title: ➤ Call center management on fast forward
- Authors: Brad ClevelandJulia Mayben
- Language: English
- Number of Pages: Median: 440
- Publisher: ➤ Call Center Press - ICMI - Brand: ICMI Press - ICMI Press
- Publish Date: 1997 - 1999 - 2006 - 2012
- Publish Location: Annapolis, Md
“Call center management on fast forward” Subjects and Themes:
- Subjects: ➤ Management - Call centers - Marketing - Telemarketing - Business/Economics - Business / Economics / Finance - Customer Service - Business management - Call Centers Management - Telecommunications - Business & Economics / Customer Service
Edition Identifiers:
- The Open Library ID: OL46902016M - OL8531590M - OL47316036M - OL8809762M - OL707172M
- Online Computer Library Center (OCLC) ID: 316334123 - 38258388
- Library of Congress Control Number (LCCN): 97068740
- All ISBNs: ➤ 9780965909303 - 9781932558067 - 0965909301 - 098546111X - 9780985461102 - 1932558063 - 0985461101 - 9780985461119
Access and General Info:
- First Year Published: 1997
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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4Telephone courtesy & customer service
By Lloyd C. Finch and Lloyd Finch
“Telephone courtesy & customer service” Metadata:
- Title: ➤ Telephone courtesy & customer service
- Authors: Lloyd C. FinchLloyd Finch
- Language: English
- Number of Pages: Median: 68
- Publisher: ➤ Crisp Learning - Crisp Publications
- Publish Date: 1990 - 1995 - 2000
- Publish Location: ➤ Los Altos, CA - Menlo Park, Calif
“Telephone courtesy & customer service” Subjects and Themes:
- Subjects: ➤ Telephone etiquette - Customer services - Telephone in business - Customer service - Consumer Behavior - Public Relations - Communication - Telephone - Marketing - General - Business/Economics - Business / Economics / Finance - Business Etiquette - Customer relations
Edition Identifiers:
- The Open Library ID: OL8616722M - OL18359173M - OL21546502M - OL23031593M
- Online Computer Library Center (OCLC) ID: 23012105 - 15527724
- Library of Congress Control Number (LCCN): 90082869 - 86071573 - 99069990
- All ISBNs: ➤ 1560525770 - 0931961181 - 9781560520641 - 1560520647 - 9780931961182 - 9781560525776
Access and General Info:
- First Year Published: 1990
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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5Quality customer service
By William B. Martin
“Quality customer service” Metadata:
- Title: Quality customer service
- Author: William B. Martin
- Language: English
- Number of Pages: Median: 75
- Publisher: ➤ Crisp Publications - Crisp Learning
- Publish Date: 1986 - 1987 - 1989 - 1993
- Publish Location: ➤ Menlo Park, Calif - Los Altos, Calif
“Quality customer service” Subjects and Themes:
- Subjects: ➤ Customer service - Qualité - Handbooks, manuals - Service à la clientèle - Contrôle - Relations avec la clientèle - Customer services - Programmed instruction - Services (Industrie) - Customer relations - Enseignement programmé
Edition Identifiers:
- The Open Library ID: OL22755848M - OL8385195M - OL1753894M - OL2746310M
- Online Computer Library Center (OCLC) ID: 28110253
- Library of Congress Control Number (LCCN): 92082933 - 86071574
- All ISBNs: ➤ 1560522038 - 9780931961953 - 0931961173 - 0931961955 - 9781560522034 - 9780931961175
Access and General Info:
- First Year Published: 1986
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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6Firing on all cylinders
By Jim Clemmer
“Firing on all cylinders” Metadata:
- Title: Firing on all cylinders
- Author: Jim Clemmer
- Language: English
- Number of Pages: Median: 343
- Publisher: ➤ Macmillan - Macmillan Canada - Macmillan of Canada - TCG Press - Business One Irwin - MacMillan Publishing Company
- Publish Date: 1990 - 1991 - 1992
- Publish Location: ➤ Homewood, Ill - Toronto, Ont - Toronto
“Firing on all cylinders” Subjects and Themes:
- Subjects: ➤ Management - Quality of products - Success in business - Customer services - Gestion - Customer service - Service à la clientèle - Succès dans les affaires - Qualité totale - Executive ability - Total quality management - Organization and Administration - Consumer Satisfaction - Service a la clientele - Management Quality Circles - Succes dans les affaires - Qualite des produits - Quality Control - Qualite totale
Edition Identifiers:
- The Open Library ID: ➤ OL10969620M - OL9825669M - OL20156782M - OL22766636M - OL1562801M - OL10969628M - OL9627143M - OL21048093M - OL22750769M
- Online Computer Library Center (OCLC) ID: 23218433 - 25051244
- Library of Congress Control Number (LCCN): 91044281
- All ISBNs: ➤ 9780771591662 - 9780771591334 - 0771591330 - 1556237049 - 0968467520 - 0771599676 - 9780968467527 - 0771591667 - 9781556237041 - 9780771599675
First Setence:
"Whether we are living in the worst of times or the best of times depends on your perspective."
