Delivering satisfaction and service quality - Info and Reading Options
a customer-based approach for libraries
By Hernon, Peter., Peter Hernon and John R. Whitman
"Delivering satisfaction and service quality" was published by American Library Association in 2001 - Chicago, it has 181 pages and the language of the book is English.
“Delivering satisfaction and service quality” Metadata:
- Title: ➤ Delivering satisfaction and service quality
- Authors: Hernon, Peter.Peter HernonJohn R. Whitman
- Language: English
- Number of Pages: 181
- Publisher: American Library Association
- Publish Date: 2001
- Publish Location: Chicago
“Delivering satisfaction and service quality” Subjects and Themes:
- Subjects: ➤ Consumer satisfaction - Management - Reference services (Libraries) - Auskunftsdienst - Klantgerichtheid - Service de reference - Tevredenheid - Bibliotheques - Library Services - Bibliotheken - Gestion - Benutzerservice - Gebruikersonderzoek - Consommateurs - Organization & administration - Satisfaction - Consumer Behavior - Bibliothek - Verbraucherzufriedenheit - Library, archive & information management - Library & Information Science - Library Management - Reference And Information Services - United States - Language Arts & Disciplines - Reference - Language - Customer Service - Teaching Methods & Materials - Library Skills - Business & Economics - Customer services
- Places: United States
Edition Specifications:
- Pagination: xiv, 181 p. :
Edition Identifiers:
- The Open Library ID: OL6787615M - OL470873W
- Online Computer Library Center (OCLC) ID: 44502264
- Library of Congress Control Number (LCCN): 00044811
- ISBN-10: 083890789X
- All ISBNs: 083890789X
AI-generated Review of “Delivering satisfaction and service quality”:
"Delivering satisfaction and service quality" Description:
The Open Library:
"Step-by-step, Delivering Satisfaction and Service Quality will show you how to implement a unique and effective customer service plan that ensures the satisfaction and loyalty of your customers. Written by two experts, this resource will help you to understand the expectations of your customers; devise a customized plan that directly relates to customer needs; and use technology to achieve your goals, analyze your data, and present your results." "In a time when information needs are changing every day, Delivering Satisfaction and Service Quality offers practical and proven strategies for building long-term loyalty to the library."--Jacket.
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