Explore: Call Centers

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Source: The Open Library

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Search results from The Open Library

1One Night at the Call Center

By

Book's cover

“One Night at the Call Center” Metadata:

  • Title: One Night at the Call Center
  • Author:
  • Language: English
  • Number of Pages: Median: 310
  • Publisher: ➤  Windsor - Ballantine Books - Black Swan - Transworld Publishers Limited - Rupa & Co. - Rupa & Co
  • Publish Date:
  • Publish Location: Bath

“One Night at the Call Center” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2005
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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2Call center management on fast forward

By

Book's cover

“Call center management on fast forward” Metadata:

  • Title: ➤  Call center management on fast forward
  • Authors:
  • Language: English
  • Number of Pages: Median: 440
  • Publisher: ➤  Call Center Press - ICMI - Brand: ICMI Press - ICMI Press
  • Publish Date:
  • Publish Location: Annapolis, Md

“Call center management on fast forward” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 1997
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

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3Wake up your call center

By

Book's cover

“Wake up your call center” Metadata:

  • Title: Wake up your call center
  • Author:
  • Language: English
  • Number of Pages: Median: 173
  • Publisher: ➤  Purdue University Press - Ichor Business Books - Purdue Univ Pr
  • Publish Date:
  • Publish Location: ➤  West Lafayette, Ind - West Lafayette, IN

“Wake up your call center” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 1998
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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4Navigating the customer contact center in the 21st century

By

Book's cover

“Navigating the customer contact center in the 21st century” Metadata:

  • Title: ➤  Navigating the customer contact center in the 21st century
  • Author:
  • Language: English
  • Number of Pages: Median: 188
  • Publisher: Advanstar Communications
  • Publish Date:
  • Publish Location: ➤  a technology and management guide - Cleveland, Ohio

“Navigating the customer contact center in the 21st century” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2001
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

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5Employee identity in Indian call centres

the notion of professionalism

By

Book's cover

“Employee identity in Indian call centres” Metadata:

  • Title: ➤  Employee identity in Indian call centres
  • Author:
  • Language: English
  • Number of Pages: Median: 184
  • Publisher: ➤  SAGE Publications India Pvt, Ltd. - SAGE. - Response Books - Response
  • Publish Date:
  • Publish Location: ➤  New Delhi, India - New Delhi - Thousand Oaks, Calif

“Employee identity in Indian call centres” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2009
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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6Crossed Wires

By

Book's cover

“Crossed Wires” Metadata:

  • Title: Crossed Wires
  • Author:
  • Language: English
  • Number of Pages: Median: 352
  • Publisher: ➤  W F Howes - Headline Review - Headline Publishing Group
  • Publish Date:
  • Publish Location: London - Rearsby

“Crossed Wires” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2008
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

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7Re-inventing your contact center

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Book's cover

“Re-inventing your contact center” Metadata:

  • Title: ➤  Re-inventing your contact center
  • Authors:
  • Language: English
  • Number of Pages: Median: 272
  • Publisher: ➤  Prentice Hall - Pearson Education
  • Publish Date:
  • Publish Location: Upper Saddle River, NJ

“Re-inventing your contact center” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2006
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

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8Call Centers

By

Book's cover

“Call Centers” Metadata:

  • Title: Call Centers
  • Author:
  • Language: English
  • Number of Pages: Median: 276
  • Publisher: ➤  South-Western Educational Pub - Thomson South-Western
  • Publish Date:
  • Publish Location: [Mason, OH]

“Call Centers” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2002
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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9Building call center culture

strategies for designing a world class performance-based environment within your customer contact center

By

Book's cover

“Building call center culture” Metadata:

  • Title: Building call center culture
  • Author:
  • Number of Pages: Median: 201
  • Publisher: DCD Pub.
  • Publish Date:
  • Publish Location: Tarzana, CA

“Building call center culture” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2001
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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10The thing on the shore

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Book's cover

“The thing on the shore” Metadata:

  • Title: The thing on the shore
  • Author:
  • Language: English
  • Number of Pages: Median: 423
  • Publisher: Quercus
  • Publish Date:
  • Publish Location: London

“The thing on the shore” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2011
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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11The Real-Time Contact Center

By

Book's cover

“The Real-Time Contact Center” Metadata:

  • Title: The Real-Time Contact Center
  • Author:
  • Language: English
  • Number of Pages: Median: 221
  • Publisher: ➤  AMACOM/American Management Association - AMACOM Books
  • Publish Date:
  • Publish Location: New York, NY

“The Real-Time Contact Center” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2005
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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12Contact center management "by the numbers"

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Book's cover

“Contact center management "by the numbers"” Metadata:

  • Title: ➤  Contact center management "by the numbers"
  • Authors:
  • Number of Pages: Median: 312
  • Publisher: The Anton Press
  • Publish Date:

“Contact center management "by the numbers"” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2005
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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13The executive's guide to customer relationship management

By

Book's cover

“The executive's guide to customer relationship management” Metadata:

  • Title: ➤  The executive's guide to customer relationship management
  • Author:
  • Language: English
  • Number of Pages: Median: 204
  • Publisher: Doyle Pub. Co.
  • Publish Date:
  • Publish Location: Houston

“The executive's guide to customer relationship management” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 1999
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

Downloads Are Not Available:

The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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14Call Center Handbook

By

Book's cover

“Call Center Handbook” Metadata:

  • Title: Call Center Handbook
  • Author:
  • Language: English
  • Number of Pages: Median: 284
  • Publisher: ➤  CMP Books - Distributed to the book trade in the U.S. and Canada by Publishers Group West - Taylor & Francis Group - CMP - Telecom - Elsevier Science & Technology Books
  • Publish Date: ➤  
  • Publish Location: ➤  Gilroy, CA - Berkeley, CA - New York - San Francisco, CA

“Call Center Handbook” Subjects and Themes:

Edition Identifiers:

First Setence:

""When you want to make generalizations and spot trends, one of the most effective things to do is to try to make a model that simulates the broadest possible range of circumstances and see if that model acts like real life.""

Access and General Info:

  • First Year Published: 1996
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Printdisabled

Online Access

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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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    15Call Center Staffing

    By

    Book's cover

    “Call Center Staffing” Metadata:

    • Title: Call Center Staffing
    • Author:
    • Number of Pages: Median: 197
    • Publisher: The Call Center School Press
    • Publish Date:

    “Call Center Staffing” Subjects and Themes:

    Edition Identifiers:

    First Setence:

    "The objective of this chapter is to provide an introduction to call center operations and the role workforce management plays in running a typical call center."

    Access and General Info:

    • First Year Published: 2003
    • Is Full Text Available: No
    • Is The Book Public: No
    • Access Status: No_ebook

    Online Access

    Downloads Are Not Available:

    The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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      16Bottom-Line Call Center Management

      By

      “Bottom-Line Call Center Management” Metadata:

      • Title: ➤  Bottom-Line Call Center Management
      • Author:
      • Language: English
      • Number of Pages: Median: 178
      • Publisher: ➤  Taylor & Francis Group - Routledge
      • Publish Date:

      “Bottom-Line Call Center Management” Subjects and Themes:

      Edition Identifiers:

      Access and General Info:

      • First Year Published: 2007
      • Is Full Text Available: No
      • Is The Book Public: No
      • Access Status: No_ebook

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      17Call Centers and the Global Division of Labor

      By

      “Call Centers and the Global Division of Labor” Metadata:

      • Title: ➤  Call Centers and the Global Division of Labor
      • Author:
      • Language: English
      • Number of Pages: Median: 235
      • Publisher: ➤  Routledge - Taylor & Francis Group
      • Publish Date:

      “Call Centers and the Global Division of Labor” Subjects and Themes:

      Edition Identifiers:

      Access and General Info:

      • First Year Published: 2013
      • Is Full Text Available: No
      • Is The Book Public: No
      • Access Status: No_ebook

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      18Developments in the call centre industry

      By

      Book's cover

      “Developments in the call centre industry” Metadata:

      • Title: ➤  Developments in the call centre industry
      • Author:
      • Language: English
      • Number of Pages: Median: 208
      • Publisher: ➤  M. P. Belaieff - Taylor & Francis Group - Routledge
      • Publish Date:
      • Publish Location: New York, NY

      “Developments in the call centre industry” Subjects and Themes:

      Edition Identifiers:

      Access and General Info:

      • First Year Published: 2006
      • Is Full Text Available: No
      • Is The Book Public: No
      • Access Status: No_ebook

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      19Gower handbook of call and contact centre management