Access and General Info:
- First Year Published: 1990
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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7Inspired customer service
By David Clutterbuck, Colin G. Armistead and David Clutterbuck
“Inspired customer service” Metadata:
- Title: Inspired customer service
- Authors: David ClutterbuckColin G. ArmisteadDavid Clutterbuck
- Language: English
- Number of Pages: Median: 238
- Publisher: Kogan Page
- Publish Date: 1993
- Publish Location: London
“Inspired customer service” Subjects and Themes:
- Subjects: ➤ Management & management techniques - Sales & marketing management - Customer Service - Business / Economics / Finance - Customer services - Customer relations - Klantgerichtheid - Strategische planning
Edition Identifiers:
- The Open Library ID: OL22399723M - OL10767632M
- All ISBNs: 9780749408268 - 074940826X
Author's Alternative Names:
"Colin Armistead"Access and General Info:
- First Year Published: 1993
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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8Product plus
By Christopher H. Lovelock
“Product plus” Metadata:
- Title: Product plus
- Author: Christopher H. Lovelock
- Language: English
- Number of Pages: Median: 382
- Publisher: McGraw-Hill
- Publish Date: 1994
- Publish Location: New York - London
“Product plus” Subjects and Themes:
- Subjects: Competition - Customer services - Customer service - Customer services. - Commercial products
Edition Identifiers:
- The Open Library ID: OL1418373M - OL20947282M
- Online Computer Library Center (OCLC) ID: 503320303
- Library of Congress Control Number (LCCN): 93028217
- All ISBNs: 0070387982 - 9780070387980
Access and General Info:
- First Year Published: 1994
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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9The Service quality handbook
By Eberhard E. Scheuing and William F. Christopher
“The Service quality handbook” Metadata:
- Title: The Service quality handbook
- Authors: Eberhard E. ScheuingWilliam F. Christopher
- Language: English
- Number of Pages: Median: 600
- Publisher: ➤ Brand: AMACOM - Amacom Books - AMACOM
- Publish Date: 1993
“The Service quality handbook” Subjects and Themes:
- Subjects: ➤ Consumer Behavior - Customer services - Qualité - Handbooks, manuals - Quality control - Contrôle - Total Quality Management - Relations avec la clientèle - Customer service - Total quality management
Edition Identifiers:
- The Open Library ID: OL11353402M
- Library of Congress Control Number (LCCN): 93026614
- All ISBNs: 9780814401194 - 0814401198
Access and General Info:
- First Year Published: 1993
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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10The service edge
By Ron Zemke and Dick Schaap
“The service edge” Metadata:
- Title: The service edge
- Authors: Ron ZemkeDick Schaap
- Language: English
- Number of Pages: Median: 584
- Publisher: ➤ Plume - Random House Value Publishing - Penguin - New American Library
- Publish Date: 1989 - 1990 - 1991
- Publish Location: New York, N.Y
“The service edge” Subjects and Themes:
- Subjects: ➤ Service industries - Management - Customer service - Customer services - Dienstensector - Kundendienst - Klantenservice - Service à la clientèle - Services (Industrie) - Gestion - Customer relations - Service industries, management
- Places: United States - USA
Edition Identifiers:
- The Open Library ID: OL7590378M - OL21450478M - OL18319086M - OL7675047M - OL2051182M
- Online Computer Library Center (OCLC) ID: 18496417
- Library of Congress Control Number (LCCN): 88028869
- All ISBNs: ➤ 0453006477 - 9780452264939 - 0452264936 - 0517076284 - 9780517076286 - 9780453006477
Access and General Info:
- First Year Published: 1989
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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11Delivering satisfaction and service quality
By Hernon, Peter., Peter Hernon and John R. Whitman
“Delivering satisfaction and service quality” Metadata:
- Title: ➤ Delivering satisfaction and service quality
- Authors: Hernon, Peter.Peter HernonJohn R. Whitman
- Language: English
- Number of Pages: Median: 181
- Publisher: American Library Association
- Publish Date: 2000 - 2001
- Publish Location: Chicago
“Delivering satisfaction and service quality” Subjects and Themes:
- Subjects: ➤ Consumer satisfaction - Management - Reference services (Libraries) - Auskunftsdienst - Klantgerichtheid - Service de reference - Tevredenheid - Bibliotheques - Library Services - Bibliotheken - Gestion - Benutzerservice - Gebruikersonderzoek - Consommateurs - Organization & administration - Satisfaction - Consumer Behavior - Bibliothek - Verbraucherzufriedenheit - Library, archive & information management - Library & Information Science - Library Management - Reference And Information Services - United States - Language Arts & Disciplines - Reference - Language - Customer Service - Teaching Methods & Materials - Library Skills - Business & Economics - Customer services
- Places: United States
Edition Identifiers:
- The Open Library ID: OL8223966M - OL6787615M
- Online Computer Library Center (OCLC) ID: 44502264
- Library of Congress Control Number (LCCN): 00044811
- All ISBNs: 9780838907894 - 083890789X
Author's Alternative Names:
"John Roswell Whitman" and "John R Whitman"Access and General Info:
- First Year Published: 2000
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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12Telephone Courtesy and Customer Service Rev Ed
By Lloyd Finch
“Telephone Courtesy and Customer Service Rev Ed” Metadata:
- Title: ➤ Telephone Courtesy and Customer Service Rev Ed
- Author: Lloyd Finch
- Language: English
- Number of Pages: Median: 64
- Publisher: Crisp Publications - LPC Group
- Publish Date: 1991
- Publish Location: Los Altos, CA
“Telephone Courtesy and Customer Service Rev Ed” Subjects and Themes:
- Subjects: Customer service - Telephone etiquette
Edition Identifiers:
- The Open Library ID: OL11479742M - OL22256627M
- Online Computer Library Center (OCLC) ID: 15527724
- All ISBNs: 0931961181 - 9780931961182
Access and General Info:
- First Year Published: 1991
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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13Strategic relationship marketing
By Søren Hougaard, Soeren Hougaard and Mogens Bjerre
“Strategic relationship marketing” Metadata:
- Title: ➤ Strategic relationship marketing
- Authors: Søren HougaardSoeren HougaardMogens Bjerre
- Language: English
- Number of Pages: Median: 336
- Publisher: ➤ Springer London, Limited - Springer
- Publish Date: 2002 - 2013
- Publish Location: Berlin - New York
“Strategic relationship marketing” Subjects and Themes:
- Subjects: ➤ Customer relations - Relationship marketing - Strategic planning - Customer services - Marketing - Business & Economics - Business / Economics / Finance - Business/Economics - Marketing - General - Entrepreneurship - Advertising & Promotion - Customer Service - Business & Economics / Customer Service - Business & Economics / Management - Business & Economics : Advertising & Promotion - Business & Economics : Entrepreneurship - Relationship Economics - Relationship Strategies
Edition Identifiers:
- The Open Library ID: OL20644994M - OL37085480M - OL9306373M
- Online Computer Library Center (OCLC) ID: 49383830
- Library of Congress Control Number (LCCN): 2002021148
- All ISBNs: 9783540431619 - 3540248137 - 3540431616 - 9783540248132
Access and General Info:
- First Year Published: 2002
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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14Customer service
By Marion Thomas, Marian Thomas and Inc. National Press Publications
“Customer service” Metadata:
- Title: Customer service
- Authors: ➤ Marion ThomasMarian ThomasInc. National Press Publications
- Language: English
- Number of Pages: Median: 74
- Publisher: ➤ National Press Publications - National press Publications
- Publish Date: 1989 - 1991
- Publish Location: Rockhurst College
“Customer service” Subjects and Themes:
- Subjects: Customer Service - Business / Economics / Finance - Business/Economics - Customer services
Edition Identifiers:
- The Open Library ID: OL8605686M - OL21933758M
- All ISBNs: 9781558520295 - 1558520295
Access and General Info:
- First Year Published: 1989
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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15Successful service operations management
By Richard Metters, Richard D. Metters, Kathryn H. King-Metters and Madeleine Pullman
“Successful service operations management” Metadata:
- Title: ➤ Successful service operations management
