Explore: Service Industries Management

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1Services marketing

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Book's cover

“Services marketing” Metadata:

  • Title: Services marketing
  • Authors:
  • Language: English
  • Number of Pages: Median: 678
  • Publisher: ➤  Irwin/McGraw-Hill - McGraw-Hill/Irwin
  • Publish Date:
  • Publish Location: Boston

“Services marketing” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 1999
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

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2Principles of service marketing and management

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Book's cover

“Principles of service marketing and management” Metadata:

  • Title: ➤  Principles of service marketing and management
  • Author:
  • Language: English
  • Number of Pages: Median: 425
  • Publisher: Prentice Hall
  • Publish Date:
  • Publish Location: ➤  Upper Saddle River, N.J - Upper Saddle River, NJ

“Principles of service marketing and management” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 1999
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

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3What great service leaders know and do

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Book's cover

“What great service leaders know and do” Metadata:

  • Title: ➤  What great service leaders know and do
  • Author:
  • Language: English
  • Number of Pages: Median: 275
  • Publisher: ➤  ReadHowYouWant.com, Limited - Berrett-Koehler Publishers, Incorporated - Berrett-Koehler Publishers, Inc.
  • Publish Date:

“What great service leaders know and do” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2015
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

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4Plant and service tours in operations management

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Book's cover

“Plant and service tours in operations management” Metadata:

  • Title: ➤  Plant and service tours in operations management
  • Author:
  • Language: English
  • Number of Pages: Median: 266
  • Publisher: ➤  Macmillan Pub Co - Macmillan Pub. Co. - Maxwell Macmillan Canada - Macmillan - Prentice Hall - Macmillan Publishing Co. - Collier Macmillan - Maxwell Macmillan International
  • Publish Date:
  • Publish Location: ➤  Upper Saddle River, N.J - New York - Toronto

“Plant and service tours in operations management” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 1989
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

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5The service edge

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Book's cover

“The service edge” Metadata:

  • Title: The service edge
  • Authors:
  • Language: English
  • Number of Pages: Median: 584
  • Publisher: ➤  Plume - Random House Value Publishing - Penguin - New American Library
  • Publish Date:
  • Publish Location: New York, N.Y

“The service edge” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 1989
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

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6Managing Services

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Book's cover

“Managing Services” Metadata:

  • Title: Managing Services
  • Author:
  • Language: English
  • Number of Pages: Median: 496
  • Publisher: ➤  Prentice Hall - Prentice Hall College Div
  • Publish Date:
  • Publish Location: Englewood Cliffs, N.J

“Managing Services” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 1992
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Borrowable

Online Access

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7Managing the professional service firm

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Book's cover

“Managing the professional service firm” Metadata:

  • Title: ➤  Managing the professional service firm
  • Author:
  • Language: English
  • Number of Pages: Median: 372
  • Publisher: ➤  Maxwell Macmillan Canada - Free Press - Free Pr - Simon & Schuster, Limited - Maxwell Macmillan International
  • Publish Date: ➤  
  • Publish Location: New York - Toronto

“Managing the professional service firm” Subjects and Themes:

Edition Identifiers:

First Setence:

"One of the most interesting discoveries in my consulting work has been the fact that (apparently) every professional service firm in the world has the same mission statement, regardless of the firm's size, specific profession, or country of operation."

Access and General Info:

  • First Year Published: 1993
  • Is Full Text Available: Yes
  • Is The Book Public: No
  • Access Status: Printdisabled

Online Access

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    8Service management and marketing

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    Book's cover

    “Service management and marketing” Metadata:

    • Title: ➤  Service management and marketing
    • Author:
    • Language: English
    • Number of Pages: Median: 404
    • Publisher: ➤  J. Wiley & Sons - Wiley & Sons, Incorporated, John - Wiley - Lexington Books
    • Publish Date: ➤  
    • Publish Location: ➤  Chichester, West Sussex, England - New York - Lexington, Mass - Hoboken, NJ - Chichester

    “Service management and marketing” Subjects and Themes:

    Edition Identifiers:

    First Setence:

    "The Western world has experienced a post-industrial service economy for over two decades."

