Explore: Service Industries Management
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Source: The Open Library
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1Services marketing
By Valarie A Zeithaml, Valarie Zeithaml, Mary Jo Bitner and Dwayne D. Gremler

“Services marketing” Metadata:
- Title: Services marketing
- Authors: Valarie A ZeithamlValarie ZeithamlMary Jo BitnerDwayne D. Gremler
- Language: English
- Number of Pages: Median: 678
- Publisher: ➤ Irwin/McGraw-Hill - McGraw-Hill/Irwin
- Publish Date: 1999 - 2000 - 2005 - 2006
- Publish Location: Boston
“Services marketing” Subjects and Themes:
- Subjects: ➤ Marketing - Service industries - Customer services - Dienstensector - Service a la clientele - Dienstleistung - Relations avec la clientele - Services - Services (Industrie) - Service industries, management - Marketing, management - Klantgerichtheid
Edition Identifiers:
- The Open Library ID: ➤ OL9257560M - OL7302883M - OL9260773M - OL7306100M - OL16976114M - OL17193819M
- Online Computer Library Center (OCLC) ID: 57243158
- Library of Congress Control Number (LCCN): 2004065642 - 99029464
- All ISBNs: 0072312211 - 9780072961942 - 9780072312218 - 0072961945
Access and General Info:
- First Year Published: 1999
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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2Principles of service marketing and management
By Christopher H. Lovelock

“Principles of service marketing and management” Metadata:
- Title: ➤ Principles of service marketing and management
- Author: Christopher H. Lovelock
- Language: English
- Number of Pages: Median: 425
- Publisher: Prentice Hall
- Publish Date: 1999 - 2002
- Publish Location: ➤ Upper Saddle River, N.J - Upper Saddle River, NJ
“Principles of service marketing and management” Subjects and Themes:
- Subjects: ➤ Service industries - Marketing - Management - Dienstleistung - Commerciele dienstverlening - Service industries, management - Consumer industries - general & miscellaneous - Industry profiles - general & miscellaneous - Marketing services
- Places: United States
Edition Identifiers:
- The Open Library ID: OL387127M - OL16182479M
- Library of Congress Control Number (LCCN): 98049946 - 2001035072
- All ISBNs: 0130404675 - 013676875X - 9780130404671 - 9780136768753
Access and General Info:
- First Year Published: 1999
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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3What great service leaders know and do
By James L. Heskett

“What great service leaders know and do” Metadata:
- Title: ➤ What great service leaders know and do
- Author: James L. Heskett
- Language: English
- Number of Pages: Median: 275
- Publisher: ➤ ReadHowYouWant.com, Limited - Berrett-Koehler Publishers, Incorporated - Berrett-Koehler Publishers, Inc.
- Publish Date: 2015
“What great service leaders know and do” Subjects and Themes:
- Subjects: Customer services - Service industries - Management - Service industries, management
Edition Identifiers:
- The Open Library ID: OL27199907M - OL35935114M - OL44275655M - OL44271685M - OL38030875M
- Online Computer Library Center (OCLC) ID: 907102180
- Library of Congress Control Number (LCCN): 2015016144
- All ISBNs: ➤ 9781459697027 - 1626565856 - 1459697022 - 9780369312655 - 0369312651 - 1626565848 - 1626565864 - 9781626565852 - 9781626565869 - 9781626565845
Access and General Info:
- First Year Published: 2015
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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4Plant and service tours in operations management
By Roger W. Schmenner

“Plant and service tours in operations management” Metadata:
- Title: ➤ Plant and service tours in operations management
- Author: Roger W. Schmenner
- Language: English
- Number of Pages: Median: 266
- Publisher: ➤ Macmillan Pub Co - Macmillan Pub. Co. - Maxwell Macmillan Canada - Macmillan - Prentice Hall - Macmillan Publishing Co. - Collier Macmillan - Maxwell Macmillan International
- Publish Date: 1989 - 1991 - 1994 - 1998
- Publish Location: ➤ Upper Saddle River, N.J - New York - Toronto
“Plant and service tours in operations management” Subjects and Themes:
- Subjects: ➤ Service industries - Management - Industrial tours - Manufacturing processes - Case studies - Industrial tours. - Plant layout - Service industries, management
Edition Identifiers:
- The Open Library ID: OL687792M - OL15389786M - OL1880277M - OL1410629M
- Online Computer Library Center (OCLC) ID: 37567230 - 27974794
- Library of Congress Control Number (LCCN): 90040783 - 97034761 - 93019376
- All ISBNs: ➤ 0024068969 - 9780132572477 - 0132572478 - 9780024068316 - 0024068314 - 9780024068965
Access and General Info:
- First Year Published: 1989
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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5The service edge
By Ron Zemke and Dick Schaap

“The service edge” Metadata:
- Title: The service edge
- Authors: Ron ZemkeDick Schaap
- Language: English
- Number of Pages: Median: 584
- Publisher: ➤ Plume - Random House Value Publishing - Penguin - New American Library
- Publish Date: 1989 - 1990 - 1991
- Publish Location: New York, N.Y
“The service edge” Subjects and Themes:
- Subjects: ➤ Service industries - Management - Customer service - Customer services - Dienstensector - Kundendienst - Klantenservice - Service à la clientèle - Services (Industrie) - Gestion - Customer relations - Service industries, management
- Places: United States - USA
Edition Identifiers:
- The Open Library ID: OL7590378M - OL21450478M - OL18319086M - OL7675047M - OL2051182M
- Online Computer Library Center (OCLC) ID: 18496417
- Library of Congress Control Number (LCCN): 88028869
- All ISBNs: ➤ 0453006477 - 9780452264939 - 0452264936 - 0517076284 - 9780517076286 - 9780453006477
Access and General Info:
- First Year Published: 1989
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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6Managing Services
By Christopher Lovelock

“Managing Services” Metadata:
- Title: Managing Services
- Author: Christopher Lovelock
- Language: English
- Number of Pages: Median: 496
- Publisher: ➤ Prentice Hall - Prentice Hall College Div
- Publish Date: 1992
- Publish Location: Englewood Cliffs, N.J
“Managing Services” Subjects and Themes:
- Subjects: ➤ Service industries, management - Service industries - Management - Dienstleistungsbetrieb - Dienstleistungssektor - Marketing
Edition Identifiers:
- The Open Library ID: OL1547473M - OL9297092M - OL7342438M
- Online Computer Library Center (OCLC) ID: 24173388
- Library of Congress Control Number (LCCN): 91026857
- All ISBNs: 9780135447017 - 0135447011
Access and General Info:
- First Year Published: 1992
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Borrowable
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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7Managing the professional service firm
By David H. Maister