- Authors: Richard MettersRichard D. MettersKathryn H. King-MettersMadeleine Pullman
- Language: English
- Number of Pages: Median: 400
- Publisher: ➤ South-Western College Pub - Cengage Learning - South-Western
- Publish Date: 2002 - 2003 - 2012
- Publish Location: Mason, Ohio
“Successful service operations management” Subjects and Themes:
- Subjects: ➤ Customer services - Management - Case studies - Operational research - Production & quality control management - Business & Economics - Business / Economics / Finance - Business/Economics - Customer Service - Business & Economics / Production & Operations Management - General - Dienstensector - Strategie - Customer services--management - Customer services--management--case studies - Hf5415.5 .m48 2003 - 658.8/12
Edition Identifiers:
- The Open Library ID: OL10484192M - OL38576244M - OL22078029M
- Online Computer Library Center (OCLC) ID: 49903133 - 910832982
- Library of Congress Control Number (LCCN): 2002073424
- All ISBNs: 0324135564 - 9780324135565 - 813151773X - 9788131517734
Access and General Info:
- First Year Published: 2002
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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16Total quality management (TQM)
By Peter J. Capezio
“Total quality management (TQM)” Metadata:
- Title: Total quality management (TQM)
- Author: Peter J. Capezio
- Language: English
- Number of Pages: Median: 290
- Publisher: National Press Publications
- Publish Date: 1992
- Publish Location: Shawnee Mission, Kan
“Total quality management (TQM)” Subjects and Themes:
- Subjects: Customer service - Total quality management
Edition Identifiers:
- The Open Library ID: OL22715315M
- Online Computer Library Center (OCLC) ID: 28327835
- All ISBNs: 1558520929 - 9781558520929
Access and General Info:
- First Year Published: 1992
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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17Citizen Marketers
By Ben McConnell and Jackie Huba
“Citizen Marketers” Metadata:
- Title: Citizen Marketers
- Authors: Ben McConnellJackie Huba
- Language: English
- Number of Pages: Median: 230
- Publisher: ➤ Lewis Lane Press - Kaplan Business
- Publish Date: 2006 - 2012
“Citizen Marketers” Subjects and Themes:
- Subjects: ➤ Sales & marketing - Marketing - Business & Economics - Business / Economics / Finance - Business/Economics - Customer Service - Marketing - Direct - Business & Economics / Marketing / Direct - Marketing - General - Customer relations - Economic aspects - Social media - Internet - Social aspects - Interactive marketing
Edition Identifiers:
- The Open Library ID: OL50501444M - OL8483919M
- Library of Congress Control Number (LCCN): 2006030817
- All ISBNs: 0988195410 - 1419596063 - 9780988195417 - 9781419596063
Access and General Info:
- First Year Published: 2006
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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18How to win customers and keep them for life
By Michael LeBoeuf
“How to win customers and keep them for life” Metadata:
- Title: ➤ How to win customers and keep them for life
- Author: Michael LeBoeuf
- Languages: English - chi
- Number of Pages: Median: 206
- Publisher: ➤ Piatkus - Berkley Books - Zong jing xiao Lian jing chu ban shi ye gong si - Zhongguo sheng chan li zhong xin - Putnam's Sons
- Publish Date: 1987 - 1991 - 2000
- Publish Location: New York - Taibei Shi
“How to win customers and keep them for life” Subjects and Themes:
- Subjects: Customer service - Customer relations - Customer services - Selling - Consumer satisfaction
Edition Identifiers:
- The Open Library ID: OL2385008M - OL20285875M - OL14648198M - OL6898043M - OL17211517M
- Library of Congress Control Number (LCCN): 87013892 - 00701532
- All ISBNs: ➤ 9780425114681 - 9780399133015 - 9579344108 - 0425114686 - 0749910275 - 0425175014 - 9780749910273 - 0399133011 - 9789579344104 - 9780425175019
Access and General Info:
- First Year Published: 1987
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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19Delivering quality service
By Valarie A. Zeithaml
“Delivering quality service” Metadata:
- Title: Delivering quality service
- Author: Valarie A. Zeithaml
- Language: English
- Number of Pages: Median: 226
- Publisher: ➤ Simon & Schuster, Limited - Collier Macmillan - Free Press
- Publish Date: 1990 - 2009 - 2010
- Publish Location: ➤ New York : London - London - New York
“Delivering quality service” Subjects and Themes:
- Subjects: Quality control - Customer services - Service industries - Mathematical models - Customer service
Edition Identifiers:
- The Open Library ID: OL34451314M - OL34428724M - OL21393179M - OL2201894M
- Online Computer Library Center (OCLC) ID: 20357056
- Library of Congress Control Number (LCCN): 89023592
- All ISBNs: ➤ 1439167281 - 0029357012 - 9781439137475 - 9780029357019 - 9781439167281 - 1439137471
Access and General Info:
- First Year Published: 1990
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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20Service management and marketing
By Christian Grönroos
“Service management and marketing” Metadata:
- Title: ➤ Service management and marketing
- Author: Christian Grönroos
- Language: English
- Number of Pages: Median: 404
- Publisher: ➤ J. Wiley & Sons - Wiley & Sons, Incorporated, John - Wiley - Lexington Books
- Publish Date: ➤ 1990 - 1991 - 2000 - 2007 - 2011 - 2012 - 2013 - 2014 - 2015 - 2016
- Publish Location: ➤ Chichester, West Sussex, England - New York - Lexington, Mass - Hoboken, NJ - Chichester
“Service management and marketing” Subjects and Themes:
- Subjects: ➤ Customer services - Service industries - Marketing - Management & management techniques - Business & Economics - Business / Economics / Finance - Business/Economics - Marketing - General - Sales & Selling - Management - Business & Economics / Sales & Selling - Sales & Selling - General - Dienstensector - Dienstleistungsbetrieb - Dienstleistung - Dienstleistungssektor - Klantgerichtheid - Service à la clientèle - Management - Customer service - Services - Marketingmanagement - Service industries, management - Marketing, management - Customer relations - General - Business & economics -> marketing -> principles of marketing
Edition Identifiers:
- The Open Library ID: ➤ OL39932508M - OL39879808M - OL35440554M - OL33963841M - OL33963776M - OL33963398M - OL33963250M - OL33963229M - OL33962601M - OL33960997M - OL33959665M - OL33903931M - OL33460600M - OL9582976M - OL2207016M - OL17000238M - OL17950966M
- Online Computer Library Center (OCLC) ID: 20593146 - 43936852
- Library of Congress Control Number (LCCN): 2006030743 - 89029201 - 00032093
- All ISBNs: ➤ 0470028629 - 9781118529171 - 0470727489 - 9780470727584 - 111909285X - 0470727586 - 1118529170 - 0669200352 - 9781118529164 - 9781119092841 - 1118529162 - 9780470727485 - 9755394478 - 9780471720348 - 1119092841 - 9781118392461 - 1119159865 - 9780669200355 - 9781119159865 - 9780470028629 - 9781118362730 - 0470727659 - 9780470727508 - 9789755394473 - 0470727640 - 0471720348 - 9780470727652 - 1118392469 - 111836273X - 9781119092858 - 0470727500 - 9780470727645
First Setence:
"The Western world has experienced a post-industrial service economy for over two decades."
Access and General Info:
- First Year Published: 1990
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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21Customers for life
By Carl Sewell
“Customers for life” Metadata:
- Title: Customers for life
- Author: Carl Sewell
- Languages: ➤ Spanish; Castilian - español, castellano - English
- Number of Pages: Median: 175
- Publisher: ➤ Pocket - Pocket Books - McGraw-Hill - Doubleday Business - CreateSpace Independent Publishing Platform - Doubleday - Broadway Books
- Publish Date: ➤ 1990 - 1991 - 1994 - 1998 - 2009 - 2017
- Publish Location: ➤ New York, NY - Mexico - New York
“Customers for life” Subjects and Themes:
- Subjects: ➤ Automobile dealers - Automobile industry and trade - Business - Customer service - Customer services - Nonfiction - Spanish language books - Public Relations - Customer relations - Automobile industry - Automobile industry and trade, united states - Consumer Behavior - Community Participation - Automobiles
- Places: United States
Edition Identifiers:
- The Open Library ID: ➤ OL55582984M - OL7644706M - OL24292357M - OL14417468M - OL1851828M - OL15310177M - OL22624046M - OL7664131M
- Online Computer Library Center (OCLC) ID: 495466781 - 21523571 - 30405120
- Library of Congress Control Number (LCCN): 91026221 - 90003406
- All ISBNs: ➤ 9780671021016 - 9780671747954 - 9780307567314 - 067102101X - 9780385415033 - 9781548879426 - 0671747959 - 1548879428 - 0385415036 - 0307567311
First Setence:
"We don't assume anything."
