Explore: Relation Avec La Clientèle
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Source: The Open Library
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1Services marketing
By Valarie A. Zeithaml and Mary Jo Bitner

“Services marketing” Metadata:
- Title: Services marketing
- Authors: Valarie A. ZeithamlMary Jo Bitner
- Language: English
- Number of Pages: Median: 668
- Publisher: ➤ McGraw Hill Higher Education - McGraw-Hill - McGraw-Hill Education - Irwin McGraw-Hill - McGraw-Hill/Irwin - McGraw Hill Education (India) Private Limited - McGraw Hill
- Publish Date: ➤ 1996 - 2000 - 2002 - 2003 - 2009 - 2013 - 2017
- Publish Location: ➤ Boston - New York - Boston, MA - London - Chennai, India
“Services marketing” Subjects and Themes:
- Subjects: ➤ Marketing - Service industries - Customer services - Dienstleistung - Ellipses-Marketing - Industrias de servicios - Mercadotecnia - Relaciones con los clientes - Services (Industrie) - Service à la clientèle - Dienstensector - Klantgerichtheid - Relation avec la clientèle - Industrie de service
Edition Identifiers:
- The Open Library ID: ➤ OL9333844M - OL27981193M - OL20633184M - OL22081024M - OL40207943M - OL807710M - OL16474806M
- Online Computer Library Center (OCLC) ID: 971046211 - 49320577
- Library of Congress Control Number (LCCN): 2002025544 - 95044395 - 2008003660
- All ISBNs: ➤ 9780073380933 - 0078112109 - 9780071199148 - 9780071169943 - 0070782504 - 0071169946 - 9780078112102 - 9781259026812 - 1259026817 - 0071199144 - 0073380938 - 9780070782501
Access and General Info:
- First Year Published: 1996
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
- Borrowing from Open Library: Borrowing link
- Borrowing from Archive.org: Borrowing link
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2Firebrands
By Michael Jay Moon and Doug Millison

“Firebrands” Metadata:
- Title: Firebrands
- Authors: Michael Jay MoonDoug Millison
- Language: English
- Number of Pages: Median: 318
- Publisher: Osborne/McGraw-Hill
- Publish Date: 2000
- Publish Location: Berkeley, Calif
“Firebrands” Subjects and Themes:
- Subjects: ➤ Brand choice - Internet marketing - Relation avec la clientèle - Cybermarketing - Merken - Brand loyalty - Web site development - Websites - Préférence du consommateur - Fidélisation de la clientèle - Internet - Loyaliteit - Relatiemarketing - Marque de commerce - Business - Internet industry
Edition Identifiers:
- The Open Library ID: OL3965562M - OL24752321M
- Online Computer Library Center (OCLC) ID: 44694754
- Library of Congress Control Number (LCCN): 2001270467
- All ISBNs: 0072124490 - 9780072124491
Access and General Info:
- First Year Published: 2000
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
- Borrowing from Open Library: Borrowing link
- Borrowing from Archive.org: Borrowing link
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3Le comportement du consommateur
By Jean-Charles Chebat

“Le comportement du consommateur” Metadata:
- Title: ➤ Le comportement du consommateur
- Author: Jean-Charles Chebat
- Language: fre
- Number of Pages: Median: 542
- Publisher: G. Morin
- Publish Date: 2003
- Publish Location: Boucherville, Québec
“Le comportement du consommateur” Subjects and Themes:
- Subjects: ➤ Consommateurs - Marketing - Psychologie - Comportement - Psychology - Relation avec la clientèle - Consumers - Consumer behavior - Attitudes - Fidélisation de la clientèle - Satisfaction du consommateur - Comportement du consommateur
- Places: Canada
Edition Identifiers:
- The Open Library ID: OL22234055M
- All ISBNs: 2891058380 - 9782891058384
Access and General Info:
- First Year Published: 2003
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
- Borrowing from Open Library: Borrowing link
- Borrowing from Archive.org: Borrowing link
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4Le marketing de l'ego
By Henri Kaufman

“Le marketing de l'ego” Metadata:
- Title: Le marketing de l'ego
- Author: Henri Kaufman
- Language: fre
- Number of Pages: Median: 288
- Publisher: Maxima
- Publish Date: 2005
- Publish Location: Paris
“Le marketing de l'ego” Subjects and Themes:
- Subjects: ➤ Marketing - Consumers - Attitudes - Consumer satisfaction - Consumer behavior - Customer loyalty programs - Relationship marketing - Customer relations - Consumer Behavior - Marketing personnalisé - Consommateurs - Satisfaction - Comportement - Fidélisation - Marketing relationnel - Relations avec la clientèle - Psychologie - Aspect psychologique - Préférence du consommateur - Satisfaction du consommateur - Comportement du consommateur - Fidélisation de la clientèle - Relation avec la clientèle - Client - Gestion d'entreprise - Clientèle - Relations publiques
Edition Identifiers:
- The Open Library ID: OL40296012M
- Online Computer Library Center (OCLC) ID: 181353147
- All ISBNs: 9782840014133 - 2840014130
Access and General Info:
- First Year Published: 2005
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
- Borrowing from Open Library: Borrowing link
- Borrowing from Archive.org: Borrowing link
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5Le guide des services et communication clients
By Jacques Dioux