“Managing the professional service firm” Metadata:
- Title: ➤ Managing the professional service firm
- Author: David H. Maister
- Language: English
- Number of Pages: Median: 372
- Publisher: ➤ Maxwell Macmillan Canada - Free Press - Free Pr - Simon & Schuster, Limited - Maxwell Macmillan International
- Publish Date: ➤ 1993 - 1997 - 2004 - 2007 - 2012
- Publish Location: New York - Toronto
“Managing the professional service firm” Subjects and Themes:
- Subjects: ➤ Professional corporations - Management - Dienstleistungsbetrieb - Service industries, management - 85.05 management and organization: general - Professionalisering - Commerciële dienstverlening - Bedrijfsleiding - Professions libérales - Sociétés civiles professionnelles - Gestion - Sociétés d'exercice libéral
- Places: USA
Edition Identifiers:
- The Open Library ID: OL7927672M - OL37378123M - OL1406329M - OL7721567M - OL29147310M
- Online Computer Library Center (OCLC) ID: 28378635
- Library of Congress Control Number (LCCN): 93014616
- All ISBNs: ➤ 9780743231565 - 0743231562 - 0684834316 - 1416586369 - 1471109658 - 0029197821 - 9780029197820 - 9780684834313 - 9781471109652 - 9781416586364
First Setence:
"One of the most interesting discoveries in my consulting work has been the fact that (apparently) every professional service firm in the world has the same mission statement, regardless of the firm's size, specific profession, or country of operation."
Access and General Info:
- First Year Published: 1993
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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8Service management and marketing
By Christian Grönroos

“Service management and marketing” Metadata:
- Title: ➤ Service management and marketing
- Author: Christian Grönroos
- Language: English
- Number of Pages: Median: 404
- Publisher: ➤ J. Wiley & Sons - Wiley & Sons, Incorporated, John - Wiley - Lexington Books
- Publish Date: ➤ 1990 - 1991 - 2000 - 2007 - 2011 - 2012 - 2013 - 2014 - 2015 - 2016
- Publish Location: ➤ Chichester, West Sussex, England - New York - Lexington, Mass - Hoboken, NJ - Chichester
“Service management and marketing” Subjects and Themes:
- Subjects: ➤ Customer services - Service industries - Marketing - Management & management techniques - Business & Economics - Business / Economics / Finance - Business/Economics - Marketing - General - Sales & Selling - Management - Business & Economics / Sales & Selling - Sales & Selling - General - Dienstensector - Dienstleistungsbetrieb - Dienstleistung - Dienstleistungssektor - Klantgerichtheid - Service à la clientèle - Management - Customer service - Services - Marketingmanagement - Service industries, management - Marketing, management - Customer relations - General - Business & economics -> marketing -> principles of marketing
Edition Identifiers:
- The Open Library ID: ➤ OL39932508M - OL39879808M - OL35440554M - OL33963841M - OL33963776M - OL33963398M - OL33963250M - OL33963229M - OL33962601M - OL33960997M - OL33959665M - OL33903931M - OL33460600M - OL9582976M - OL2207016M - OL17000238M - OL17950966M
- Online Computer Library Center (OCLC) ID: 20593146 - 43936852
- Library of Congress Control Number (LCCN): 2006030743 - 89029201 - 00032093
- All ISBNs: ➤ 0470028629 - 9781118529171 - 0470727489 - 9780470727584 - 111909285X - 0470727586 - 1118529170 - 0669200352 - 9781118529164 - 9781119092841 - 1118529162 - 9780470727485 - 9755394478 - 9780471720348 - 1119092841 - 9781118392461 - 1119159865 - 9780669200355 - 9781119159865 - 9780470028629 - 9781118362730 - 0470727659 - 9780470727508 - 9789755394473 - 0470727640 - 0471720348 - 9780470727652 - 1118392469 - 111836273X - 9781119092858 - 0470727500 - 9780470727645
First Setence:
"The Western world has experienced a post-industrial service economy for over two decades."
Access and General Info:
- First Year Published: 1990
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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9Quality
By John Beckford
“Quality” Metadata:
- Title: Quality
- Author: John Beckford
- Language: English
- Number of Pages: Median: 328
- Publisher: ➤ Taylor & Francis Group - Routledge
- Publish Date: ➤ 1998 - 2002 - 2003 - 2010 - 2012 - 2016
“Quality” Subjects and Themes:
Edition Identifiers:
- The Open Library ID: ➤ OL33770766M - OL33637574M - OL33769906M - OL28884727M - OL33675405M - OL33577713M - OL33753421M - OL33448951M - OL33738143M - OL36747779M - OL36724428M - OL46082369M - OL28840463M - OL33738093M - OL33600091M - OL33658451M - OL34593045M - OL36230276M - OL33689911M - OL33636059M - OL36230330M - OL33462125M
- All ISBNs: ➤ 1134676123 - 9781315644028 - 1134512783 - 1317287762 - 1138186120 - 1134512791 - 9781134676163 - 1134676166 - 1317287770 - 1280032278 - 0203885716 - 9781134676170 - 9781317287759 - 1135843031 - 1138186090 - 0203159721 - 1280332344 - 9781134512768 - 9781317287773 - 1134512767 - 9781317287766 - 9781135843021 - 9781280332340 - 9781134512744 - 9781134676149 - 1315644029 - 9781135842987 - 9781134676125 - 9781135843007 - 113467614X - 9781135843038 - 1135843007 - 9780203159729 - 1135843023 - 1135842981 - 1134512740 - 9781134512799 - 9781134512782 - 9781138186125 - 1317287754 - 9781280032271 - 9780203885710 - 9781138186095 - 1134676174
Access and General Info:
- First Year Published: 1998
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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10Service management
By James A. Fitzsimmons and Mona J. Fitzsimmons

“Service management” Metadata:
- Title: Service management
- Authors: James A. FitzsimmonsMona J. Fitzsimmons
- Language: English
- Number of Pages: Median: 609
- Publisher: ➤ McGraw-Hill/Irwin - McGraw Hill - McGraw Hill Higher Education - McGraw-Hill - McGraw-Hill Companies
- Publish Date: ➤ 1997 - 1998 - 2000 - 2001 - 2005 - 2006 - 2008
- Publish Location: ➤ Boston - Boston, Mass - New York - London
“Service management” Subjects and Themes:
- Subjects: Service industries - Management - Service industries, management - Dienstensector - Dienstleistungsbetrieb
Edition Identifiers:
- The Open Library ID: ➤ OL7294730M - OL16767483M - OL7306938M - OL20181969M - OL9261610M - OL9775820M - OL22633958M - OL22155146M - OL9789816M - OL662795M - OL19790696M
- Online Computer Library Center (OCLC) ID: 55846179 - 149388610 - 164802650
- Library of Congress Control Number (LCCN): 00026733 - 2004055202 - 2007032467 - 97008293
- All ISBNs: ➤ 9780071244404 - 9780073377834 - 9780072312676 - 0070217602 - 9780072982305 - 007231267X - 0072982306 - 0073122580 - 0071244409 - 0070615667 - 9780070217607 - 9780070615663 - 007337783X - 9780073122588
First Setence:
"Services lie at the very hub of economic activity in any society."
Access and General Info:
- First Year Published: 1997
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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11This is Service Design Thinking
Basics, Tools, Cases
By Jakob Schneider and Marc Stickdorn

“This is Service Design Thinking” Metadata:
- Title: ➤ This is Service Design Thinking
- Authors: Jakob SchneiderMarc Stickdorn
- Language: English
- Number of Pages: Median: 376
- Publisher: ➤ Book Industry Services (BIS) - Wiley & Sons, Incorporated, John
- Publish Date: 2011 - 2016
“This is Service Design Thinking” Subjects and Themes:
- Subjects: Service industries, management - Customer services - Creative ability in business - Lateral thinking - Creative thinking
Edition Identifiers:
- The Open Library ID: OL24982126M - OL48220642M
- Online Computer Library Center (OCLC) ID: 705796914
- All ISBNs: 9781119204961 - 1119204968 - 9789063692568 - 9063692560
Access and General Info:
- First Year Published: 2011
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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12This is service design thinking
By Marc Stickdorn and Jakob Schneider