    Access and General Info:

    • First Year Published: 1990
    • Is Full Text Available: Yes
    • Is The Book Public: No
    • Access Status: Printdisabled

    Online Access

    Downloads Are Not Available:

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      9Quality

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      “Quality” Metadata:

      • Title: Quality
      • Author:
      • Language: English
      • Number of Pages: Median: 328
      • Publisher: ➤  Taylor & Francis Group - Routledge
      • Publish Date: ➤  

      “Quality” Subjects and Themes:

      Edition Identifiers:

      Access and General Info:

      • First Year Published: 1998
      • Is Full Text Available: No
      • Is The Book Public: No
      • Access Status: No_ebook

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      10Service management

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      Book's cover

      “Service management” Metadata:

      • Title: Service management
      • Authors:
      • Language: English
      • Number of Pages: Median: 609
      • Publisher: ➤  McGraw-Hill/Irwin - McGraw Hill - McGraw Hill Higher Education - McGraw-Hill - McGraw-Hill Companies
      • Publish Date: ➤  
      • Publish Location: ➤  Boston - Boston, Mass - New York - London

      “Service management” Subjects and Themes:

      Edition Identifiers:

      First Setence:

      "Services lie at the very hub of economic activity in any society."

      Access and General Info:

      • First Year Published: 1997
      • Is Full Text Available: No
      • Is The Book Public: No
      • Access Status: No_ebook

      Online Access

      Downloads Are Not Available:

      The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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        11This is Service Design Thinking

        Basics, Tools, Cases

        By

        Book's cover

        “This is Service Design Thinking” Metadata:

        • Title: ➤  This is Service Design Thinking
        • Authors:
        • Language: English
        • Number of Pages: Median: 376
        • Publisher: ➤  Book Industry Services (BIS) - Wiley & Sons, Incorporated, John
        • Publish Date:

        “This is Service Design Thinking” Subjects and Themes:

        Edition Identifiers:

        Access and General Info:

        • First Year Published: 2011
        • Is Full Text Available: No
        • Is The Book Public: No
        • Access Status: No_ebook

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        12This is service design thinking

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        Book's cover

        “This is service design thinking” Metadata:

        • Title: ➤  This is service design thinking
        • Authors:
        • Language: English
        • Number of Pages: Median: 377
        • Publisher: ➤  Bis B.V., Uitgeverij (BIS Publishers) - Wiley
        • Publish Date:
        • Publish Location: Hoboken, NJ

        “This is service design thinking” Subjects and Themes:

        Edition Identifiers:

        Access and General Info:

        • First Year Published: 2011
        • Is Full Text Available: Yes
        • Is The Book Public: No
        • Access Status: Printdisabled

        Online Access

        Downloads Are Not Available:

        The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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          13Services Marketing Management

          By

          Book's cover

          “Services Marketing Management” Metadata:

          • Title: Services Marketing Management
          • Authors:
          • Language: English
          • Number of Pages: Median: 280
          • Publisher: ➤  Taylor & Francis Group - Butterworth-Heinemann - Routledge
          • Publish Date:

          “Services Marketing Management” Subjects and Themes:

          Edition Identifiers:

          Access and General Info:

          • First Year Published: 2006
          • Is Full Text Available: Yes
          • Is The Book Public: No
          • Access Status: Printdisabled

          Online Access

          Downloads Are Not Available:

          The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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            14Uncommon service

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            Book's cover

            “Uncommon service” Metadata:

            • Title: Uncommon service
            • Author:
            • Language: English
            • Number of Pages: Median: 247
            • Publisher: Harvard Business Review Press
            • Publish Date:
            • Publish Location: Boston, Mass

            “Uncommon service” Subjects and Themes:

            Edition Identifiers:

            Access and General Info:

            • First Year Published: 2012
            • Is Full Text Available: Yes
            • Is The Book Public: No
            • Access Status: Printdisabled

            Online Access

            Downloads Are Not Available:

            The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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              15The management and marketing of services

              By

              Book's cover

              “The management and marketing of services” Metadata:

              • Title: ➤  The management and marketing of services
              • Author:
              • Language: English
              • Number of Pages: Median: 306
              • Publisher: ➤  Butterworth Heinemann - Taylor & Francis Group - Routledge
              • Publish Date:
              • Publish Location: Oxford - Boston

              “The management and marketing of services” Subjects and Themes:

              Edition Identifiers:

              Access and General Info:

              • First Year Published: 1993
              • Is Full Text Available: Yes
              • Is The Book Public: No
              • Access Status: Printdisabled

              Online Access

              Downloads Are Not Available:

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                16Wedding Planning and Management

                By

                Book's cover

                “Wedding Planning and Management” Metadata:

                • Title: ➤  Wedding Planning and Management
                • Authors:
                • Language: English
                • Number of Pages: Median: 524
                • Publisher: ➤  Routledge - Taylor & Francis Group
                • Publish Date:

                “Wedding Planning and Management” Subjects and Themes:

                Edition Identifiers:

                Access and General Info:

                • First Year Published: 2013
                • Is Full Text Available: Yes
                • Is The Book Public: No
                • Access Status: Printdisabled

                Online Access

                Downloads Are Not Available:

                The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                  17Lean Six Sigma for the Office

                  By

                  Book's cover

                  “Lean Six Sigma for the Office” Metadata:

                  • Title: Lean Six Sigma for the Office
                  • Author:
                  • Language: English
                  • Number of Pages: Median: 344
                  • Publisher: ➤  CRC Press LLC - Taylor & Francis Group - AUERBACH - Productivity Press
                  • Publish Date:

                  “Lean Six Sigma for the Office” Subjects and Themes:

                  Edition Identifiers:

                  Access and General Info:

                  • First Year Published: 2008
                  • Is Full Text Available: No
                  • Is The Book Public: No
                  • Access Status: No_ebook

                  Online Access

                  Downloads Are Not Available:

                  The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                    18Service Design

                    From Insight to Implementation

                    By

                    Book's cover

                    “Service Design” Metadata:

                    • Title: Service Design
                    • Authors:
                    • Language: English
                    • Number of Pages: Median: 216
                    • Publisher: ➤  Rosenfeld Media, LLC - Rosenfeld Media
                    • Publish Date:
                    • Publish Location: New York

                    “Service Design” Subjects and Themes:

                    Edition Identifiers:

                    Access and General Info:

                    • First Year Published: 2013
                    • Is Full Text Available: No
                    • Is The Book Public: No
                    • Access Status: No_ebook

                    Online Access

                    Downloads Are Not Available:

                    The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                      19Management and Technology in Knowledge, Service, Tourism and Hospitality

                      By

                      “Management and Technology in Knowledge, Service, Tourism and Hospitality” Metadata:

                      • Title: ➤  Management and Technology in Knowledge, Service, Tourism and Hospitality
                      • Authors:
                      • Language: English
                      • Number of Pages: Median: 148
                      • Publisher: Taylor & Francis Group
                      • Publish Date:

                      “Management and Technology in Knowledge, Service, Tourism and Hospitality” Subjects and Themes:

                      Edition Identifiers:

                      Access and General Info:

                      • First Year Published: 2014
                      • Is Full Text Available: No
                      • Is The Book Public: No
                      • Access Status: No_ebook

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                      20Service Systems Engineering and Management

                      By

                      “Service Systems Engineering and Management” Metadata:

                      • Title: ➤  Service Systems Engineering and Management
                      • Authors:
                      • Language: English
                      • Number of Pages: Median: 578
                      • Publisher: Taylor & Francis Group
                      • Publish Date:

                      “Service Systems Engineering and Management” Subjects and Themes:

                      Edition Identifiers:

                      Access and General Info:

                      • First Year Published: 2018
                      • Is Full Text Available: No
                      • Is The Book Public: No
                      • Access Status: No_ebook

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                      21Service Supply Chain Systems

                      By

                      Book's cover

                      “Service Supply Chain Systems” Metadata:

                      • Title: Service Supply Chain Systems
                      • Author:
                      • Language: English
                      • Number of Pages: Median: 172
                      • Publisher: Taylor & Francis Group
                      • Publish Date:

                      “Service Supply Chain Systems” Subjects and Themes:

                      Edition Identifiers:

                      Access and General Info:

                      • First Year Published: 2016
                      • Is Full Text Available: No
                      • Is The Book Public: No
                      • Access Status: No_ebook

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                      22Gower handbook of call and contact centre management

                      By

                      Book's cover

                      “Gower handbook of call and contact centre management” Metadata:

                      • Title: ➤  Gower handbook of call and contact centre management
                      • Author:
                      • Languages: English - und
                      • Number of Pages: Median: 368
                      • Publisher: ➤  GOWER - Taylor & Francis Group - Gower
                      • Publish Date:
                      • Publish Location: Burlington, VT - ALDERSHOT

                      “Gower handbook of call and contact centre management” Subjects and Themes:

                      Edition Identifiers:

                      Access and General Info:

                      • First Year Published: 2004
                      • Is Full Text Available: No
                      • Is The Book Public: No
                      • Access Status: No_ebook

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                      23Managing service firms

                      By

                      Book's cover

                      “Managing service firms” Metadata:

                      • Title: Managing service firms
                      • Author:
                      • Language: English
                      • Number of Pages: Median: 198
                      • Publisher: ➤  Taylor & Francis Group - Routledge
                      • Publish Date:
                      • Publish Location: New York, NY

                      “Managing service firms” Subjects and Themes:

                      Edition Identifiers:

                      Access and General Info:

                      • First Year Published: 2010
                      • Is Full Text Available: No
                      • Is The Book Public: No
                      • Access Status: No_ebook

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                      24Managing services

                      By

                      Book's cover

                      “Managing services” Metadata:

                      • Title: Managing services
                      • Authors:
                      • Language: English
                      • Number of Pages: Median: 380
                      • Publisher: Cambridge University Press
                      • Publish Date:

                      “Managing services” Subjects and Themes:

                      Edition Identifiers:

                      First Setence:

                      "There are many texts that focus on the strategies, plans and operational functions associated with the management of particular industries and organisations."

                      Access and General Info:

                      • First Year Published: 2005
                      • Is Full Text Available: No
                      • Is The Book Public: No
                      • Access Status: No_ebook

                      Online Access

                      Downloads Are Not Available:

                      The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                        25Defining your market

                        By

                        Book's cover

                        “Defining your market” Metadata:

                        • Title: Defining your market
                        • Author:
                        • Language: English
                        • Number of Pages: Median: 180
                        • Publisher: ➤  Taylor & Francis Group - Haworth Press
                        • Publish Date:
                        • Publish Location: New York

                        “Defining your market” Subjects and Themes:

                        Edition Identifiers:

                        Access and General Info:

                        • First Year Published: 1998
                        • Is Full Text Available: Yes
                        • Is The Book Public: No
                        • Access Status: Printdisabled

                        Online Access

                        Downloads Are Not Available:

                        The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                          26Quality

                          By

                          Book's cover

                          “Quality” Metadata:

                          • Title: Quality
                          • Author:
                          • Language: English
                          • Number of Pages: Median: 351
                          • Publisher: ➤  Taylor & Francis, Inc. - Routledge
                          • Publish Date:
                          • Publish Location: ➤  New York, NY - London - New York

                          “Quality” Subjects and Themes:

                          Edition Identifiers:

                          First Setence:

                          "Five arguments about quality: economic, social, environmental, service challenge, the problem of quality."
                          "Quality has emerged as and remained a dominant theme in management thinking over the past fifty years."
                          "Quality has emerged and remained as a dominant theme in management thinking since the 1940s."