“Le guide des services et communication clients” Metadata:
- Title: ➤ Le guide des services et communication clients
- Author: Jacques Dioux
- Language: fre
- Number of Pages: Median: 330
- Publisher: Éditions d'organisation
- Publish Date: 2003
- Publish Location: [Paris]
“Le guide des services et communication clients” Subjects and Themes:
- Subjects: ➤ Marketing - Relations clients-fournisseurs - Service à la clientèle - Relations avec la clientèle - Communication interpersonnelle - Relation avec la clientèle - Communication en marketing - Guides, manuels - Marketing stratégique
Edition Identifiers:
- The Open Library ID: OL35331225M
- Online Computer Library Center (OCLC) ID: 60174185
- All ISBNs: 9782708129818 - 2708129813
Access and General Info:
- First Year Published: 2003
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
- Borrowing from Open Library: Borrowing link
- Borrowing from Archive.org: Borrowing link
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6L'accueil client
By Laurent Hermel

“L'accueil client” Metadata:
- Title: L'accueil client
- Author: Laurent Hermel
- Language: fre
- Number of Pages: Median: 156
- Publisher: AFNOR
- Publish Date: 2004
- Publish Location: Saint-Denis La Plaine
“L'accueil client” Subjects and Themes:
- Subjects: ➤ Customer services - Management - Customer relations - Evaluation - Consumer satisfaction - Marketing - Relations avec la clientèle - Marketing relationnel - Service à la clientèle - Qualité des services - Amélioration de la qualité - Relation avec la clientèle - Accueil - Entreprise
Edition Identifiers:
- The Open Library ID: OL35334833M
- Online Computer Library Center (OCLC) ID: 55954878
- All ISBNs: 2124750704 - 9782124750702
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
- Borrowing from Open Library: Borrowing link
- Borrowing from Archive.org: Borrowing link
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7Client at the core
By August Aquila and Bruce W. Marcus

“Client at the core” Metadata:
- Title: Client at the core
- Authors: August AquilaBruce W. Marcus
- Language: English
- Number of Pages: Median: 277
- Publisher: ➤ Wiley & Sons, Incorporated, John - Wiley
- Publish Date: 2004
“Client at the core” Subjects and Themes:
- Subjects: ➤ Cabinets d'avocat - Relation avec la clientèle - Marketing - Cabinets d'expertise comptable - Cabinet d'avocat - Accounting firms - Bureau de professionnels - Cabinet d'expert-comptable - Service professionnel - Law firms
- Places: United States - États-Unis
Edition Identifiers:
- The Open Library ID: OL39888987M - OL7617480M
- Online Computer Library Center (OCLC) ID: 54460439
- Library of Congress Control Number (LCCN): 2004003671
- All ISBNs: 9780471453130 - 0471453137 - 9781299186521 - 1299186521
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
Online Borrowing:
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8The customer revolution
By Patricia B Seybold

“The customer revolution” Metadata:
- Title: The customer revolution
- Author: Patricia B Seybold
- Language: English
- Number of Pages: Median: 395
- Publisher: Crown Business
- Publish Date: 2001
- Publish Location: New York
“The customer revolution” Subjects and Themes:
- Subjects: ➤ Product management - Industrial management - Management - Consumers - Brand name products - Technological innovations - Reklamation - Fidélité - Relations avec la clientèle - Kundenmanagement - Relation avec la clientèle - MARKETING - Consommateurs - Satisfaction - Service à la clientèle - Fidélisation de la clientèle - Satisfaction du consommateur - CONSUMIDOR - Customer services - Industrial management, united states - Technological innovations, united states
- Places: United States
Edition Identifiers:
- The Open Library ID: OL18118147M
- Online Computer Library Center (OCLC) ID: 45556147
- Library of Congress Control Number (LCCN): 00065929
- All ISBNs: 9780609607725 - 0609607723
Access and General Info:
- First Year Published: 2001
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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9The Saturn difference
By Vicki Lenz

“The Saturn difference” Metadata:
- Title: The Saturn difference
- Author: Vicki Lenz
- Language: English
- Number of Pages: Median: 274
- Publisher: J. Wiley
- Publish Date: 1999
- Publish Location: New York
“The Saturn difference” Subjects and Themes:
- Subjects: ➤ Saturn Corporation - Consumer satisfaction - Customer relations - Relation avec la clientèle - Satisfaction du consommateur - Customer services
Edition Identifiers:
- The Open Library ID: OL376471M
- Library of Congress Control Number (LCCN): 98038406
- All ISBNs: 0471314498 - 9780471314493
Access and General Info:
- First Year Published: 1999
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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10Gestion de la relation client
By René Lefébure

“Gestion de la relation client” Metadata:
- Title: Gestion de la relation client
- Author: René Lefébure
- Language: fre
- Number of Pages: Median: 465
- Publisher: Eyrolles
- Publish Date: 2004
- Publish Location: [Paris]
“Gestion de la relation client” Subjects and Themes:
- Subjects: ➤ Cas, Études de - Management - Marchandisage - Customer services - Relations avec la clientèle - Gestion - Marketing relationnel - Distribution - Service industries - Relation avec la clientèle - Marketing - Relations clients-fournisseurs - General - Service à la clientèle - Consumer satisfaction - Gestion du marketing - Customer relations - BUSINESS & ECONOMICS - Fidélisation de la clientèle
- Places: France
Edition Identifiers:
- The Open Library ID: OL27041208M
- Online Computer Library Center (OCLC) ID: 431996122
- All ISBNs: 2212850255 - 9782212850253
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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11Retailing
By Paul Brittain and Roger Cox

“Retailing” Metadata:
- Title: Retailing
- Authors: Paul BrittainRoger Cox
- Language: English
- Number of Pages: Median: 348
- Publisher: Financial Times Management
- Publish Date: 2004
“Retailing” Subjects and Themes:
- Subjects: ➤ Marketing - Management - Retail trade - Relation avec la clientèle - Commerce de détail - Retail trade, management
Edition Identifiers:
- The Open Library ID: OL9534865M
- Online Computer Library Center (OCLC) ID: 53871068
- All ISBNs: 9780273678199 - 0273678191
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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