“This is service design thinking” Metadata:
- Title: ➤ This is service design thinking
- Authors: Marc StickdornJakob Schneider
- Language: English
- Number of Pages: Median: 377
- Publisher: ➤ Bis B.V., Uitgeverij (BIS Publishers) - Wiley
- Publish Date: 2011 - 2014
- Publish Location: Hoboken, NJ
“This is service design thinking” Subjects and Themes:
- Subjects: ➤ Service industries - Management - Service industries, management - Customer services - Creative ability in business - Lateral thinking - Creative thinking - BUSINESS & ECONOMICS - Industrial Management - Management Science - Organizational Behavior - Electronic books
Edition Identifiers:
- The Open Library ID: OL27142434M - OL28483897M
- Online Computer Library Center (OCLC) ID: 751834014 - 849722713 - 894513934
- Library of Congress Control Number (LCCN): 2011278217
- All ISBNs: 9781118156308 - 906369279X - 9789063692797 - 1118156307
Access and General Info:
- First Year Published: 2011
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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13Services Marketing Management
By Peter Mudie and Angela Pirrie

“Services Marketing Management” Metadata:
- Title: Services Marketing Management
- Authors: Peter MudieAngela Pirrie
- Language: English
- Number of Pages: Median: 280
- Publisher: ➤ Taylor & Francis Group - Butterworth-Heinemann - Routledge
- Publish Date: 2006 - 2012 - 2015
“Services Marketing Management” Subjects and Themes:
- Subjects: ➤ Service industries, management - Customer services - Service industries - Management - Marketing - Services (Industrie) - Gestion - BUSINESS & ECONOMICS - Industrial Management - Management Science - Organizational Behavior - Diensten - Klantenservice
Edition Identifiers:
- The Open Library ID: ➤ OL38306854M - OL46030510M - OL38312806M - OL33566475M - OL38311837M - OL10809334M - OL33676615M - OL39975871M - OL28838760M
- Online Computer Library Center (OCLC) ID: 474931090
- All ISBNs: ➤ 9781281006424 - 1136366792 - 1136366741 - 9781136366789 - 0080493068 - 9781138138735 - 0750666749 - 9781136366734 - 1138138738 - 9781136366796 - 1136366784 - 1281006424 - 9781136366741 - 9780750666749 - 9780080493060 - 1136366733 - 1136366768 - 9781136366765
Access and General Info:
- First Year Published: 2006
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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14Uncommon service
By Frances Frei

“Uncommon service” Metadata:
- Title: Uncommon service
- Author: Frances Frei
- Language: English
- Number of Pages: Median: 247
- Publisher: Harvard Business Review Press
- Publish Date: 2012
- Publish Location: Boston, Mass
“Uncommon service” Subjects and Themes:
- Subjects: Customer services - Service industries - Management - Customer relations - Service industries, management
Edition Identifiers:
- The Open Library ID: OL24918715M
- Online Computer Library Center (OCLC) ID: 770616997
- Library of Congress Control Number (LCCN): 2011029760
- All ISBNs: 9781422133316 - 1422133311
Access and General Info:
- First Year Published: 2012
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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15The management and marketing of services
By Peter Mudie

“The management and marketing of services” Metadata:
- Title: ➤ The management and marketing of services
- Author: Peter Mudie
- Language: English
- Number of Pages: Median: 306
- Publisher: ➤ Butterworth Heinemann - Taylor & Francis Group - Routledge
- Publish Date: 1993 - 1999 - 2010 - 2017
- Publish Location: Oxford - Boston
“The management and marketing of services” Subjects and Themes:
- Subjects: ➤ Management - Marketing - Service industries - Service industries, management - Services (Industrie) - Gestion - BUSINESS & ECONOMICS - Management Science - Organizational Behavior - Industrial Management - Dienstensector
Edition Identifiers:
- The Open Library ID: ➤ OL34634104M - OL33740038M - OL46031386M - OL38311863M - OL33590587M - OL117917M - OL38312674M - OL38307380M - OL1504394M - OL39987195M
- Online Computer Library Center (OCLC) ID: 474951907
- Library of Congress Control Number (LCCN): 99461880 - 93184138
- All ISBNs: ➤ 1136386432 - 9781136386466 - 9781136386459 - 0750607890 - 1136386459 - 1136386408 - 9780750607896 - 9780750635943 - 1136386467 - 1282769189 - 9781138466814 - 9781136386435 - 9780080938691 - 9781282769182 - 1138466816 - 9781136386404 - 0080938698 - 9781136386411 - 0750635940 - 1136386416
Access and General Info:
- First Year Published: 1993
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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16Wedding Planning and Management
By Maggie Daniels and Carrie Wosicki

“Wedding Planning and Management” Metadata:
- Title: ➤ Wedding Planning and Management
- Authors: Maggie DanielsCarrie Wosicki
- Language: English
- Number of Pages: Median: 524
- Publisher: ➤ Routledge - Taylor & Francis Group
- Publish Date: 2013 - 2020
“Wedding Planning and Management” Subjects and Themes:
- Subjects: ➤ Weddings, planning - Consultants - Service industries, management - Economics - Wedding supplies and services industry - Management - Weddings - Planning
Edition Identifiers:
- The Open Library ID: ➤ OL28083658M - OL28323336M - OL28083671M - OL29500893M - OL28764115M - OL29253988M - OL28083668M - OL29391482M - OL28083670M - OL28080872M
- Library of Congress Control Number (LCCN): 2013016881
- All ISBNs: ➤ 9781000091144 - 9780415644457 - 1000091120 - 113616054X - 9781000091120 - 9780429276828 - 0415644445 - 0367227843 - 9780367227845 - 9780415644440 - 9781136160547 - 0415644453 - 0367227827 - 9781136160554 - 1000091147 - 9780367227821 - 1136160558 - 0429276826 - 9781000091106 - 1000091104
Author's Alternative Names:
"Maggie Daniels", "Maggie Hill Davis", "Katherine Deauxville", "M. H. Davis" and "Maggie Davis"Access and General Info:
- First Year Published: 2013
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
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17Lean Six Sigma for the Office
By James William Martin

“Lean Six Sigma for the Office” Metadata:
- Title: Lean Six Sigma for the Office
- Author: James William Martin
- Language: English
- Number of Pages: Median: 344
- Publisher: ➤ CRC Press LLC - Taylor & Francis Group - AUERBACH - Productivity Press
- Publish Date: 2008 - 2009 - 2021
“Lean Six Sigma for the Office” Subjects and Themes:
- Subjects: ➤ Six sigma (quality control standard) - Total quality management - Office management - Service industries, management - Six sigma (Quality control standard) - Service industries - Quality control - Qualité totale - Six Sigma - Bureaux - Organisation - Services (Industrie) - Qualité - Contrôle - BUSINESS & ECONOMICS - Quality Control - Total Quality Management
Edition Identifiers:
- The Open Library ID: ➤ OL11817123M - OL34594002M - OL34760467M - OL33477004M - OL34760517M - OL36250707M - OL50583164M - OL33770245M
- Online Computer Library Center (OCLC) ID: 297222837
- Library of Congress Control Number (LCCN): 2008011862
- All ISBNs: ➤ 9781420068801 - 1281863300 - 9781439888094 - 1439888094 - 1420068806 - 9781000356847 - 9781000356809 - 1000356809 - 9781003049494 - 9780429249440 - 1420068792 - 9781281863300 - 1000356841 - 9781420068795 - 1003049494 - 0429249446
Access and General Info:
- First Year Published: 2008
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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18Service Design
From Insight to Implementation
By Andy Polaine, Lavrans Løvlie and Ben Reason