Access and General Info:
- First Year Published: 1990
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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22Experiential Marketing
By Wided Batat
“Experiential Marketing” Metadata:
- Title: Experiential Marketing
- Author: Wided Batat
- Language: English
- Number of Pages: Median: 302
- Publisher: ➤ Routledge - Taylor & Francis Group
- Publish Date: 2019 - 2020
“Experiential Marketing” Subjects and Themes:
- Subjects: ➤ Marketing - Consumer behavior - Customer relations - Branding (Marketing) - Target marketing - Relationship marketing - Stratégie de marque - Cibles (Marketing) - Marketing relationnel - Branding - BUSINESS & ECONOMICS / Marketing / General - BUSINESS & ECONOMICS / Customer Service - BUSINESS & ECONOMICS / Consumer Behavior - Consommateurs - Comportement - BUSINESS & ECONOMICS - Industrial Management - Management - Management Science - Organizational Behavior - General - Customer Service
Edition Identifiers:
- The Open Library ID: ➤ OL34682692M - OL40073904M - OL35863793M - OL36732055M - OL40065579M - OL35851476M - OL36729869M - OL27759711M - OL40097414M - OL35851474M - OL34682655M
- Online Computer Library Center (OCLC) ID: 1041569533 - 1202889765
- Library of Congress Control Number (LCCN): 2018028987
- All ISBNs: ➤ 1138293156 - 0367900912 - 1351867369 - 9780367900915 - 1315232200 - 9781351867351 - 9781000297935 - 9781000297973 - 1003022561 - 9781315232201 - 1000297977 - 1351867350 - 9781003022565 - 9781000297959 - 1000297950 - 0367900920 - 9780367900922 - 1000297934 - 9781138293151 - 1351867342 - 9781351867344 - 9781351867368
Access and General Info:
- First Year Published: 2019
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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23Be our guest
By Disney Institute, The Disney Institute and Michael D. Eisner
“Be our guest” Metadata:
- Title: Be our guest
- Authors: Disney InstituteThe Disney InstituteMichael D. Eisner
- Language: English
- Number of Pages: Median: 206
- Publisher: Disney Editions - Tantor Audio
- Publish Date: 2001 - 2015
- Publish Location: New York
“Be our guest” Subjects and Themes:
- Subjects: ➤ Customer services - Disney Institute - Amusement parks - Florida - Business/Economics - Business & Economics - Business / Economics / Finance - Walt Disney World (Fla.) - Orlando - Corporate & Business History - General - Customer Service - Business & Economics / Customer Service - Juvenile Fiction / Movie or Television Tie-In - Walt disney world (fla.)
- Places: Florida - Orlando - Walt Disney World (Fla.)
Edition Identifiers:
- The Open Library ID: OL32238198M - OL21095419M - OL8142790M
- Online Computer Library Center (OCLC) ID: 45129265
- Library of Congress Control Number (LCCN): 00047492
- All ISBNs: 0786853077 - 1494562332 - 9780786853076 - 9781494562335
Access and General Info:
- First Year Published: 2001
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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24Service quality
By Roland T. Rust and Richard L. Oliver
“Service quality” Metadata:
- Title: Service quality
- Authors: Roland T. RustRichard L. Oliver
- Language: English
- Number of Pages: Median: 292
- Publisher: ➤ Sage Publications, Inc - Sage Publications - SAGE Publications, Incorporated
- Publish Date: 1993 - 1994 - 2012
- Publish Location: Thousand Oaks, Calif
“Service quality” Subjects and Themes:
- Subjects: Customer services - Quality control - Consumer satisfaction - Customer service
Edition Identifiers:
- The Open Library ID: ➤ OL7908498M - OL7908499M - OL38260696M - OL21557083M - OL1421074M - OL39931992M
- Online Computer Library Center (OCLC) ID: 28665527
- Library of Congress Control Number (LCCN): 93031228
- All ISBNs: ➤ 0803949197 - 9780803949195 - 9781322418612 - 1452262489 - 0803949200 - 1322418616 - 9780803949201 - 9781452262482
First Setence:
"One of us (Rust) recently gave a lecture to an alumni gathering at Vanderbilt on the topic of Total Quality Management (TOM) and how it was being misapplied (see Kordupleski, Rust, & Zahorik, 1992)."
Access and General Info:
- First Year Published: 1993
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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25Servqual
By A. Parasuraman
“Servqual” Metadata:
- Title: Servqual
- Author: A. Parasuraman
- Language: English
- Number of Pages: Median: 39
- Publisher: ➤ New York University Press - Marketing Science Institute
- Publish Date: 1986 - 1988
- Publish Location: Cambridge, Mass - New York
“Servqual” Subjects and Themes:
- Subjects: Customer service
Edition Identifiers:
- The Open Library ID: OL14800924M - OL13864225M
Access and General Info:
- First Year Published: 1986
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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26The consumer-- or else!
By Camille Passler Schuster, Camille P. Schuster and Donald F. Dufek
“The consumer-- or else!” Metadata:
- Title: The consumer-- or else!
- Authors: Camille Passler SchusterCamille P. SchusterDonald F. Dufek
- Language: English
- Number of Pages: Median: 196
- Publisher: ➤ International Business Press - Taylor & Francis Group - Routledge
- Publish Date: 2003 - 2004 - 2011
- Publish Location: New York
“The consumer-- or else!” Subjects and Themes:
- Subjects: ➤ Consumption (Economics) - Customer relations - Customer Relations - BUSINESS & ECONOMICS - Business & Management - Customer Service - Business/Economics - Business / Economics / Finance - Consumer Behavior - General - Business planning - Consumer behavior - Economic history
Edition Identifiers:
- The Open Library ID: ➤ OL33755252M - OL33602118M - OL33723522M - OL33566104M - OL46086306M - OL33416428M - OL17132394M - OL33659839M - OL46017121M - OL9425100M
- Online Computer Library Center (OCLC) ID: 52348999 - 67290469
- Library of Congress Control Number (LCCN): 2003012040
- All ISBNs: ➤ 9780789015693 - 9780203862506 - 0203862503 - 9781135185794 - 0789015684 - 1282639862 - 1135185808 - 9780789015686 - 1135185794 - 9781135185749 - 9781135185800 - 9781282639867 - 1135185743 - 9781135185756 - 9781135185770 - 9780789033079 - 0789015692 - 1135185778 - 0789033070 - 1135185751
First Setence:
""Revolution, says Webster's, is 'a sudden, radical or complete change ... a basic reorientation.'"
