The service profit chain
how leading companies link profit and growth to loyalty, satisfaction, and value
By James L. Heskett
"The service profit chain" is published by Free Press in 1997 - New York, it has 301 pages and the language of the book is English.
“The service profit chain” Metadata:
- Title: The service profit chain
- Author: James L. Heskett
- Language: English
- Number of Pages: 301
- Publisher: Free Press
- Publish Date: 1997
- Publish Location: New York
“The service profit chain” Subjects and Themes:
- Subjects: ➤ Consumer satisfaction - Customer services - Employee loyalty - Industrial productivity - Satisfaction au travail - Productiviteit - Klantgerichtheid - Controle de qualidade - Klantenservice - Consommateurs - Satisfaction - Attitudes - Relations avec la clientèle - Consumidor - Personnel - Profit - Service industries
Edition Specifications:
- Pagination: xvii, 301 p. :
Edition Identifiers:
- The Open Library ID: OL1004857M - OL3344845W
- Library of Congress Control Number (LCCN): 96044611
- ISBN-10: 0684832569
- All ISBNs: 0684832569
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