“Service Design” Metadata:
- Title: Service Design
- Authors: Andy PolaineLavrans LøvlieBen Reason
- Language: English
- Number of Pages: Median: 216
- Publisher: ➤ Rosenfeld Media, LLC - Rosenfeld Media
- Publish Date: 2013
- Publish Location: New York
“Service Design” Subjects and Themes:
- Subjects: ➤ service design - business - design - strategy - innovation - Service industries, management - Customer services - Business planning - Industries, social aspects - General - Customer relations - Site design - Page design - Com060130 - Cs.cmp_sc.app_sw - Cs.cmp_sc.intrn_www - Cs.offc_tch.intrn_wb_pg_dsg
Edition Identifiers:
- The Open Library ID: OL25427329M - OL27948622M
- Library of Congress Control Number (LCCN): 2012952337
- All ISBNs: 1933820330 - 9781933820330
Access and General Info:
- First Year Published: 2013
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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19Management and Technology in Knowledge, Service, Tourism and Hospitality
By Ford Lumban Gaol, Wyne Mars and Hoga Saragih
“Management and Technology in Knowledge, Service, Tourism and Hospitality” Metadata:
- Title: ➤ Management and Technology in Knowledge, Service, Tourism and Hospitality
- Authors: Ford Lumban GaolWyne MarsHoga Saragih
- Language: English
- Number of Pages: Median: 148
- Publisher: Taylor & Francis Group
- Publish Date: 2014
“Management and Technology in Knowledge, Service, Tourism and Hospitality” Subjects and Themes:
- Subjects: ➤ Service industries - Tourism - Hospitality industry - Knowledge management - Service industries, management - Management - Technological innovations - Tecnological innovations - Accueil (Tourisme) - Gestion - Gestion des connaissances - Services (Industrie) - Innovations - BUSINESS & ECONOMICS - Industries - General
Edition Identifiers:
- The Open Library ID: ➤ OL29240553M - OL29810018M - OL29841156M - OL33532322M - OL33794292M - OL29841242M - OL28784867M
- Online Computer Library Center (OCLC) ID: 875095817
- All ISBNs: ➤ 1315775522 - 9781306568029 - 9781317687696 - 9781315775524 - 131768768X - 9781138001336 - 9781317687702 - 9781317687689 - 9780429227370 - 1138001333 - 1317687698 - 1317687701 - 042922737X - 1306568021
Access and General Info:
- First Year Published: 2014
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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20Service Systems Engineering and Management
By A. Ravi Ravindran, Paul M. Griffin and Vittaldas V. Prabhu
“Service Systems Engineering and Management” Metadata:
- Title: ➤ Service Systems Engineering and Management
- Authors: A. Ravi RavindranPaul M. GriffinVittaldas V. Prabhu
- Language: English
- Number of Pages: Median: 578
- Publisher: Taylor & Francis Group
- Publish Date: 2018 - 2021
“Service Systems Engineering and Management” Subjects and Themes:
- Subjects: ➤ Service industries, management - Business logistics - Service industries - Management - Mathematics - Services (Industrie) - Gestion - Logistique (Organisation) - Mathématiques - BUSINESS & ECONOMICS - Industrial Management - Management Science - Organizational Behavior
Edition Identifiers:
- The Open Library ID: ➤ OL33597583M - OL33704625M - OL34703295M - OL33598357M - OL28903369M - OL33562159M - OL33610338M
- Online Computer Library Center (OCLC) ID: 1032375540
- All ISBNs: ➤ 135105418X - 9781351054171 - 1351054171 - 0367781328 - 1498723071 - 9780367781323 - 9781498723060 - 149872308X - 1498723063 - 9781498723077 - 1498723098 - 9781498723091 - 9781498723084 - 9781351054188
Access and General Info:
- First Year Published: 2018
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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21Service Supply Chain Systems
By Tsan-Ming Choi

“Service Supply Chain Systems” Metadata:
- Title: Service Supply Chain Systems
- Author: Tsan-Ming Choi
- Language: English
- Number of Pages: Median: 172
- Publisher: Taylor & Francis Group
- Publish Date: 2016 - 2018
“Service Supply Chain Systems” Subjects and Themes:
- Subjects: ➤ Systems engineering - Business logistics - Service industries, management - Customer services - Customer relations - Service à la clientèle - Logistique (Organisation) - BUSINESS & ECONOMICS - Industrial Management - Management - Management Science - Organizational Behavior
Edition Identifiers:
- The Open Library ID: ➤ OL29737190M - OL28898651M - OL28819383M - OL29351081M - OL29819377M - OL33500541M - OL29737191M
- Online Computer Library Center (OCLC) ID: 944408715
- Library of Congress Control Number (LCCN): 2016012255
- All ISBNs: ➤ 9781317402299 - 9781317402282 - 1138028290 - 9781315682143 - 1317402294 - 1315682141 - 1317402278 - 1317402286 - 9781317402275 - 9780429226045 - 9781138612204 - 0429226047 - 9781138028296 - 1138612200
Access and General Info:
- First Year Published: 2016
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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22Gower handbook of call and contact centre management
By Natalie Calvert

“Gower handbook of call and contact centre management” Metadata:
- Title: ➤ Gower handbook of call and contact centre management
- Author: Natalie Calvert
- Languages: English - und
- Number of Pages: Median: 368
- Publisher: ➤ GOWER - Taylor & Francis Group - Gower
- Publish Date: 2004 - 2017
- Publish Location: Burlington, VT - ALDERSHOT
“Gower handbook of call and contact centre management” Subjects and Themes:
- Subjects: ➤ Management - Call centers - Service industries, management - Centres d'appels (Affaires) - Gestion - BUSINESS & ECONOMICS - Industrial Management - Management Science - Organizational Behavior
Edition Identifiers:
- The Open Library ID: ➤ OL53976818M - OL22605893M - OL3304763M - OL35539931M - OL54003039M - OL35531666M
- Online Computer Library Center (OCLC) ID: 988028941
- Library of Congress Control Number (LCCN): 2004047538
- All ISBNs: ➤ 1351932365 - 9781315253879 - 9781351932356 - 9780566085109 - 0566085100 - 1315253879 - 9781351932349 - 1351932349 - 9781351932363 - 1351932357
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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23Managing service firms
By Per Skålén

“Managing service firms” Metadata:
- Title: Managing service firms
- Author: Per Skålén
- Language: English
- Number of Pages: Median: 198
- Publisher: ➤ Taylor & Francis Group - Routledge
- Publish Date: 2010 - 2011 - 2015
- Publish Location: New York, NY
“Managing service firms” Subjects and Themes:
- Subjects: ➤ Marketing - Service industries - Management - Dienstleistungsbetrieb - Verbraucherverhalten - Service industries, management - Marketing, management - BUSINESS & ECONOMICS - General - Distribution
Edition Identifiers:
- The Open Library ID: ➤ OL40300585M - OL37305255M - OL37289433M - OL34614756M - OL33691588M - OL33578067M - OL23834151M
- Online Computer Library Center (OCLC) ID: 643053639 - 449284376
- Library of Congress Control Number (LCCN): 2009040648
- All ISBNs: ➤ 9781136990908 - 9781136990960 - 9781136990915 - 1136990933 - 9781136990939 - 113699095X - 1136990968 - 9781136990953 - 9781138864122 - 0415473268 - 9780415473262 - 1136990909 - 1136990917 - 1138864129
Access and General Info:
- First Year Published: 2010
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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24Managing services
By Alan Nankervis, Yuki Miyamoto, Ruth Taylor and John Milton Smith