      By

      Book's cover

      “Gower handbook of call and contact centre management” Metadata:

      • Title: ➤  Gower handbook of call and contact centre management
      • Author:
      • Languages: English - und
      • Number of Pages: Median: 368
      • Publisher: ➤  GOWER - Taylor & Francis Group - Gower
      • Publish Date:
      • Publish Location: Burlington, VT - ALDERSHOT

      “Gower handbook of call and contact centre management” Subjects and Themes:

      Edition Identifiers:

      Access and General Info:

      • First Year Published: 2004
      • Is Full Text Available: No
      • Is The Book Public: No
      • Access Status: No_ebook

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      20Call Center Savvy

      By

      Book's cover

      “Call Center Savvy” Metadata:

      • Title: Call Center Savvy
      • Author:
      • Language: English
      • Number of Pages: Median: 208
      • Publisher: ➤  Taylor & Francis Group - CMP Books - Telecom Library - Elsevier Science & Technology Books
      • Publish Date:
      • Publish Location: New York

      “Call Center Savvy” Subjects and Themes:

      Edition Identifiers:

      First Setence:

      "The past few years have been incredibly interesting ones for the call center industry."

      Access and General Info:

      • First Year Published: 1999
      • Is Full Text Available: Yes
      • Is The Book Public: No
      • Access Status: Printdisabled

      Online Access

      Downloads Are Not Available:

      The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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        21Learning Points

        By

        Book's cover

        “Learning Points” Metadata:

        • Title: Learning Points
        • Author:
        • Language: English
        • Number of Pages: Median: 121
        • Publisher: HRD Press - HRD Press, Inc.
        • Publish Date:
        • Publish Location: Amherst, Mass

        “Learning Points” Subjects and Themes:

        Edition Identifiers:

        First Setence:

        "It is important to take the time and effort to get to know your customers."
        "Today, voice mail (VMX) systems and messaging capabilities provide us with a unique opportunity to efficiently and effectively communicate with one another."
        "This first Learning Point provides you with an opportunity to assess your skills concerning your role as a member of a call center service team."

        Access and General Info:

        • First Year Published: 2004
        • Is Full Text Available: No
        • Is The Book Public: No
        • Access Status: No_ebook

        Online Access

        Downloads Are Not Available:

        The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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          22Tele-stress

          By

          Book's cover

          “Tele-stress” Metadata:

          • Title: Tele-stress
          • Author:
          • Language: English
          • Number of Pages: Median: 124
          • Publisher: ➤  Taylor & Francis Group - CMP Books - Elsevier Science & Technology Books - Distributed to the book trade in the U.S. and Canada by Publishers Group West
          • Publish Date:
          • Publish Location: New York, NY - CA

          “Tele-stress” Subjects and Themes:

          Edition Identifiers:

          Access and General Info:

          • First Year Published: 1998
          • Is Full Text Available: Yes
          • Is The Book Public: No
          • Access Status: Printdisabled

          Online Access

          Downloads Are Not Available:

          The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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            23Re-organising service work

            By

            Book's cover

            “Re-organising service work” Metadata:

            • Title: Re-organising service work
            • Authors:
            • Language: English
            • Number of Pages: Median: 244
            • Publisher: ➤  Taylor & Francis Group - Ashgate Publishing
            • Publish Date:

            “Re-organising service work” Subjects and Themes:

            Edition Identifiers:

            Access and General Info:

            • First Year Published: 2002
            • Is Full Text Available: No
            • Is The Book Public: No
            • Access Status: No_ebook

            Online Access

            Downloads Are Not Available:

            The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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              24Women, Identity and India's Call Centre Industry

              By

              “Women, Identity and India's Call Centre Industry” Metadata:

              • Title: ➤  Women, Identity and India's Call Centre Industry
              • Author:
              • Language: English
              • Number of Pages: Median: 16
              • Publisher: Taylor & Francis Group
              • Publish Date:

              “Women, Identity and India's Call Centre Industry” Subjects and Themes:

              Edition Identifiers:

              Access and General Info:

              • First Year Published: 2009
              • Is Full Text Available: No
              • Is The Book Public: No
              • Access Status: No_ebook

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              25Answer the call

              By

              Book's cover

              “Answer the call” Metadata:

              • Title: Answer the call
              • Author:
              • Language: English
              • Number of Pages: Median: 242
              • Publisher: ➤  Univ Of Minnesota Press - University of Minnesota Press
              • Publish Date:

              “Answer the call” Subjects and Themes:

              Edition Identifiers:

              Access and General Info:

              • First Year Published: 2013
              • Is Full Text Available: Yes
              • Is The Book Public: No
              • Access Status: Printdisabled

              Online Access

              Downloads Are Not Available:

              The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                26Labour Markets and Identity on the Post-Industrial Assembly Line

                By

                “Labour Markets and Identity on the Post-Industrial Assembly Line” Metadata:

                • Title: ➤  Labour Markets and Identity on the Post-Industrial Assembly Line
                • Author:
                • Language: English
                • Number of Pages: Median: 204
                • Publisher: Taylor & Francis Group
                • Publish Date:

                “Labour Markets and Identity on the Post-Industrial Assembly Line” Subjects and Themes:

                Edition Identifiers:

                Access and General Info:

                • First Year Published: 2016
                • Is Full Text Available: No
                • Is The Book Public: No
                • Access Status: No_ebook

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                27Call center continuity planning

                By

                Book's cover

                “Call center continuity planning” Metadata:

                • Title: ➤  Call center continuity planning
                • Author:
                • Language: English
                • Number of Pages: Median: 421
                • Publisher: ➤  Auerbach Publishers, Incorporated - Auerbach
                • Publish Date:
                • Publish Location: Boca Raton

                “Call center continuity planning” Subjects and Themes:

                Edition Identifiers:

                Access and General Info:

                • First Year Published: 1999
                • Is Full Text Available: No
                • Is The Book Public: No
                • Access Status: No_ebook

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                28Designing the Best Call Center for Your Business

                By

                Book's cover

                “Designing the Best Call Center for Your Business” Metadata:

                • Title: ➤  Designing the Best Call Center for Your Business
                • Author:
                • Language: English
                • Number of Pages: Median: 362
                • Publisher: ➤  CMP Books - Taylor & Francis Group
                • Publish Date:
                • Publish Location: San Francisco

                “Designing the Best Call Center for Your Business” Subjects and Themes:

                Edition Identifiers:

                First Setence:

                "When people strike up a conversation with me, they invariably ask what I do for a living."

                Access and General Info:

                • First Year Published: 2000
                • Is Full Text Available: Yes
                • Is The Book Public: No
                • Access Status: Printdisabled

                Online Access

                Downloads Are Not Available:

                The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                  29Call centers for dummies

                  By

                  Book's cover

                  “Call centers for dummies” Metadata:

                  • Title: Call centers for dummies
                  • Author:
                  • Language: English
                  • Number of Pages: Median: 362
                  • Publisher: J. Wiley & Sons Canada
                  • Publish Date:
                  • Publish Location: Ontario

                  “Call centers for dummies” Subjects and Themes:

                  Edition Identifiers:

                  Access and General Info:

                  • First Year Published: 2005
                  • Is Full Text Available: Yes
                  • Is The Book Public: No
                  • Access Status: Printdisabled

                  Online Access

                  Downloads Are Not Available:

                  The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                    30The call center dictionary

                    By

                    Book's cover

                    “The call center dictionary” Metadata:

                    • Title: The call center dictionary
                    • Author:
                    • Language: English
                    • Number of Pages: Median: 227
                    • Publisher: ➤  Taylor & Francis Group - Distributed to the book trade in U.S. and Canada by Publishers Group West - CMP Books
                    • Publish Date:
                    • Publish Location: Berkeley, CA - New York

                    “The call center dictionary” Subjects and Themes:

                    Edition Identifiers:

                    Access and General Info:

                    • First Year Published: 2002
                    • Is Full Text Available: No
                    • Is The Book Public: No
                    • Access Status: No_ebook

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                    31Neutral Accent

                    By

                    Book's cover

                    “Neutral Accent” Metadata:

                    • Title: Neutral Accent
                    • Author:
                    • Language: English
                    • Number of Pages: Median: 168
                    • Publisher: ➤  Duke University Press Books - Duke University Press
                    • Publish Date:

                    “Neutral Accent” Subjects and Themes:

                    Edition Identifiers:

                    Access and General Info:

                    • First Year Published: 2015
                    • Is Full Text Available: No
                    • Is The Book Public: No
                    • Access Status: No_ebook