Access and General Info:
- First Year Published: 2003
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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27Designing and delivering superior customer value
By Art Weinstein and William C. Johnson
“Designing and delivering superior customer value” Metadata:
- Title: ➤ Designing and delivering superior customer value
- Authors: Art WeinsteinWilliam C. Johnson
- Language: English
- Number of Pages: Median: 388
- Publisher: ➤ Taylor & Francis Group - St. Lucie Press - CRC Press
- Publish Date: 1999 - 2019 - 2020
- Publish Location: Boca Raton, Fla
“Designing and delivering superior customer value” Subjects and Themes:
- Subjects: ➤ Customer services - Management - Consumer satisfaction - Sales & marketing management - Customer Service - Business & Economics - Business / Economics / Finance - Business/Economics - Entrepreneurship - Human Resources & Personnel Management - Consumer Behavior - Service à la clientèle - Gestion - Consommateurs - Satisfaction - BUSINESS & ECONOMICS - Sales & Selling - Customer services--management - Hf5415.5 .w442 1999 - 658.8/12
Edition Identifiers:
- The Open Library ID: ➤ OL29540042M - OL29515377M - OL12231346M - OL29539957M - OL34689299M - OL29515369M - OL18092186M - OL34657883M
- Online Computer Library Center (OCLC) ID: 41224076 - 1146553797
- Library of Congress Control Number (LCCN): 99029151
- All ISBNs: ➤ 9781000085440 - 1574442406 - 0429277970 - 9781000083453 - 0367230186 - 1000085449 - 0367230194 - 9781000086942 - 9780367230197 - 9781574442403 - 1000086941 - 9780367230180 - 9780429277979 - 1000083454
Access and General Info:
- First Year Published: 1999
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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28Service quality
By Benjamin Schneider and Susan S. (Schoenberger) White
“Service quality” Metadata:
- Title: Service quality
- Authors: Benjamin SchneiderSusan S. (Schoenberger) White
- Language: English
- Number of Pages: Median: 193
- Publisher: ➤ Sage Publications - Sage Publications, Inc
- Publish Date: 2003 - 2004
- Publish Location: Thousand Oaks, Calif
“Service quality” Subjects and Themes:
- Subjects: ➤ Research - Customer services - Quality control - Management - Consumer satisfaction - Business & Management - Business/Economics - Business & Economics - Business / Economics / Finance - Marketing - General - Decision Making & Problem Solving - Customer Service - Business & Economics / Marketing / General
Edition Identifiers:
- The Open Library ID: OL9317681M - OL17130591M
- Online Computer Library Center (OCLC) ID: 52495539
- Library of Congress Control Number (LCCN): 2003014201
- All ISBNs: 9780761921462 - 076192146X - 0761921478 - 9780761921479
Access and General Info:
- First Year Published: 2003
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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29Relationship marketing
By Manfred Bruhn
“Relationship marketing” Metadata:
- Title: Relationship marketing
- Author: Manfred Bruhn
- Language: English
- Number of Pages: Median: 301
- Publisher: ➤ Pearson Education - FT/Prentice Hall
- Publish Date: 2002 - 2003
- Publish Location: Harlow - New York
“Relationship marketing” Subjects and Themes:
- Subjects: Management - Customer relations - Customer relations, management - Business & economics - Customer service
Edition Identifiers:
- The Open Library ID: OL22115269M - OL3562408M
- Library of Congress Control Number (LCCN): 2002029302
- All ISBNs: 9780273676010 - 0273676016
Access and General Info:
- First Year Published: 2002
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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30Making meaning
By Stephen Diller, Steve Diller, Nathan Shedroff and Darrel Rhea
“Making meaning” Metadata:
- Title: Making meaning
- Authors: Stephen DillerSteve DillerNathan ShedroffDarrel Rhea
- Language: English
- Number of Pages: Median: 146
- Publisher: ➤ Pearson Education, Limited - New Riders - New Riders Press
- Publish Date: 2005 - 2006 - 2007 - 2008
- Publish Location: ➤ Upper Saddle River - Berkeley, Calif
“Making meaning” Subjects and Themes:
- Subjects: ➤ Computer Technology - Consumer goods - Consumer satisfaction - Marketing - Nonfiction - Psychological aspects - Purchasing - Relationship marketing - Service industries - Strategic planning - Customer services - Business & Economics - Business / Economics / Finance - Business/Economics - Marketing - General - Business & Economics / Marketing / General - Customer Service - Nanotechnology - Success in business
Edition Identifiers:
- The Open Library ID: ➤ OL22485750M - OL9719816M - OL18896260M - OL10461262M - OL35570094M - OL24263584M - OL18534768M
- Online Computer Library Center (OCLC) ID: 63185971
- Library of Congress Control Number (LCCN): 2008270656
- All ISBNs: ➤ 9780321374097 - 9780321552341 - 0321374096 - 9780132704922 - 9780321445117 - 0321445112 - 0321552342 - 0321497767 - 0132704927 - 9780321497765
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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31Protecting main street
By Paul C. Lubin
“Protecting main street” Metadata:
- Title: Protecting main street
- Author: Paul C. Lubin
- Language: English
- Number of Pages: Median: 128
- Publisher: ➤ Taylor & Francis Group - Routledge
- Publish Date: 2010 - 2011 - 2015
- Publish Location: New York
“Protecting main street” Subjects and Themes:
- Subjects: ➤ Financial institutions - Customer service - Consumer credit - Mortgage loans - Bank loans - Customer services - Loans - Crédit à la consommation - Prêts hypothécaires - Prêts bancaires - Institutions financières - Service à la clientèle - BUSINESS & ECONOMICS - Banks & Banking
- Places: United States
Edition Identifiers:
- The Open Library ID: ➤ OL35541443M - OL28811360M - OL24468186M - OL35522896M - OL46028188M - OL38781537M - OL33659890M - OL33590268M
- Online Computer Library Center (OCLC) ID: 671640311 - 526106434
- Library of Congress Control Number (LCCN): 2010013767
- All ISBNs: ➤ 113690252X - 1136902554 - 9781136902550 - 0203841980 - 9781138864160 - 9781136902543 - 9781282780941 - 1282780948 - 113690249X - 0415996015 - 1138864161 - 1136902546 - 9781136902529 - 9781136902499 - 9781136902505 - 1136902503 - 9780415996013 - 9780203841983
Access and General Info:
- First Year Published: 2010
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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32Building great customer experiences
By Colin Shaw
“Building great customer experiences” Metadata:
- Title: ➤ Building great customer experiences
- Author: Colin Shaw
- Language: English
- Number of Pages: Median: 240
- Publisher: ➤ Palgrave Macmillan Limited - Palgrave Macmillan
- Publish Date: 2002
“Building great customer experiences” Subjects and Themes:
- Subjects: ➤ Customer services - Consumer satisfaction - Experience - Customer relations - Business strategy - Business/Economics - Business & Economics - Business / Economics / Finance - Human Resources & Personnel Management - Customer Service - Business & Economics / Human Resources & Personnel Management
Edition Identifiers:
- The Open Library ID: OL39574832M - OL9360842M - OL39519805M - OL37099345M
- Online Computer Library Center (OCLC) ID: 49805900
- Library of Congress Control Number (LCCN): 2002071471
- All ISBNs: ➤ 0333990137 - 9781280632402 - 9780230578265 - 0230578268 - 1280632402 - 9780333990131 - 0230554717 - 9780230554719
First Setence:
"Why do Dell Computers have signs around their Round Rock offices near Austin, Texas stating 'Customer Experience - Own It'?"