“Managing services” Metadata:
- Title: Managing services
- Authors: Alan NankervisYuki MiyamotoRuth TaylorJohn Milton Smith
- Language: English
- Number of Pages: Median: 380
- Publisher: Cambridge University Press
- Publish Date: 2005 - 2006 - 2009
“Managing services” Subjects and Themes:
- Subjects: ➤ Management Science - Service industries - Management - Organizational Behavior - Industrial Management - BUSINESS & ECONOMICS - Service industries, management
Edition Identifiers:
- The Open Library ID: OL53935460M - OL40784379M - OL34443446M - OL7748234M
- Online Computer Library Center (OCLC) ID: 60964898
- Library of Congress Control Number (LCCN): 2006275190
- All ISBNs: ➤ 0511129424 - 9780511481260 - 1280223952 - 9780511129421 - 0511481268 - 0521606519 - 9781280223952 - 9780521606516
First Setence:
"There are many texts that focus on the strategies, plans and operational functions associated with the management of particular industries and organisations."
Author's Alternative Names:
"John Milton-Smith"Access and General Info:
- First Year Published: 2005
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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25Defining your market
By Art Weinstein

“Defining your market” Metadata:
- Title: Defining your market
- Author: Art Weinstein
- Language: English
- Number of Pages: Median: 180
- Publisher: ➤ Taylor & Francis Group - Haworth Press
- Publish Date: 1998 - 2016
- Publish Location: New York
“Defining your market” Subjects and Themes:
- Subjects: ➤ Management - Industrial management - Service industries - High technology industries - Market share - Strategic planning - Administración industrial - Strategische planning - Marktaandeel - ADMINISTRACION - Planificación estratégica - Industria - Marketingstrategie - Industrias de servicios - Administración - Alta Tecnologia - Hoogwaardige technologie - Service industries, management - Marketing - Planification stratégique - Part de marché - Gestion d'entreprise - Industries de pointe - Gestion - Services (Industrie) - BUSINESS & ECONOMICS / Industrial Management - BUSINESS & ECONOMICS / Management - BUSINESS & ECONOMICS / Management Science - BUSINESS & ECONOMICS / Organizational Behavior
Edition Identifiers:
- The Open Library ID: OL37285626M - OL37258940M - OL36725981M - OL36725634M - OL353146M
- Online Computer Library Center (OCLC) ID: 936322660 - 38432619
- Library of Congress Control Number (LCCN): 98012798
- All ISBNs: ➤ 1317957776 - 9780789002525 - 1317957784 - 0789002523 - 9780789002518 - 9781315865461 - 1315865467 - 9781317957782 - 9781317957775 - 1317957768 - 0789002515 - 9781317957768
Access and General Info:
- First Year Published: 1998
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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26Quality
By John Beckford

“Quality” Metadata:
- Title: Quality
- Author: John Beckford
- Language: English
- Number of Pages: Median: 351
- Publisher: ➤ Taylor & Francis, Inc. - Routledge
- Publish Date: 1998 - 2002 - 2004 - 2010
- Publish Location: ➤ New York, NY - London - New York
“Quality” Subjects and Themes:
- Subjects: ➤ Case studies - Management - Service industries - Manufacturing industries - Total quality management - Quality assurance - Quality control - Manufactures - Service industries, management - BUSINESS & ECONOMICS - TECHNOLOGY & ENGINEERING - Business & economics
Edition Identifiers:
- The Open Library ID: ➤ OL7488818M - OL7409750M - OL15952296M - OL702883M - OL7485533M - OL7488819M - OL23192146M
- Online Computer Library Center (OCLC) ID: 38106731 - 53179812 - 49799652
- Library of Congress Control Number (LCCN): 97051904 - 2002069854 - 2009011321
- All ISBNs: ➤ 0415181631 - 0415259185 - 020307078X - 9780203361566 - 0415259193 - 9780415996341 - 9780415996358 - 9780415181648 - 9780415181631 - 0415996341 - 041599635X - 041518164X - 9780415259194 - 0203027795 - 9780415259187 - 9780203027790 - 0203361563 - 9780203070789
First Setence:
"Five arguments about quality: economic, social, environmental, service challenge, the problem of quality."
"Quality has emerged as and remained a dominant theme in management thinking over the past fifty years."
"Quality has emerged and remained as a dominant theme in management thinking since the 1940s."
Access and General Info:
- First Year Published: 1998
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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27Six Sigma in Transactional and Service Environments
By Hasan Akpolat

“Six Sigma in Transactional and Service Environments” Metadata:
- Title: ➤ Six Sigma in Transactional and Service Environments
- Author: Hasan Akpolat
- Language: English
- Number of Pages: Median: 184
- Publisher: Gower - Taylor & Francis Group
- Publish Date: 2004 - 2016 - 2017
“Six Sigma in Transactional and Service Environments” Subjects and Themes:
- Subjects: ➤ Service industries, management - Quality control, standards - Quality control, statistical methods - Service industries - Management - Six sigma (Quality control standard) - Quality control - Statistical methods - Services (Industrie) - Gestion - Six Sigma - Qualité - Contrôle - Méthodes statistiques - BUSINESS & ECONOMICS / Industrial Management - BUSINESS & ECONOMICS / Management - BUSINESS & ECONOMICS / Management Science - BUSINESS & ECONOMICS / Organizational Behavior
Edition Identifiers:
- The Open Library ID: ➤ OL35523527M - OL28855198M - OL35537164M - OL53970052M - OL54052588M - OL9735235M
- Online Computer Library Center (OCLC) ID: 974642262 - 54677741
- Library of Congress Control Number (LCCN): 2004005222
- All ISBNs: ➤ 9781315243030 - 9781351899840 - 1351899821 - 1351899848 - 9781351899833 - 135189983X - 1315243032 - 1138255785 - 9781351899826 - 9780566085772 - 9781138255784 - 0566085771
First Setence:
"In recent years, much has been published about Six Sigma in the business and academic press and on the Internet."
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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28Strategic Service Management
By Bettie M. J. Goud and Aart P. J. Goud

“Strategic Service Management” Metadata:
- Title: Strategic Service Management
- Authors: Bettie M. J. GoudAart P. J. Goud
- Language: English
- Number of Pages: Median: 202
- Publisher: ➤ Routledge - Taylor & Francis Group
- Publish Date: 2004 - 2016 - 2019
“Strategic Service Management” Subjects and Themes:
- Subjects: Service industries, management - Service industries - Management - BUSINESS & ECONOMICS / General - BUSINESS & ECONOMICS / Industries / Service Industries
Edition Identifiers:
- The Open Library ID: ➤ OL33420101M - OL54006558M - OL33765214M - OL28814534M - OL53900334M - OL28748274M
- Online Computer Library Center (OCLC) ID: 1130756669
- All ISBNs: ➤ 1003021727 - 1000036081 - 9781000036138 - 9781003021728 - 1000036138 - 9781138682894 - 9020733028 - 1138682896 - 9789020733020 - 9781000036084 - 9781000036183 - 1000036189
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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29Advances in Service Network Analysis
By Noel Scott and Eric Laws

