Firing on all cylinders
the service/quality system for high-powered corporate performance
By Jim Clemmer
"Firing on all cylinders" was published by Business One Irwin in 1992 - Homewood, Ill, it has 392 pages and the language of the book is English.
“Firing on all cylinders” Metadata:
- Title: Firing on all cylinders
- Author: Jim Clemmer
- Language: English
- Number of Pages: 392
- Publisher: Business One Irwin
- Publish Date: 1992
- Publish Location: Homewood, Ill
“Firing on all cylinders” Subjects and Themes:
- Subjects: ➤ Management - Quality of products - Success in business - Customer services - Gestion - Customer service - Service à la clientèle - Succès dans les affaires - Qualité totale - Executive ability - Total quality management - Organization and Administration - Consumer Satisfaction - Service a la clientele - Management Quality Circles - Succes dans les affaires - Qualite des produits - Quality Control - Qualite totale
Edition Specifications:
- Pagination: xvii, 392 p. ;
Edition Identifiers:
- The Open Library ID: OL1562801M - OL3526972W
- Online Computer Library Center (OCLC) ID: 25051244
- Library of Congress Control Number (LCCN): 91044281
- ISBN-10: 1556237049
- All ISBNs: 1556237049
AI-generated Review of “Firing on all cylinders”:
"Firing on all cylinders" Table Of Contents:
- 1- The service/quality revolution
- 2- What is "service/quality"?
- 3- Richochets, recoveries, and bridges
- 4- Dysfunctional assumptions
- 5- A new organizational paradigm
- 6- At the service/quality crossroads
- 7- Cylinder one : signaling commitment
- 8- Cylinder two : listening to internal/external customers
- 9- Cylinder three : education and awareness
- 10- Cylinder four : hiring and orienting
- 11- Developing the skills to go the distance
- 12- Cylinder five : personal skills
- 13- Cylinder six : coaching skills
- 14- Cylinder seven : team skills
- 15- Cylinder eight : systems
- 16- Cylinder nine : reward and recognition
- 17- Cylinder 10 : improvement activities
- 18- Cylinder 11 : standards and measures
- 19- Cylinder 12 : marketing strategies
- 20- Deployment : infrastructure, planning and reporting, and assigned responsibilities
- 21- Getting it together
- 22- Let's end with your beginning.
Snippets and Summary:
Whether we are living in the worst of times or the best of times depends on your perspective.
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