Access and General Info:
- First Year Published: 2002
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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33A complaint is a gift
By Janelle Barlow
“A complaint is a gift” Metadata:
- Title: A complaint is a gift
- Author: Janelle Barlow
- Language: English
- Number of Pages: Median: 421
- Publisher: ➤ ReadHowYouWant - Berrett-Koehler Publishers, Incorporated - ReadHowYouWant.com, Limited - Berrett-Koehler Publishers
- Publish Date: 1996 - 2008 - 2009
- Publish Location: San Francisco
“A complaint is a gift” Subjects and Themes:
- Subjects: Customer service - Consumer complaints
Edition Identifiers:
- The Open Library ID: OL44138489M - OL32310758M - OL22329983M - OL35488860M - OL38019439M
- All ISBNs: ➤ 9781442965010 - 0369307569 - 9780369307569 - 1442965010 - 9781583762998 - 158376299X - 9781881052814 - 9781609944438 - 1609944437 - 1881052818
Access and General Info:
- First Year Published: 1996
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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34Creating customer value through strategic marketing planning
By E. J. Nijssen, Edwin J. Nijssen and Ruud T. Frambach
“Creating customer value through strategic marketing planning” Metadata:
- Title: ➤ Creating customer value through strategic marketing planning
- Authors: E. J. NijssenEdwin J. NijssenRuud T. Frambach
- Language: English
- Number of Pages: Median: 152
- Publisher: ➤ Kluwer Academic Publishers - Springer - Springer London, Limited
- Publish Date: 2000 - 2001 - 2010 - 2013
- Publish Location: Boston
“Creating customer value through strategic marketing planning” Subjects and Themes:
- Subjects: ➤ Decision making - Management - Marketing - Sales & marketing management - Business / Economics / Finance - Business & Economics - Business/Economics - Marketing - General - Advertising & Promotion - Customer Service - Business & Economics / Customer Service - Business & Economics / Marketing / General - Business & Economics-Advertising & Promotion - Business & Economics-Marketing - General - Marketing, management
Edition Identifiers:
- The Open Library ID: OL7809579M - OL34371128M - OL17014039M - OL36214676M
- Online Computer Library Center (OCLC) ID: 45247318
- Library of Congress Control Number (LCCN): 00052101
- All ISBNs: ➤ 9781475732771 - 9781441948700 - 1441948708 - 9780792372721 - 0792372727 - 1475732775
Access and General Info:
- First Year Published: 2000
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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35Communicating Construction
By Liz Male, Penny Norton and Alastair McCapra
“Communicating Construction” Metadata:
- Title: Communicating Construction
- Authors: Liz MalePenny NortonAlastair McCapra
- Language: English
- Publisher: ➤ CRC Press LLC - Taylor & Francis Group
- Publish Date: 2021
“Communicating Construction” Subjects and Themes:
- Subjects: ➤ Building - Construction industry - Communication systems - Public relations - ARCHITECTURE - Professional Practice - BUSINESS & ECONOMICS - Business Communication - General - Customer Service
Edition Identifiers:
- The Open Library ID: ➤ OL39264513M - OL37982784M - OL34688162M - OL34688192M - OL37981942M - OL39264512M
- Online Computer Library Center (OCLC) ID: 1192305293
- Library of Congress Control Number (LCCN): 2020039441
- All ISBNs: ➤ 1000342689 - 9780367373801 - 0367373815 - 0429353413 - 9781000342666 - 1000342700 - 9781000342680 - 1000342662 - 9780367373818 - 9781000342703 - 0367373807 - 9780429353413
Access and General Info:
- First Year Published: 2021
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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36At your service
By Culinary Institute of America, Culinary Institute of America. and John W. Fischer
“At your service” Metadata:
- Title: At your service
- Authors: Culinary Institute of AmericaCulinary Institute of America.John W. Fischer
- Language: English
- Number of Pages: Median: 224
- Publisher: Wiley - J. Wiley
- Publish Date: 2005
- Publish Location: Hoboken, N.J
“At your service” Subjects and Themes:
- Subjects: ➤ Food service - Food & Drink / Cookery - Restaurant & pub guides - Business / Economics / Finance - Cooking - Customer Service - Industries - Hospitality, Travel & Tourism - Methods - Professional - Cooking / Professional - Dining rooms
Edition Identifiers:
- The Open Library ID: OL8050911M - OL3300866M
- Online Computer Library Center (OCLC) ID: 57342150
- Library of Congress Control Number (LCCN): 2004030255
- All ISBNs: 9780764557477 - 0764557475
First Setence:
"The dinner guests had thoroughly enjoyed the food and wine and were pleased by the service, but they'd already missed the next-to-last train from Poughkeepsie to Manhattan, and the departure time of the last train was drawing close."