“Advances in Service Network Analysis” Metadata:
- Title: ➤ Advances in Service Network Analysis
- Authors: Noel ScottEric Laws
- Language: English
- Number of Pages: Median: 206
- Publisher: ➤ Routledge - Routledge, Chapman & Hall, Incorporated - Taylor & Francis Group
- Publish Date: 2011 - 2013 - 2024
“Advances in Service Network Analysis” Subjects and Themes:
- Subjects: Business networks - Service industries, management
Edition Identifiers:
- The Open Library ID: ➤ OL39598246M - OL39588352M - OL39626249M - OL39618998M - OL27648994M - OL57549726M
- All ISBNs: ➤ 9781315878065 - 9781032927756 - 1317995570 - 0415686644 - 9781317995586 - 1317995562 - 1032927755 - 1315878062 - 9780415686648 - 9781317995579 - 9781317995562 - 1317995589
Access and General Info:
- First Year Published: 2011
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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30Designing Service Processes to Unlock Value
By Joy M. Field
“Designing Service Processes to Unlock Value” Metadata:
- Title: ➤ Designing Service Processes to Unlock Value
- Author: Joy M. Field
- Language: English
- Number of Pages: Median: 185
- Publisher: Business Expert Press
- Publish Date: 2012 - 2016 - 2020 - 2024
“Designing Service Processes to Unlock Value” Subjects and Themes:
Edition Identifiers:
- The Open Library ID: ➤ OL36199275M - OL36299414M - OL36216560M - OL36205358M - OL52624813M - OL36252345M
- All ISBNs: ➤ 1606493043 - 1637427298 - 1283895064 - 9781283895064 - 1631573950 - 1953349269 - 1606493051 - 9781631573958 - 9781637427293 - 9781606493052 - 9781606493045 - 9781953349262
Access and General Info:
- First Year Published: 2012
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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31Effective multi-unit leadership
By Chris Edger
“Effective multi-unit leadership” Metadata:
- Title: ➤ Effective multi-unit leadership
- Author: Chris Edger
- Language: English
- Number of Pages: Median: 328
- Publisher: Taylor & Francis Group - Gower
- Publish Date: 2012 - 2016
- Publish Location: Burlington, VT
“Effective multi-unit leadership” Subjects and Themes:
- Subjects: ➤ Leadership - Management - Retail trade, management - Service industries, management - Hospitality industry - Industrial management - Organizational sociology
Edition Identifiers:
- The Open Library ID: ➤ OL53964001M - OL28855208M - OL53982228M - OL54035610M - OL25270448M - OL53959636M
- Online Computer Library Center (OCLC) ID: 952728735
- Library of Congress Control Number (LCCN): 2012011076
- All ISBNs: ➤ 1317145542 - 9781317145523 - 131557893X - 9781409424338 - 1409424324 - 9781138257788 - 9781317145530 - 9781315578934 - 1317145534 - 1317145526 - 9781409424321 - 1409424332 - 9781317145547 - 1138257788
Access and General Info:
- First Year Published: 2012
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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32Managing Services
By Kathryn Haynes and Irena Grugulis
“Managing Services” Metadata:
- Title: Managing Services
- Authors: Kathryn HaynesIrena Grugulis
- Language: English
- Number of Pages: Median: 240
- Publisher: ➤ Oxford University Press - Oxford University Press, Incorporated
- Publish Date: 2013 - 2014
- Publish Location: Oxford
“Managing Services” Subjects and Themes:
- Subjects: Service industries, management - Service industries - Management
Edition Identifiers:
- The Open Library ID: OL43316994M - OL46047569M - OL36298958M - OL28513836M
- Library of Congress Control Number (LCCN): 2013940188
- All ISBNs: ➤ 9780191767869 - 019969608X - 9780199696086 - 1306194636 - 9780191641435 - 019164143X - 9781306194631 - 0191767867
Access and General Info:
- First Year Published: 2013
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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33Service Science
By Mark S. Daskin
“Service Science” Metadata:
- Title: Service Science
- Author: Mark S. Daskin
- Language: English
- Number of Pages: Median: 602
- Publisher: ➤ Wiley & Sons, Incorporated, John
- Publish Date: 2011 - 2012
“Service Science” Subjects and Themes:
- Subjects: Operations research - Service industries, management
Edition Identifiers:
- The Open Library ID: OL29056666M - OL39897601M - OL35585783M - OL29074744M - OL36790216M
- All ISBNs: ➤ 0470877871 - 9781118126066 - 1118126068 - 9781118303412 - 9780470877876 - 0470877863 - 1118303415 - 9781283203609 - 9780470877869 - 128320360X
Access and General Info:
- First Year Published: 2011
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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34Servitization Strategy and Managerial Control
By Anna Pistoni and Lucrezia Songini

“Servitization Strategy and Managerial Control” Metadata:
- Title: ➤ Servitization Strategy and Managerial Control
- Authors: Anna PistoniLucrezia Songini
- Language: English
- Number of Pages: Median: 328
- Publisher: ➤ Emerald Publishing - Emerald Publishing Limited
- Publish Date: 2017
“Servitization Strategy and Managerial Control” Subjects and Themes:
- Subjects: ➤ Production management - Service industries, management - Production engineering - Customer services - Business logistics - Strategic planning
Edition Identifiers:
- The Open Library ID: OL29362078M - OL29362093M - OL30592560M
- All ISBNs: ➤ 1787148467 - 9781787148468 - 1787148459 - 9781787432741 - 1787432742 - 9781787148451
Access and General Info:
- First Year Published: 2017
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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35Service management
By Richard Normann

“Service management” Metadata:
- Title: Service management
- Author: Richard Normann
- Language: English
- Number of Pages: Median: 210
- Publisher: Wiley
- Publish Date: 1984 - 1991 - 2000 - 2001
- Publish Location: ➤ Chichester - Chichester [West Sussex] - New York
“Service management” Subjects and Themes:
- Subjects: ➤ Service industries - Management - Industrial management, handbooks, manuals, etc. - Service industries, management
Edition Identifiers:
- The Open Library ID: OL3963816M - OL1882931M - OL2841816M - OL7618243M
- Online Computer Library Center (OCLC) ID: 45316461 - 10505142
- Library of Congress Control Number (LCCN): 90043731 - 2001268260 - 84003711
- All ISBNs: ➤ 9780471494393 - 9780471928850 - 0471494399 - 0471928852 - 9780471904038 - 0471904031
First Setence:
"The trends are suggestive."
Access and General Info:
- First Year Published: 1984
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
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36Facilities Management
By Joel D. Levitt

“Facilities Management” Metadata:
- Title: Facilities Management
- Author: Joel D. Levitt
- Language: English
- Number of Pages: Median: 257
- Publisher: Momentum Press
- Publish Date: 2013
“Facilities Management” Subjects and Themes:
- Subjects: Service industries, management
Edition Identifiers:
- The Open Library ID: OL27569321M - OL38354468M - OL53245449M
- All ISBNs: ➤ 9781606503249 - 9781283979948 - 9781606503263 - 160650326X - 1283979942 - 1606503243
Access and General Info:
- First Year Published: 2013
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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37New service development
By James A. Fitzsimmons and Mona J. Fitzsimmons