                          Access and General Info:

                          • First Year Published: 1998
                          • Is Full Text Available: Yes
                          • Is The Book Public: No
                          • Access Status: Printdisabled

                          Online Access

                          Downloads Are Not Available:

                          The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                            27Six Sigma in Transactional and Service Environments

                            By

                            Book's cover

                            “Six Sigma in Transactional and Service Environments” Metadata:

                            • Title: ➤  Six Sigma in Transactional and Service Environments
                            • Author:
                            • Language: English
                            • Number of Pages: Median: 184
                            • Publisher: Gower - Taylor & Francis Group
                            • Publish Date:

                            “Six Sigma in Transactional and Service Environments” Subjects and Themes:

                            Edition Identifiers:

                            First Setence:

                            "In recent years, much has been published about Six Sigma in the business and academic press and on the Internet."

                            Access and General Info:

                            • First Year Published: 2004
                            • Is Full Text Available: No
                            • Is The Book Public: No
                            • Access Status: No_ebook

                            Online Access

                            Downloads Are Not Available:

                            The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                              28Strategic Service Management

                              By

                              Book's cover

                              “Strategic Service Management” Metadata:

                              • Title: Strategic Service Management
                              • Authors:
                              • Language: English
                              • Number of Pages: Median: 202
                              • Publisher: ➤  Routledge - Taylor & Francis Group
                              • Publish Date:

                              “Strategic Service Management” Subjects and Themes:

                              Edition Identifiers:

                              Access and General Info:

                              • First Year Published: 2004
                              • Is Full Text Available: No
                              • Is The Book Public: No
                              • Access Status: No_ebook

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                              29Advances in Service Network Analysis

                              By

                              Book's cover

                              “Advances in Service Network Analysis” Metadata:

                              • Title: ➤  Advances in Service Network Analysis
                              • Authors:
                              • Language: English
                              • Number of Pages: Median: 206
                              • Publisher: ➤  Routledge - Routledge, Chapman & Hall, Incorporated - Taylor & Francis Group
                              • Publish Date:

                              “Advances in Service Network Analysis” Subjects and Themes:

                              Edition Identifiers:

                              Access and General Info:

                              • First Year Published: 2011
                              • Is Full Text Available: No
                              • Is The Book Public: No
                              • Access Status: No_ebook

                              Online Access

                              Downloads Are Not Available:

                              The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                30Designing Service Processes to Unlock Value

                                By

                                “Designing Service Processes to Unlock Value” Metadata:

                                • Title: ➤  Designing Service Processes to Unlock Value
                                • Author:
                                • Language: English
                                • Number of Pages: Median: 185
                                • Publisher: Business Expert Press
                                • Publish Date:

                                “Designing Service Processes to Unlock Value” Subjects and Themes:

                                Edition Identifiers:

                                Access and General Info:

                                • First Year Published: 2012
                                • Is Full Text Available: No
                                • Is The Book Public: No
                                • Access Status: No_ebook

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                                31Effective multi-unit leadership

                                By

                                “Effective multi-unit leadership” Metadata:

                                • Title: ➤  Effective multi-unit leadership
                                • Author:
                                • Language: English
                                • Number of Pages: Median: 328
                                • Publisher: Taylor & Francis Group - Gower
                                • Publish Date:
                                • Publish Location: Burlington, VT

                                “Effective multi-unit leadership” Subjects and Themes:

                                Edition Identifiers:

                                Access and General Info:

                                • First Year Published: 2012
                                • Is Full Text Available: No
                                • Is The Book Public: No
                                • Access Status: No_ebook

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                                32Managing Services

                                By

                                “Managing Services” Metadata:

                                • Title: Managing Services
                                • Authors:
                                • Language: English
                                • Number of Pages: Median: 240
                                • Publisher: ➤  Oxford University Press - Oxford University Press, Incorporated
                                • Publish Date:
                                • Publish Location: Oxford

                                “Managing Services” Subjects and Themes:

                                Edition Identifiers:

                                Access and General Info:

                                • First Year Published: 2013
                                • Is Full Text Available: No
                                • Is The Book Public: No
                                • Access Status: No_ebook

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                                33Service Science

                                By

                                “Service Science” Metadata:

                                • Title: Service Science
                                • Author:
                                • Language: English
                                • Number of Pages: Median: 602
                                • Publisher: ➤  Wiley & Sons, Incorporated, John
                                • Publish Date:

                                “Service Science” Subjects and Themes:

                                Edition Identifiers:

                                Access and General Info:

                                • First Year Published: 2011
                                • Is Full Text Available: No
                                • Is The Book Public: No
                                • Access Status: No_ebook

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                                34Servitization Strategy and Managerial Control

                                By

                                Book's cover

                                “Servitization Strategy and Managerial Control” Metadata:

                                • Title: ➤  Servitization Strategy and Managerial Control
                                • Authors:
                                • Language: English
                                • Number of Pages: Median: 328
                                • Publisher: ➤  Emerald Publishing - Emerald Publishing Limited
                                • Publish Date:

                                “Servitization Strategy and Managerial Control” Subjects and Themes:

                                Edition Identifiers:

                                Access and General Info:

                                • First Year Published: 2017
                                • Is Full Text Available: No
                                • Is The Book Public: No
                                • Access Status: No_ebook

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                                35Service management

                                By

                                Book's cover

                                “Service management” Metadata:

                                • Title: Service management
                                • Author:
                                • Language: English
                                • Number of Pages: Median: 210
                                • Publisher: Wiley
                                • Publish Date:
                                • Publish Location: ➤  Chichester - Chichester [West Sussex] - New York

                                “Service management” Subjects and Themes:

                                Edition Identifiers:

                                First Setence:

                                "The trends are suggestive."

                                Access and General Info:

                                • First Year Published: 1984
                                • Is Full Text Available: Yes
                                • Is The Book Public: No
                                • Access Status: Printdisabled

                                Online Access

                                Downloads Are Not Available:

                                The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                  36Facilities Management

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                                  Book's cover

                                  “Facilities Management” Metadata:

                                  • Title: Facilities Management
                                  • Author:
                                  • Language: English
                                  • Number of Pages: Median: 257
                                  • Publisher: Momentum Press
                                  • Publish Date:

                                  “Facilities Management” Subjects and Themes:

                                  Edition Identifiers:

                                  Access and General Info:

                                  • First Year Published: 2013
                                  • Is Full Text Available: No
                                  • Is The Book Public: No
                                  • Access Status: No_ebook

                                  Online Access

                                  Downloads Are Not Available:

                                  The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                    37New service development

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                                    Book's cover

                                    “New service development” Metadata:

                                    • Title: New service development
                                    • Authors:
                                    • Language: English
                                    • Number of Pages: Median: 336
                                    • Publisher: ➤  Sage Publications, Inc - SAGE Publications, Incorporated - Sage Publications
                                    • Publish Date:
                                    • Publish Location: Thousand Oaks, Calif

                                    “New service development” Subjects and Themes:

                                    Edition Identifiers:

                                    Access and General Info:

                                    • First Year Published: 1999
                                    • Is Full Text Available: Yes
                                    • Is The Book Public: No
                                    • Access Status: Printdisabled

                                    Online Access

                                    Downloads Are Not Available:

                                    The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                      38Service systems management and engineering

                                      By

                                      “Service systems management and engineering” Metadata:

                                      • Title: ➤  Service systems management and engineering
                                      • Author:
                                      • Language: English
                                      • Number of Pages: Median: 705
                                      • Publisher: ➤  Wiley & Sons, Incorporated, John - John Wiley & Sons
                                      • Publish Date:
                                      • Publish Location: Hoboken, N.J

                                      “Service systems management and engineering” Subjects and Themes:

                                      Edition Identifiers:

                                      Access and General Info:

                                      • First Year Published: 2010
                                      • Is Full Text Available: No
                                      • Is The Book Public: No
                                      • Access Status: No_ebook

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                                      39Coalitions and Competition

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                                      Book's cover

                                      “Coalitions and Competition” Metadata:

                                      • Title: Coalitions and Competition
                                      • Author:
                                      • Language: English
                                      • Number of Pages: Median: 320
                                      • Publisher: ➤  Taylor & Francis Group - Routledge
                                      • Publish Date:

                                      “Coalitions and Competition” Subjects and Themes:

                                      Edition Identifiers:

                                      Access and General Info:

                                      • First Year Published: 2014
                                      • Is Full Text Available: No
                                      • Is The Book Public: No
                                      • Access Status: No_ebook