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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37The behavioral advantage
By Terry R. Bacon and David G. Pugh
“The behavioral advantage” Metadata:
- Title: The behavioral advantage
- Authors: Terry R. BaconDavid G. Pugh
- Language: English
- Number of Pages: Median: 320
- Publisher: ➤ AMACOM/American Management Association - AMACOM
- Publish Date: 2004
- Publish Location: New York
“The behavioral advantage” Subjects and Themes:
- Subjects: ➤ Customer relations - Industrial management - Organizational behavior - Organizational effectiveness - Psychological aspects - Psychological aspects of Selling - Selling - Strategic planning - Organizational theory & behaviour - Business/Economics - Business & Economics - Business / Economics / Finance - Management Science - Customer Service - Total Quality Management
Edition Identifiers:
- The Open Library ID: OL22584806M - OL29607741M - OL8043293M - OL33978856M
- Online Computer Library Center (OCLC) ID: 53369537
- Library of Congress Control Number (LCCN): 2003024328
- All ISBNs: ➤ 9780814416709 - 0814413137 - 0814416705 - 9780814413135 - 9780814472255 - 0814472257
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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38Tuned in
By Craig Stull
“Tuned in” Metadata:
- Title: Tuned in
- Author: Craig Stull
- Language: English
- Number of Pages: Median: 224
- Publisher: ➤ J. Wiley & Sons - Wiley - John Wiley & Sons, Ltd. - Wiley & Sons, Incorporated, John - Wiley & Sons, Limited, John
- Publish Date: 2008 - 2010 - 2011
- Publish Location: New York - Hoboken, N.J
“Tuned in” Subjects and Themes:
- Subjects: ➤ Creative ability in business - Success in business - Business - Nonfiction - Customer service - Sales
Edition Identifiers:
- The Open Library ID: ➤ OL39900150M - OL39885826M - OL29073229M - OL28999338M - OL24273997M - OL18008647M
- Online Computer Library Center (OCLC) ID: 185123415
- Library of Congress Control Number (LCCN): 2007051634
- All ISBNs: ➤ 047026036X - 9780470260364 - 0470378115 - 1281751898 - 9781281751898 - 1118258029 - 0470377771 - 9780470377772 - 9780470428566 - 9781118258026 - 9780470378113 - 0470428562
Access and General Info:
- First Year Published: 2008
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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39Delighting customers
By Peter Donovan, P. Donovan and T. Samler
“Delighting customers” Metadata:
- Title: Delighting customers
- Authors: Peter DonovanP. DonovanT. Samler
- Language: English
- Number of Pages: Median: 264
- Publisher: ➤ Springer - Springer London, Limited - Island Press - Chapman & Hall
- Publish Date: 1994 - 2012
- Publish Location: London - New York
“Delighting customers” Subjects and Themes:
- Subjects: ➤ Consumer satisfaction - Customer relations - Customer services - Organizational change - Production & quality control management - Customer Service - Organization Development - Business & Economics - Business / Economics / Finance - Business/Economics - Marketing - General - Business & Economics / Management Science - Management Science - Quality control
Edition Identifiers:
- The Open Library ID: OL28033524M - OL9591787M - OL50686272M - OL37241397M - OL16832693M
- All ISBNs: ➤ 9780412610103 - 940111207X - 9401112061 - 9789401112079 - 0412610108 - 9401045283 - 9789401045285 - 9789401112062
First Setence:
"Business leaders today are faced with the relentless pressures of increasing competition, technology, new product innovation and financial performance."
Access and General Info:
- First Year Published: 1994
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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40Know your customer
By Robert B. Woodruff
“Know your customer” Metadata:
- Title: Know your customer
- Author: Robert B. Woodruff
- Languages: chi - English
- Number of Pages: Median: 338
- Publisher: ➤ Ji xie gong ye chu ban she - Blackwell Business
- Publish Date: 1996 - 2004
- Publish Location: ➤ Cambridge, Mass., USA - Cambridge, Mass - Beijing Shi - Oxford
“Know your customer” Subjects and Themes:
- Subjects: ➤ Quality of products - Management - Consumer satisfaction - Consumers' preferences - Marketing - Customer services - Marketing & sales management - Consumer behavior - Customer service - Product quality control - Consumer guides
Edition Identifiers:
- The Open Library ID: OL22994186M - OL22312883M - OL808684M
- Online Computer Library Center (OCLC) ID: 55121792
- Library of Congress Control Number (LCCN): 95045437
- All ISBNs: 7111132130 - 1557865531 - 9787111132134 - 9781557865533
Access and General Info:
- First Year Published: 1996
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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41Customer Copernicus
By Charlie Dawson and Sean Meehan
“Customer Copernicus” Metadata:
- Title: Customer Copernicus
- Authors: Charlie DawsonSean Meehan
- Language: English
- Publisher: Taylor & Francis Group
- Publish Date: 2021
“Customer Copernicus” Subjects and Themes:
- Subjects: ➤ Commerce - Customer relations - Corporate culture - Culture d'entreprise - BUSINESS & ECONOMICS - Marketing - General - Strategic Planning - Customer Service
Edition Identifiers:
- The Open Library ID: OL34699111M - OL36258637M - OL34699130M - OL34765852M - OL34765911M
- Online Computer Library Center (OCLC) ID: 1226074485
- Library of Congress Control Number (LCCN): 2020050955
- All ISBNs: ➤ 0367564637 - 1003097871 - 9780367564636 - 9780367539191 - 1000364984 - 9781003097877 - 9781000365030 - 0367539195 - 9781000364989 - 1000365034
Access and General Info:
- First Year Published: 2021
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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42The social media strategist
By Christopher Barger
“The social media strategist” Metadata:
- Title: The social media strategist
- Author: Christopher Barger
- Language: English
- Number of Pages: Median: 304
- Publisher: ➤ McGraw-Hill - McGraw-Hill Companies, The
- Publish Date: 2012
- Publish Location: New York
“The social media strategist” Subjects and Themes:
- Subjects: ➤ Public relations - Social media - Economic aspects - Online social networks - Customer service - Customer services
Edition Identifiers:
- The Open Library ID: OL34001331M - OL25054204M
- Online Computer Library Center (OCLC) ID: 721903694
- Library of Congress Control Number (LCCN): 2011037912
- All ISBNs: 0071768556 - 0071768254 - 9780071768559 - 9780071768252
Access and General Info:
- First Year Published: 2012
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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43Delivering Fantastic Customer Experience
By Daniel Lafrenière
“Delivering Fantastic Customer Experience” Metadata:
- Title: ➤ Delivering Fantastic Customer Experience
- Author: Daniel Lafrenière
- Language: English
- Publisher: ➤ Taylor & Francis Group - Productivity Press
- Publish Date: 2019
“Delivering Fantastic Customer Experience” Subjects and Themes:
- Subjects: ➤ Consumer satisfaction - Customer relations - Customer loyalty - Consommateurs - Satisfaction - Fidélité - BUSINESS & ECONOMICS - Customer Service - Consumer Behavior - Quality Control
Edition Identifiers:
- The Open Library ID: OL34735628M - OL34667779M - OL34740344M - OL34667777M
- Online Computer Library Center (OCLC) ID: 1127839805
- All ISBNs: ➤ 1000708020 - 1000707725 - 0367347989 - 0367346036 - 9781000708028 - 9780367347987 - 9781000707724 - 9780367346034
Access and General Info:
- First Year Published: 2019
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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44Introduction to Corporate Communication
By Charu Lata Singh and Mona Gupta
“Introduction to Corporate Communication” Metadata:
- Title: ➤ Introduction to Corporate Communication
- Authors: Charu Lata SinghMona Gupta
- Language: English
- Number of Pages: Median: 220
- Publisher: ➤ Taylor & Francis Group - RoutledgeFalmer
- Publish Date: 2021 - 2023
“Introduction to Corporate Communication” Subjects and Themes:
- Subjects: ➤ Business communication - Communication dans l'entreprise - BUSINESS & ECONOMICS - Business Communication - General - Customer Service - Consumer Behavior