“New service development” Metadata:
- Title: New service development
- Authors: James A. FitzsimmonsMona J. Fitzsimmons
- Language: English
- Number of Pages: Median: 336
- Publisher: ➤ Sage Publications, Inc - SAGE Publications, Incorporated - Sage Publications
- Publish Date: 1999 - 2000 - 2012
- Publish Location: Thousand Oaks, Calif
“New service development” Subjects and Themes:
- Subjects: ➤ Product management - Customer services - Service industries - Management - New products - Service industries, management - New products, management
Edition Identifiers:
- The Open Library ID: OL8028877M - OL38257110M - OL51664757M - OL39912699M - OL48603M
- Library of Congress Control Number (LCCN): 99050410
- All ISBNs: ➤ 0761917411 - 1452205566 - 9781322413204 - 9781452221793 - 1452221790 - 9780761917427 - 9780761917410 - 1322413207 - 9781452205564 - 076191742X
Access and General Info:
- First Year Published: 1999
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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38Service systems management and engineering
By Ching M. Chang
“Service systems management and engineering” Metadata:
- Title: ➤ Service systems management and engineering
- Author: Ching M. Chang
- Language: English
- Number of Pages: Median: 705
- Publisher: ➤ Wiley & Sons, Incorporated, John - John Wiley & Sons
- Publish Date: 2010 - 2018
- Publish Location: Hoboken, N.J
“Service systems management and engineering” Subjects and Themes:
- Subjects: ➤ Systems engineering - Service industries - Management - Information technology - Management information systems - Service industries, management
Edition Identifiers:
- The Open Library ID: OL48712499M - OL24408960M - OL29371887M
- Online Computer Library Center (OCLC) ID: 441196406
- Library of Congress Control Number (LCCN): 2009045962
- All ISBNs: ➤ 1119507545 - 0470423323 - 9780470900208 - 9780470423325 - 9781119507543 - 0470900202
Access and General Info:
- First Year Published: 2010
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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39Coalitions and Competition
By Yair Aharoni

“Coalitions and Competition” Metadata:
- Title: Coalitions and Competition
- Author: Yair Aharoni
- Language: English
- Number of Pages: Median: 320
- Publisher: ➤ Taylor & Francis Group - Routledge
- Publish Date: 2014 - 2015
“Coalitions and Competition” Subjects and Themes:
- Subjects: Professions - Service industries, management
Edition Identifiers:
- The Open Library ID: OL33603148M - OL27728825M - OL33493303M - OL33496082M - OL33708806M
- All ISBNs: ➤ 1317935950 - 0415722594 - 9781315858180 - 1317935942 - 9781317935964 - 1317935969 - 1315858185 - 9781317935940 - 9781317935957 - 9780415722599
Access and General Info:
- First Year Published: 2014
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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40Employees and Employers in Service Organizations
By Arvind K. Birdie
“Employees and Employers in Service Organizations” Metadata:
- Title: ➤ Employees and Employers in Service Organizations
- Author: Arvind K. Birdie
- Language: English
- Number of Pages: Median: 374
- Publisher: ➤ Apple Academic Press, Incorporated - Taylor & Francis Group
- Publish Date: 2017 - 2021
“Employees and Employers in Service Organizations” Subjects and Themes:
- Subjects: ➤ Service industries, management - Service industries workers - Service industries - Personnel management - Services (Industrie) - Personnel - Gestion - BUSINESS & ECONOMICS - Industrial Management - Management - Management Science - Organizational Behavior - Business & Management - Personnel & human resources management - Other manufacturing technologies - Retail & wholesale industries - Management & management techniques - Working patterns & practices - Business and Management
Edition Identifiers:
- The Open Library ID: OL34711515M - OL34546154M - OL57514654M - OL28626451M - OL34747807M
- Online Computer Library Center (OCLC) ID: 971267552
- Library of Congress Control Number (LCCN): 2017008012
- All ISBNs: ➤ 9781315341637 - 9781774636947 - 1774636948 - 9781771884747 - 9781771884730 - 9781315322667 - 1315341638 - 1771884738 - 1771884746 - 1315322668
Access and General Info:
- First Year Published: 2017
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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41Service Management
By Cengiz Haksever and Barry Render
“Service Management” Metadata:
- Title: Service Management
- Authors: Cengiz HakseverBarry Render
- Language: English
- Number of Pages: Median: 524
- Publisher: ➤ Pearson Education, Limited - FT Press
- Publish Date: 2013 - 2017
“Service Management” Subjects and Themes:
Edition Identifiers:
- The Open Library ID: OL35569894M - OL28856527M - OL29143873M
- All ISBNs: ➤ 0133088774 - 9780134778013 - 9780133088779 - 0134778014 - 0133088820 - 9780133088823
Access and General Info:
- First Year Published: 2013
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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42Public Services under Reconstruction
By Marja Gastelaars
“Public Services under Reconstruction” Metadata:
- Title: ➤ Public Services under Reconstruction
- Author: Marja Gastelaars
- Language: English
- Number of Pages: Median: 208
- Publisher: Taylor & Francis Group
- Publish Date: 2009 - 2015
“Public Services under Reconstruction” Subjects and Themes:
Edition Identifiers:
- The Open Library ID: OL33691348M - OL28801595M - OL54001443M - OL33613553M - OL33589635M
- All ISBNs: ➤ 9781134028535 - 9781138864092 - 1134028520 - 1134028539 - 9781134028528 - 1134028482 - 1138864099 - 1134028504 - 9781134028504 - 9781134028481
Access and General Info:
- First Year Published: 2009
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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43Services Marketing Interactive Approach
By Raymond P. Fisk, Stephen J. Grove and Joby John

“Services Marketing Interactive Approach” Metadata:
- Title: ➤ Services Marketing Interactive Approach
- Authors: Raymond P. FiskStephen J. GroveJoby John
- Language: English
- Number of Pages: Median: 288
- Publisher: Cengage South-Western
- Publish Date: 2013
“Services Marketing Interactive Approach” Subjects and Themes:
- Subjects: Service industries, management - Service industries - Marketing - Management - Business and Management
Edition Identifiers:
- The Open Library ID: OL28489501M
- Online Computer Library Center (OCLC) ID: 816161477
- All ISBNs: 1285057139 - 9781285057132
Access and General Info:
- First Year Published: 2013
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
Downloads Are Not Available:
The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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44Managing Local Services
By George A. Boyne
“Managing Local Services” Metadata:
- Title: Managing Local Services
- Author: George A. Boyne
- Language: English
- Number of Pages: Median: 144
- Publisher: ➤ Routledge - Taylor & Francis Group
- Publish Date: 2013
“Managing Local Services” Subjects and Themes:
- Subjects: Service industries, management
Edition Identifiers:
- The Open Library ID: OL38746786M - OL38731382M - OL46029806M - OL40304665M - OL53941858M
- All ISBNs: ➤ 113530324X - 9781135303242 - 9781315039695 - 1135303177 - 1315039699 - 9781299994096 - 9781135303174 - 9781135303105 - 1299994091 - 113530310X
Access and General Info:
- First Year Published: 2013
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
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45Advances in services innovations
By Dieter Spath