                    Online Access

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                    The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                      32Performance analysis and optimization of inbound call centers

                      By

                      Book's cover

                      “Performance analysis and optimization of inbound call centers” Metadata:

                      • Title: ➤  Performance analysis and optimization of inbound call centers
                      • Author:
                      • Language: English
                      • Number of Pages: Median: 219
                      • Publisher: ➤  Springer London, Limited - Island Press - Springer
                      • Publish Date:
                      • Publish Location: New York

                      “Performance analysis and optimization of inbound call centers” Subjects and Themes:

                      Edition Identifiers:

                      Access and General Info:

                      • First Year Published: 2003
                      • Is Full Text Available: No
                      • Is The Book Public: No
                      • Access Status: No_ebook

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                      33Working the night shift

                      By

                      Book's cover

                      “Working the night shift” Metadata:

                      • Title: Working the night shift
                      • Authors:
                      • Language: English
                      • Number of Pages: Median: 200
                      • Publisher: Stanford University Press
                      • Publish Date:
                      • Publish Location: Stanford, Calif

                      “Working the night shift” Subjects and Themes:

                      Edition Identifiers:

                      Access and General Info:

                      • First Year Published: 2010
                      • Is Full Text Available: Yes
                      • Is The Book Public: No
                      • Access Status: Printdisabled

                      Online Access

                      Downloads Are Not Available:

                      The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                        34Turn calls into customers

                        By

                        “Turn calls into customers” Metadata:

                        • Title: Turn calls into customers
                        • Author:
                        • Language: English
                        • Number of Pages: Median: 116
                        • Publisher: HCPro
                        • Publish Date:
                        • Publish Location: Marblehead, MA

                        “Turn calls into customers” Subjects and Themes:

                        Edition Identifiers:

                        Access and General Info:

                        • First Year Published: 2008
                        • Is Full Text Available: No
                        • Is The Book Public: No
                        • Access Status: No_ebook

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                        35Call Center Management in der Praxis

                        Strukturen und Prozesse betriebswirtschaftlich optimieren

                        By

                        Book's cover

                        “Call Center Management in der Praxis” Metadata:

                        • Title: ➤  Call Center Management in der Praxis
                        • Author:
                        • Language: ger
                        • Number of Pages: Median: 218
                        • Publisher: ➤  Springer - Springer London, Limited
                        • Publish Date:

                        “Call Center Management in der Praxis” Subjects and Themes:

                        Edition Identifiers:

                        First Setence:

                        "Call Center sind Dienstleistungsbetriebe, mit denen man sogenannte Tele-Dienste produziert."

                        Access and General Info:

                        • First Year Published: 2003
                        • Is Full Text Available: No
                        • Is The Book Public: No
                        • Access Status: No_ebook

                        Online Access

                        Downloads Are Not Available:

                        The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

                        Online Borrowing:

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                          36Borders in Service

                          By

                          “Borders in Service” Metadata:

                          • Title: Borders in Service
                          • Authors:
                          • Language: English
                          • Number of Pages: Median: 288
                          • Publisher: University of Toronto Press
                          • Publish Date:

                          “Borders in Service” Subjects and Themes:

                          Edition Identifiers:

                          Access and General Info:

                          • First Year Published: 2016
                          • Is Full Text Available: No
                          • Is The Book Public: No
                          • Access Status: No_ebook

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                          37Eight Minutes Idle

                          By

                          Book's cover

                          “Eight Minutes Idle” Metadata:

                          • Title: Eight Minutes Idle
                          • Author:
                          • Language: English
                          • Number of Pages: Median: 412
                          • Publisher: ➤  Sceptre - Orion Publishing Group, Limited - Hodder & Stoughton
                          • Publish Date:

                          “Eight Minutes Idle” Subjects and Themes:

                          Edition Identifiers:

                          Access and General Info:

                          • First Year Published: 1999
                          • Is Full Text Available: No
                          • Is The Book Public: No
                          • Access Status: No_ebook

                          Online Access

                          Downloads Are Not Available:

                          The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

                          Online Borrowing:

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                            38Cisco unified customer voice portal

                            By

                            Book's cover

                            “Cisco unified customer voice portal” Metadata:

                            • Title: ➤  Cisco unified customer voice portal
                            • Author:
                            • Language: English
                            • Publisher: ➤  Pearson Education, Limited - Cisco Press
                            • Publish Date:
                            • Publish Location: Indianapolis, IN

                            “Cisco unified customer voice portal” Subjects and Themes:

                            Edition Identifiers:

                            Access and General Info:

                            • First Year Published: 2012
                            • Is Full Text Available: No
                            • Is The Book Public: No
                            • Access Status: No_ebook

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                            39Nativities

                            By

                            “Nativities” Metadata:

                            • Title: Nativities
                            • Author:
                            • Language: English
                            • Number of Pages: Median: 120
                            • Publisher: ➤  Methuen Drama - Bloomsbury Publishing Plc
                            • Publish Date:
                            • Publish Location: London

                            “Nativities” Subjects and Themes:

                            Edition Identifiers:

                            Access and General Info:

                            • First Year Published: 2012
                            • Is Full Text Available: No
                            • Is The Book Public: No
                            • Access Status: No_ebook

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                            40Call Center Benchmarking

                            By

                            Book's cover

                            “Call Center Benchmarking” Metadata:

                            • Title: Call Center Benchmarking
                            • Authors:
                            • Language: English
                            • Number of Pages: Median: 96
                            • Publisher: ➤  Ichor Business Books/Purdue University Press - Purdue University Press
                            • Publish Date:
                            • Publish Location: West Lafayette

                            “Call Center Benchmarking” Subjects and Themes:

                            Edition Identifiers:

                            First Setence:

                            "Today's line managers and corporate executives have an overwhelming amount of information available to them to aid in the decision-making process."

                            Access and General Info:

                            • First Year Published: 2000
                            • Is Full Text Available: No
                            • Is The Book Public: No
                            • Access Status: No_ebook

                            Online Access

                            Downloads Are Not Available:

                            The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

                            Online Borrowing:

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                              41Decision Science and Queueing Theory

                              By

                              Book's cover

                              “Decision Science and Queueing Theory” Metadata:

                              • Title: ➤  Decision Science and Queueing Theory
                              • Author:
                              • Language: English
                              • Publisher: Lulu Press, Inc.
                              • Publish Date:

                              “Decision Science and Queueing Theory” Subjects and Themes:

                              Edition Identifiers:

                              Access and General Info:

                              • First Year Published: 2011
                              • Is Full Text Available: No
                              • Is The Book Public: No
                              • Access Status: No_ebook

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                              42Brick house

                              By

                              Book's cover

                              “Brick house” Metadata:

                              • Title: Brick house
                              • Author:
                              • Language: English
                              • Number of Pages: Median: 278
                              • Publisher: Keith Walker Books
                              • Publish Date:
                              • Publish Location: Fort Worth, TX

                              “Brick house” Subjects and Themes:

                              Edition Identifiers:

                              Access and General Info:

                              • First Year Published: 2016
                              • Is Full Text Available: Yes
                              • Is The Book Public: No
                              • Access Status: Printdisabled

                              Online Access

                              Downloads Are Not Available:

                              The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                43Call Center Operations

                                By

                                Book's cover

                                “Call Center Operations” Metadata:

                                • Title: Call Center Operations
                                • Author:
                                • Language: English
                                • Number of Pages: Median: 528
                                • Publisher: ➤  McGraw-Hill - McGraw-Hill Professional
                                • Publish Date:

                                “Call Center Operations” Subjects and Themes:

                                Edition Identifiers:

                                First Setence:

                                "With increased business pressures to contain operating costs, develop new channels for marketing products and services, and become more competitive overall in the marketplace, many firms are looking to technology as part of a strategic plan to accomplish its mission and profitability goals."

                                Access and General Info:

                                • First Year Published: 2000
                                • Is Full Text Available: Yes
                                • Is The Book Public: No
                                • Access Status: Printdisabled

                                Online Access

                                Downloads Are Not Available:

                                The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

                                Online Borrowing:

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                                  44Overcoming objections

                                  By

                                  “Overcoming objections” Metadata:

                                  • Title: Overcoming objections
                                  • Author:
                                  • Language: English
                                  • Number of Pages: Median: 96
                                  • Publisher: Technology Marketing
                                  • Publish Date:
                                  • Publish Location: Norwalk, CT

                                  “Overcoming objections” Subjects and Themes:

                                  Edition Identifiers:

                                  Access and General Info:

                                  • First Year Published: 1994
                                  • Is Full Text Available: No
                                  • Is The Book Public: No
                                  • Access Status: No_ebook

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                                  45IRS telephone assistance

                                  By

                                  “IRS telephone assistance” Metadata:

                                  • Title: IRS telephone assistance
                                  • Author: ➤  
                                  • Language: English
                                  • Number of Pages: Median: 23
                                  • Publisher: ➤  U.S. General Accounting Office - The Office
                                  • Publish Date:
                                  • Publish Location: Washington, D.C

                                  “IRS telephone assistance” Subjects and Themes:

                                  Edition Identifiers:

                                  Access and General Info:

                                  • First Year Published: 2001
                                  • Is Full Text Available: No
                                  • Is The Book Public: No
                                  • Access Status: No_ebook

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                                  46La llamada

                                  By

                                  “La llamada” Metadata:

                                  • Title: La llamada
                                  • Authors:
                                  • Language: ➤  Spanish; Castilian - español, castellano
                                  • Number of Pages: Median: 190
                                  • Publisher: ➤  Jorge Sarmiento Editor-Universitas
                                  • Publish Date:
                                  • Publish Location: Córdoba [Argentina] - Córdoba

                                  “La llamada” Subjects and Themes:

                                  Edition Identifiers:

                                  Access and General Info:

                                  • First Year Published: 2010
                                  • Is Full Text Available: No
                                  • Is The Book Public: No
                                  • Access Status: No_ebook

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                                  47Non-Linguistic Analysis of Call Center Conversations

                                  By

                                  Book's cover

                                  “Non-Linguistic Analysis of Call Center Conversations” Metadata:

                                  • Title: ➤  Non-Linguistic Analysis of Call Center Conversations
                                  • Author:
                                  • Language: English
                                  • Number of Pages: Median: 95
                                  • Publisher: ➤  Springer - Springer London, Limited
                                  • Publish Date:

                                  “Non-Linguistic Analysis of Call Center Conversations” Subjects and Themes:

                                  Edition Identifiers:

                                  Access and General Info:

                                  • First Year Published: 2014
                                  • Is Full Text Available: Yes
                                  • Is The Book Public: No
                                  • Access Status: Printdisabled

                                  Online Access

                                  Downloads Are Not Available:

                                  The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

                                  Online Borrowing:

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                                    48Making contact

                                    By

                                    Book's cover

                                    “Making contact” Metadata:

                                    • Title: Making contact
                                    • Author:
                                    • Language: English
                                    • Number of Pages: Median: 50
                                    • Publisher: FITLOG - Fitlog
                                    • Publish Date:
                                    • Publish Location: [Bristol]

                                    “Making contact” Subjects and Themes:

                                    Edition Identifiers:

                                    Access and General Info:

                                    • First Year Published: 2000
                                    • Is Full Text Available: No
                                    • Is The Book Public: No
                                    • Access Status: No_ebook

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                                    49Multidimensional Analysis of Conversational Telephone Speech

                                    By

                                    Book's cover

                                    “Multidimensional Analysis of Conversational Telephone Speech” Metadata:

                                    • Title: ➤  Multidimensional Analysis of Conversational Telephone Speech
                                    • Author:
                                    • Number of Pages: Median: 199
                                    • Publisher: Springer
                                    • Publish Date:

                                    “Multidimensional Analysis of Conversational Telephone Speech” Subjects and Themes:

                                    Edition Identifiers:

                                    Access and General Info:

                                    • First Year Published: 2017
                                    • Is Full Text Available: No
                                    • Is The Book Public: No
                                    • Access Status: No_ebook

                                    Online Access

                                    Downloads Are Not Available:

                                    The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

                                    Online Borrowing:

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                                      50Superior client service

                                      “Superior client service” Metadata:

                                      • Title: Superior client service
                                      • Language: English
                                      • Number of Pages: Median: 17
                                      • Publisher: HRD Press
                                      • Publish Date:
                                      • Publish Location: Amherst, Mass

                                      “Superior client service” Subjects and Themes:

                                      Edition Identifiers:

                                      Access and General Info:

                                      • First Year Published: 2006
                                      • Is Full Text Available: No
                                      • Is The Book Public: No
                                      • Access Status: No_ebook

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