Edition Identifiers:
- The Open Library ID: OL36266045M - OL33957728M - OL33957727M - OL33957690M - OL49705618M
- Online Computer Library Center (OCLC) ID: 1273727444
- All ISBNs: ➤ 9781003048596 - 1000516601 - 9781000516609 - 9781032149264 - 1003048595 - 9781000516555 - 1000516555 - 0367500361 - 1032149264 - 9780367500368
Access and General Info:
- First Year Published: 2021
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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45Service leadership
By Svafa Grönfeldt, Svafa Grönfeldt and Judith B. (Banks) Strother
“Service leadership” Metadata:
- Title: Service leadership
- Authors: Svafa GrönfeldtSvafa GrönfeldtJudith B. (Banks) Strother
- Language: English
- Number of Pages: Median: 336
- Publisher: ➤ SAGE Publications - Sage Publications, Inc
- Publish Date: 2005 - 2006
- Publish Location: Thousand Oaks
“Service leadership” Subjects and Themes:
- Subjects: ➤ Customer services - Management - Leadership - Business/Economics - Business & Economics - Business / Economics / Finance - Customer Service - Marketing - General - Business & Economics / Marketing / General - Customer relations - Service à la clientèle - Gestion - BUSINESS & ECONOMICS - Customer Relations - Administração de serviços - Prestação de serviços - Marketing research - Consumers - Strategic planning - Administracao de servicos - Prestacao de servicos
Edition Identifiers:
- The Open Library ID: OL8433319M - OL8433318M - OL51655912M - OL3403230M
- Online Computer Library Center (OCLC) ID: 61027296
- Library of Congress Control Number (LCCN): 2005018321
- All ISBNs: ➤ 1412913756 - 9781412913744 - 1452231060 - 9781412913751 - 1412913748 - 9781452231068
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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46Driving customer equity
By Roland T. Rust, Roland Rust, Valarie Zeithaml and Katherine Lemon
“Driving customer equity” Metadata:
- Title: Driving customer equity
- Authors: Roland T. RustRoland RustValarie ZeithamlKatherine Lemon
- Language: English
- Number of Pages: Median: 292
- Publisher: ➤ Free Press - Marketing Science Institute - Simon & Schuster, Limited
- Publish Date: 2000 - 2001
- Publish Location: New York - Cambridge, Mass
“Driving customer equity” Subjects and Themes:
- Subjects: ➤ Marketing - Strategic planning - Customer relations - Customer services - Management & management techniques - Marketing - General - Customer Service - Business & Economics - Business / Economics / Finance - Business/Economics - Entrepreneurship - BUS - BUS018000 - Consumer Behavior - General - Business & Economics / General - Business & Economics / Marketing / General - Business & Economics-Consumer Behavior - General - Business & Economics-Entrepreneurship - Product management
Edition Identifiers:
- The Open Library ID: OL49876676M - OL36184046M - OL7722639M - OL20765070M
- Online Computer Library Center (OCLC) ID: 44161237 - 48547156
- Library of Congress Control Number (LCCN): 00026485
- All ISBNs: 0743205901 - 9780743205900 - 9780684864662 - 0684864665
First Setence:
"Our Argentinian friend Marcos was involved with launching a popular American consumer products brand in Argentina."
Access and General Info:
- First Year Published: 2000
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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47Customer service
By Malcolm Peel
“Customer service” Metadata:
- Title: Customer service
- Author: Malcolm Peel
- Language: English
- Number of Pages: Median: 198
- Publisher: Kogan Page
- Publish Date: 1987 - 1988
- Publish Location: London
“Customer service” Subjects and Themes:
- Subjects: Customer service - Management
Edition Identifiers:
- The Open Library ID: OL22453280M - OL8969762M
- All ISBNs: 9781850913047 - 1850913056 - 1850913048 - 9781850913054
Access and General Info:
- First Year Published: 1987
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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48Professional marketing & selling techniques for digital wedding photographers
By Jeff Hawkins
“Professional marketing & selling techniques for digital wedding photographers” Metadata:
- Title: ➤ Professional marketing & selling techniques for digital wedding photographers
- Author: Jeff Hawkins
- Language: English
- Number of Pages: Median: 126
- Publisher: ➤ Amherst Media, Incorporated - Amherst Media
- Publish Date: 2005 - 2012
“Professional marketing & selling techniques for digital wedding photographers” Subjects and Themes:
- Subjects: ➤ Photographs - Business methods - Wedding photography - Selling - Marketing - Photography - Handbooks, manuals - images - wedding - album - photographers - photography - digital - bridal - color - professional - techniques - wedding photographers - digital wedding - selling techniques - professional marketing - album design - private time - yourtown photography - wedding photography - customer service - full circle - Photography, digital techniques - Photography, marketing - Photography, business methods
Edition Identifiers:
- The Open Library ID: OL37116963M - OL29047341M - OL37117342M - OL8793102M
- Online Computer Library Center (OCLC) ID: 62770621
- Library of Congress Control Number (LCCN): 2005926589
- All ISBNs: ➤ 9781584283881 - 9781584283829 - 1584281804 - 1584283882 - 1584283823 - 9781584283911 - 1584283912 - 9781584281801
First Setence:
"Photography is an art form and a talent that many desire but only few possess."
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: Unclassified
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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49On the front line
By Stephen Frenkel, Marek Korczynski, Karen A. Shire, May Tam and Stephen J. Frenkel
“On the front line” Metadata:
- Title: On the front line
- Authors: Stephen FrenkelMarek KorczynskiKaren A. ShireMay TamStephen J. Frenkel
- Language: English
- Number of Pages: Median: 318
- Publisher: ➤ Cornell University Press - ILR Press
- Publish Date: 1999 - 2018
- Publish Location: Ithaca, N.Y
“On the front line” Subjects and Themes:
- Subjects: ➤ Arbeitsorganisation - Industrial sociology - Sociologie industrielle - Flux de travail - Informationswirtschaft - Work - Informationsgesellschaft - Production - Gestion - Arbeitsbelastung - Informatiemaatschappij - Service industries - Travail - Production management - Workflow - Arbeidsorganisatie - Organizacʹao do trabalho - Kundendienst - Case studies - Administracʹao da producʹao - Services (Industrie) - Etudes de Cas - Customer services - Work & labour - Customer Service - Operations Management - Business & Economics - Business / Economics / Finance - Business/Economics - Australia - Japan - USA - Labor - Workflow systems - Management - General - Reference - General - Cas, Études de - Administração da produção - Organização do trabalho - Methods engineering - Industrial organization
Edition Identifiers:
- The Open Library ID: OL7849093M - OL374718M - OL33705228M - OL7848279M
- Library of Congress Control Number (LCCN): 98036539
- All ISBNs: ➤ 0801485673 - 9781501724220 - 1501724223 - 0801435870 - 9780801435874 - 9780801485671
First Setence:
"IN the industrial era, scientific management was the handmaiden of mass production."
Access and General Info:
- First Year Published: 1999
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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50The intention economy
By Doc Searls
“The intention economy” Metadata:
- Title: The intention economy
- Author: Doc Searls
- Language: English
- Publisher: Harvard Business Review Press
- Publish Date: 2012
- Publish Location: Boston, Mass
“The intention economy” Subjects and Themes:
- Subjects: ➤ Customer service - New products - Customer services - Customer relations - Consumers' preferences - Kundendienst - Kunde - Verbraucherverhalten
Edition Identifiers:
- The Open Library ID: OL25163077M
- Online Computer Library Center (OCLC) ID: 744289960
- Library of Congress Control Number (LCCN): 2011053277
- All ISBNs: 9781422158524 - 1422158527
Access and General Info:
- First Year Published: 2012
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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