Technology Mediated Service Encounters - Info and Reading Options
By Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López
"Technology Mediated Service Encounters" was published by Benjamins Publishing Company, John in 2019, the book is classified in Language Arts & Disciplines genre, it has 247 pages and the language of the book is English.
“Technology Mediated Service Encounters” Metadata:
- Title: ➤ Technology Mediated Service Encounters
- Authors: Pilar Garcés-Conejos BlitvichLucía Fernández-AmayaMaría de la O Hernández-López
- Language: English
- Number of Pages: 247
- Is Family Friendly: Yes - No Mature Content
- Publisher: ➤ Benjamins Publishing Company, John
- Publish Date: 2019
- Genres: Language Arts & Disciplines
“Technology Mediated Service Encounters” Subjects and Themes:
- Subjects: ➤ Business communication - Intercultural communication - Customer relations - Communication in marketing - Callcenter - Electronic Commerce - Kundendienst - Mehrsprachigkeit - Outsourcing - Conversation analysis - Service encounters
Edition Specifications:
- Weight: 0.610
- Pagination: 259
Edition Identifiers:
- Google Books ID: QkiCDwAAQBAJ
- The Open Library ID: OL39262164M - OL28621724W
- Online Computer Library Center (OCLC) ID: 1053904175
- Library of Congress Control Number (LCCN): 2018045387
- ISBN-13: 9789027202123 - 9789027262998
- ISBN-10: 9027262993
- All ISBNs: 9789027202123 - 9789027262998 - 9027262993
AI-generated Review of “Technology Mediated Service Encounters”:
Snippets and Summary:
... <b>lccn 2018045387</b> (print) / 2019000990 (e-book) isbn 978 90 272 0212 3 (Hb) isbn 978 90 272 6299 8 (e-book) © 2019 – John Benjamins B.V. No part of this book may be reproduced in any form, by print, photoprint, microfilm, or any other ...
"Technology Mediated Service Encounters" Description:
The Open Library:
The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
Read “Technology Mediated Service Encounters”:
Read “Technology Mediated Service Encounters” by choosing from the options below.
Explore a Free Online Preview of “Technology Mediated Service Encounters”:
Visit our Preview page to read a free online excerpt provided by Google Books. Click the icon below to begin:
- Public Domain: No
- Availability Status: Partially available
- Availability Status for country: US.
- Available Formats: Text is available, image copy is available.
- Google Books Link: Google Books
Search for “Technology Mediated Service Encounters” downloads:
Visit our Downloads Search page to see if downloads are available.
Find “Technology Mediated Service Encounters” in Libraries Near You:
Read or borrow “Technology Mediated Service Encounters” from your local library.
- The WorldCat Libraries Catalog: Find a copy of “Technology Mediated Service Encounters” at a library near you.
Buy “Technology Mediated Service Encounters” online:
Shop for “Technology Mediated Service Encounters” on popular online marketplaces.
- Ebay: New and used books.