                                      Online Access

                                      Downloads Are Not Available:

                                      The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                        40Employees and Employers in Service Organizations

                                        By

                                        “Employees and Employers in Service Organizations” Metadata:

                                        • Title: ➤  Employees and Employers in Service Organizations
                                        • Author:
                                        • Language: English
                                        • Number of Pages: Median: 374
                                        • Publisher: ➤  Apple Academic Press, Incorporated - Taylor & Francis Group
                                        • Publish Date:

                                        “Employees and Employers in Service Organizations” Subjects and Themes:

                                        Edition Identifiers:

                                        Access and General Info:

                                        • First Year Published: 2017
                                        • Is Full Text Available: No
                                        • Is The Book Public: No
                                        • Access Status: No_ebook

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                                        41Service Management

                                        By

                                        “Service Management” Metadata:

                                        • Title: Service Management
                                        • Authors:
                                        • Language: English
                                        • Number of Pages: Median: 524
                                        • Publisher: ➤  Pearson Education, Limited - FT Press
                                        • Publish Date:

                                        “Service Management” Subjects and Themes:

                                        Edition Identifiers:

                                        Access and General Info:

                                        • First Year Published: 2013
                                        • Is Full Text Available: No
                                        • Is The Book Public: No
                                        • Access Status: No_ebook

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                                        42Public Services under Reconstruction

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                                        “Public Services under Reconstruction” Metadata:

                                        • Title: ➤  Public Services under Reconstruction
                                        • Author:
                                        • Language: English
                                        • Number of Pages: Median: 208
                                        • Publisher: Taylor & Francis Group
                                        • Publish Date:

                                        “Public Services under Reconstruction” Subjects and Themes:

                                        Edition Identifiers:

                                        Access and General Info:

                                        • First Year Published: 2009
                                        • Is Full Text Available: No
                                        • Is The Book Public: No
                                        • Access Status: No_ebook

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                                        43Services Marketing Interactive Approach

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                                        Book's cover

                                        “Services Marketing Interactive Approach” Metadata:

                                        • Title: ➤  Services Marketing Interactive Approach
                                        • Authors:
                                        • Language: English
                                        • Number of Pages: Median: 288
                                        • Publisher: Cengage South-Western
                                        • Publish Date:

                                        “Services Marketing Interactive Approach” Subjects and Themes:

                                        Edition Identifiers:

                                        Access and General Info:

                                        • First Year Published: 2013
                                        • Is Full Text Available: Yes
                                        • Is The Book Public: No
                                        • Access Status: Printdisabled

                                        Online Access

                                        Downloads Are Not Available:

                                        The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                          44Managing Local Services

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                                          “Managing Local Services” Metadata:

                                          • Title: Managing Local Services
                                          • Author:
                                          • Language: English
                                          • Number of Pages: Median: 144
                                          • Publisher: ➤  Routledge - Taylor & Francis Group
                                          • Publish Date:

                                          “Managing Local Services” Subjects and Themes:

                                          Edition Identifiers:

                                          Access and General Info:

                                          • First Year Published: 2013
                                          • Is Full Text Available: No
                                          • Is The Book Public: No
                                          • Access Status: No_ebook

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                                          45Advances in services innovations

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                                          Book's cover

                                          “Advances in services innovations” Metadata:

                                          • Title: ➤  Advances in services innovations
                                          • Author:
                                          • Language: English
                                          • Number of Pages: Median: 316
                                          • Publisher: ➤  Springer London, Limited - Springer
                                          • Publish Date:
                                          • Publish Location: New York - Berlin

                                          “Advances in services innovations” Subjects and Themes:

                                          Edition Identifiers:

                                          Access and General Info:

                                          • First Year Published: 2006
                                          • Is Full Text Available: No
                                          • Is The Book Public: No
                                          • Access Status: Unclassified

                                          Online Access

                                          Downloads Are Not Available:

                                          The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                            46Managing service operations

                                            By

                                            Book's cover

                                            “Managing service operations” Metadata:

                                            • Title: Managing service operations
                                            • Authors:
                                            • Language: English
                                            • Number of Pages: Median: 312
                                            • Publisher: ➤  SAGE Publications, Incorporated - Sage Publications - SAGE Publications, Limited - Sage Publications Ltd
                                            • Publish Date:
                                            • Publish Location: Thousand Oaks, CA - London

                                            “Managing service operations” Subjects and Themes:

                                            Edition Identifiers:

                                            Access and General Info:

                                            • First Year Published: 2006
                                            • Is Full Text Available: No
                                            • Is The Book Public: No
                                            • Access Status: No_ebook

                                            Online Access

                                            Downloads Are Not Available:

                                            The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                              47Service productivity management

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                                              Book's cover

                                              “Service productivity management” Metadata:

                                              • Title: ➤  Service productivity management
                                              • Authors:
                                              • Language: English
                                              • Number of Pages: Median: 339
                                              • Publisher: ➤  Springer - Springer London, Limited
                                              • Publish Date:

                                              “Service productivity management” Subjects and Themes:

                                              Edition Identifiers:

                                              Access and General Info:

                                              • First Year Published: 2006
                                              • Is Full Text Available: No
                                              • Is The Book Public: No
                                              • Access Status: No_ebook

                                              Online Access

                                              Downloads Are Not Available:

                                              The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                                48Services Marketing and Management

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                                                Book's cover

                                                “Services Marketing and Management” Metadata:

                                                • Title: ➤  Services Marketing and Management
                                                • Author:
                                                • Language: English
                                                • Number of Pages: Median: 216
                                                • Publisher: ➤  SAGE Publications, Incorporated - SAGE Publications, Limited - Sage Publications - SAGE Publications Ltd - Sage Publications Ltd
                                                • Publish Date:

                                                “Services Marketing and Management” Subjects and Themes:

                                                Edition Identifiers:

                                                First Setence:

                                                "Services are all around us - as consumers we use services every day."

                                                Access and General Info:

                                                • First Year Published: 2003
                                                • Is Full Text Available: No
                                                • Is The Book Public: No
                                                • Access Status: No_ebook

                                                Online Access

                                                Downloads Are Not Available:

                                                The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                                  49Transactional Six Sigma and Lean Servicing

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                                                  Book's cover

                                                  “Transactional Six Sigma and Lean Servicing” Metadata:

                                                  • Title: ➤  Transactional Six Sigma and Lean Servicing
                                                  • Author:
                                                  • Language: English
                                                  • Number of Pages: Median: 296
                                                  • Publisher: ➤  CRC Press LLC - Taylor & Francis Group - CRC - St. Lucie Press
                                                  • Publish Date:
                                                  • Publish Location: Boca Raton

                                                  “Transactional Six Sigma and Lean Servicing” Subjects and Themes:

                                                  Edition Identifiers:

                                                  First Setence:

                                                  "Technically, Six Sigma is a measure of variation that represents 3.4 defects out of one million opportunities for defects."

                                                  Access and General Info:

                                                  • First Year Published: 2002
                                                  • Is Full Text Available: No
                                                  • Is The Book Public: No
                                                  • Access Status: No_ebook

                                                  Online Access

                                                  Downloads Are Not Available:

                                                  The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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                                                    50The service consultant

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                                                    Book's cover

                                                    “The service consultant” Metadata:

                                                    • Title: The service consultant
                                                    • Authors:
                                                    • Language: English
                                                    • Number of Pages: Median: 256
                                                    • Publisher: ➤  Cengage Delmar Learning - Delmar Cengage Learning - Thomson Delmar Learning
                                                    • Publish Date:
                                                    • Publish Location: Clifton Park, NJ

                                                    “The service consultant” Subjects and Themes:

                                                    Edition Identifiers:

                                                    Access and General Info:

                                                    • First Year Published: 2004
                                                    • Is Full Text Available: Yes
                                                    • Is The Book Public: No
                                                    • Access Status: Printdisabled

                                                    Online Access

                                                    Downloads Are Not Available:

                                                    The book is not public therefore the download links will not allow the download of the entire book, however, borrowing the book online is available.

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