“Advances in services innovations” Metadata:
- Title: ➤ Advances in services innovations
- Author: Dieter Spath
- Language: English
- Number of Pages: Median: 316
- Publisher: ➤ Springer London, Limited - Springer
- Publish Date: 2006 - 2007 - 2008 - 2010
- Publish Location: New York - Berlin
“Advances in services innovations” Subjects and Themes:
- Subjects: ➤ Technological innovations - Service industries - Congresses - Innovations - Services (Industrie) - Congrès - Engineering - Business planning - Industrial engineering - Service industries, management
Edition Identifiers:
- The Open Library ID: OL23390397M - OL37096421M - OL23666882M - OL36639620M - OL28049992M
- Library of Congress Control Number (LCCN): 2006934195
- All ISBNs: ➤ 3540817514 - 9783642067549 - 3642067549 - 3540298584 - 9783540817512 - 9783540298601 - 3540298606 - 9783540298588
Access and General Info:
- First Year Published: 2006
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: Unclassified
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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46Managing service operations
By Bill Hollins, William J Hollins and Sadie Shinkins

“Managing service operations” Metadata:
- Title: Managing service operations
- Authors: Bill HollinsWilliam J HollinsSadie Shinkins
- Language: English
- Number of Pages: Median: 312
- Publisher: ➤ SAGE Publications, Incorporated - Sage Publications - SAGE Publications, Limited - Sage Publications Ltd
- Publish Date: 2006 - 2008
- Publish Location: Thousand Oaks, CA - London
“Managing service operations” Subjects and Themes:
- Subjects: ➤ Management - Production management - Service industries - Work design - Operational research - Business & Economics - Business / Economics / Finance - Business/Economics - Production & Operations Management - Business & Economics / Production & Operations Management - Service industries, management - Product management
Edition Identifiers:
- The Open Library ID: OL39881500M - OL38252183M - OL8433740M - OL8433739M - OL20007350M
- Library of Congress Control Number (LCCN): 2006927097
- All ISBNs: ➤ 1412929539 - 9781412929523 - 128256031X - 9781282560314 - 9781848604667 - 9781412929530 - 1412929520 - 1848604661
Access and General Info:
- First Year Published: 2006
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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47Service productivity management
By H. David Sherman and Joe Zhu

“Service productivity management” Metadata:
- Title: ➤ Service productivity management
- Authors: H. David ShermanJoe Zhu
- Language: English
- Number of Pages: Median: 339
- Publisher: ➤ Springer - Springer London, Limited
- Publish Date: 2006 - 2014
“Service productivity management” Subjects and Themes:
- Subjects: ➤ Labor productivity - Service industries - Management - Industrial productivity - Data envelopment analysis - Engineering economy - Industrial management - Industrial engineering - Economics - Econometrics - Operations research - Service industries, management - Benchmarking (management)
Edition Identifiers:
- The Open Library ID: OL35749445M - OL28310275M - OL7445478M
- Online Computer Library Center (OCLC) ID: 71222422
- Library of Congress Control Number (LCCN): 2006922584
- All ISBNs: ➤ 1461498058 - 9780387332116 - 0387332316 - 0387332111 - 9781461498056 - 9780387332314
Author's Alternative Names:
"H David Sherman" and "Sherman H. David"Access and General Info:
- First Year Published: 2006
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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48Services Marketing and Management
By Audrey Gilmore

“Services Marketing and Management” Metadata:
- Title: ➤ Services Marketing and Management
- Author: Audrey Gilmore
- Language: English
- Number of Pages: Median: 216
- Publisher: ➤ SAGE Publications, Incorporated - SAGE Publications, Limited - Sage Publications - SAGE Publications Ltd - Sage Publications Ltd
- Publish Date: 2003 - 2010
“Services Marketing and Management” Subjects and Themes:
- Subjects: Marketing - Service industries - Management - Service industries, management
Edition Identifiers:
- The Open Library ID: OL51666926M - OL39880783M - OL38251085M - OL9516234M - OL9710913M
- Online Computer Library Center (OCLC) ID: 53249971
- Library of Congress Control Number (LCCN): 2002115868
- All ISBNs: ➤ 1412932165 - 0761941576 - 9781412932165 - 9781280368646 - 9780761941576 - 0761941584 - 9781446215203 - 1446215202 - 1280368640 - 9780761941583
First Setence:
"Services are all around us - as consumers we use services every day."
Access and General Info:
- First Year Published: 2003
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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49Transactional Six Sigma and Lean Servicing
By Betsi Harris Ehrlich

“Transactional Six Sigma and Lean Servicing” Metadata:
- Title: ➤ Transactional Six Sigma and Lean Servicing
- Author: Betsi Harris Ehrlich
- Language: English
- Number of Pages: Median: 296
- Publisher: ➤ CRC Press LLC - Taylor & Francis Group - CRC - St. Lucie Press
- Publish Date: 2002
- Publish Location: Boca Raton
“Transactional Six Sigma and Lean Servicing” Subjects and Themes:
- Subjects: ➤ Management - Service industries - Total quality management - Service industries, management - Six Sigma (Quality control standard) - Services (Industrie) - Gestion - Qualité totale - Six Sigma - BUSINESS & ECONOMICS - Industries - Manufacturing Industries - TECHNOLOGY - Engineering - Industrial
Edition Identifiers:
- The Open Library ID: OL50585779M - OL33400304M - OL18141408M - OL9366425M
- Online Computer Library Center (OCLC) ID: 49493226 - 1058061011
- Library of Congress Control Number (LCCN): 2002018976
- All ISBNs: ➤ 1574443259 - 1420000330 - 9781574443257 - 9781420000337 - 1439887055 - 9781439887059
First Setence:
"Technically, Six Sigma is a measure of variation that represents 3.4 defects out of one million opportunities for defects."
Access and General Info:
- First Year Published: 2002
- Is Full Text Available: No
- Is The Book Public: No
- Access Status: No_ebook
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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50The service consultant
By Ron Garner, Ronald A Garner and C. William Garner

“The service consultant” Metadata:
- Title: The service consultant
- Authors: Ron GarnerRonald A GarnerC. William Garner
- Language: English
- Number of Pages: Median: 256
- Publisher: ➤ Cengage Delmar Learning - Delmar Cengage Learning - Thomson Delmar Learning
- Publish Date: 2004 - 2005 - 2013
- Publish Location: Clifton Park, NJ
“The service consultant” Subjects and Themes:
- Subjects: ➤ Automobile industry and trade - Automobiles - Consultants - Customer services - Maintenance and repair - Management - Service stations - Automotive technology - Automotive Engineering (General) - Transportation - Automotive - Management - General - Engineering - Automotive - Automotive - Repair & Maintenance - Technical & Manufacturing Trades - Service; Consultant; Working;Automotive; Facility - Transportation / Automotive / General - Automotive - General - Motor vehicles - Service industries, management - Engineering - Transportation & technology industries - management - Automotive industries - Automobile repair & maintenance - general & miscellaneous - Travel pictorials - Consulting
Edition Identifiers:
- The Open Library ID: OL28497120M - OL18393810M - OL8368981M
- Online Computer Library Center (OCLC) ID: 56527085
- Library of Congress Control Number (LCCN): 2004058820
- All ISBNs: 140187990X - 9781133612353 - 9781401879907 - 1133612350
Access and General Info:
- First Year Published: 2004
- Is Full Text Available: Yes
- Is The Book Public: No
- Access Status: Printdisabled
Online Access
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The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.
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