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Customer Service Skills by Logical Operations Logical Operations
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1Job Skills. Customer Service
130 pages : 23 cm
“Job Skills. Customer Service” Metadata:
- Title: Job Skills. Customer Service
- Language: English
“Job Skills. Customer Service” Subjects and Themes:
- Subjects: Vocational qualifications - Customer services
Edition Identifiers:
- Internet Archive ID: jobskillscustome0000unse
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 222.14 Mbs, the file-s for this book were downloaded 17 times, the file-s went public at Fri Aug 20 2021.
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2The Compassionate Geek: How Engineers, IT Pros, And Other Tech Specialists Can Master Human Relations Skills To Deliver Outstanding Customer Service
By Don R. Crawley
130 pages : 23 cm
“The Compassionate Geek: How Engineers, IT Pros, And Other Tech Specialists Can Master Human Relations Skills To Deliver Outstanding Customer Service” Metadata:
- Title: ➤ The Compassionate Geek: How Engineers, IT Pros, And Other Tech Specialists Can Master Human Relations Skills To Deliver Outstanding Customer Service
- Author: Don R. Crawley
- Language: English
Edition Identifiers:
- Internet Archive ID: compassionategee0000donr_q9d3
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The book is available for download in "texts" format, the size of the file-s is: 366.87 Mbs, the file-s for this book were downloaded 73 times, the file-s went public at Tue Jan 16 2024.
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3Real-resumes For Customer Service Jobs : Including Real Resumes Used To Change Careers And Transfer Skills To Other Industries
p. cm
“Real-resumes For Customer Service Jobs : Including Real Resumes Used To Change Careers And Transfer Skills To Other Industries” Metadata:
- Title: ➤ Real-resumes For Customer Service Jobs : Including Real Resumes Used To Change Careers And Transfer Skills To Other Industries
- Language: English
Edition Identifiers:
- Internet Archive ID: realresumesforcu0000unse
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The book is available for download in "texts" format, the size of the file-s is: 358.95 Mbs, the file-s for this book were downloaded 18 times, the file-s went public at Mon Nov 18 2019.
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4Customer Service : Skills For Success
By Lucas, Robert W
Includes bibliographical references (p. 288) and index
“Customer Service : Skills For Success” Metadata:
- Title: ➤ Customer Service : Skills For Success
- Author: Lucas, Robert W
- Language: English
Edition Identifiers:
- Internet Archive ID: customerservices00luca
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The book is available for download in "texts" format, the size of the file-s is: 497.16 Mbs, the file-s for this book were downloaded 454 times, the file-s went public at Mon Oct 31 2011.
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5Customer Service Phone Skills Training.pdf (PDFy Mirror)
This public document was automatically mirrored from PDFy . Original filename: Customer Service Phone Skills Training.pdf URL: https://pdf.yt/d/D_Y8cNiKNtty69WT Upload date: September 19, 2014 06:01:50
“Customer Service Phone Skills Training.pdf (PDFy Mirror)” Metadata:
- Title: ➤ Customer Service Phone Skills Training.pdf (PDFy Mirror)
- Language: English
“Customer Service Phone Skills Training.pdf (PDFy Mirror)” Subjects and Themes:
Edition Identifiers:
- Internet Archive ID: pdfy-D_Y8cNiKNtty69WT
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 3.45 Mbs, the file-s for this book were downloaded 235 times, the file-s went public at Fri Sep 19 2014.
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6Customer Service : Building Successful Skills For The Twenty-first Century
By Lucas, Robert W
Includes bibliographical references (p. 406-408) and index
“Customer Service : Building Successful Skills For The Twenty-first Century” Metadata:
- Title: ➤ Customer Service : Building Successful Skills For The Twenty-first Century
- Author: Lucas, Robert W
- Language: English
Edition Identifiers:
- Internet Archive ID: customerserviceb00luca
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 673.82 Mbs, the file-s for this book were downloaded 78 times, the file-s went public at Wed Dec 02 2009.
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ACS Encrypted EPUB - ACS Encrypted PDF - Abbyy GZ - Animated GIF - Cloth Cover Detection Log - DjVuTXT - Djvu XML - Dublin Core - EPUB - Item Tile - LCP Encrypted EPUB - LCP Encrypted PDF - MARC - MARC Binary - MARC Source - Metadata - Metadata Log - OCLC xISBN JSON - OCR Page Index - OCR Search Text - Page Numbers JSON - Scandata - Single Page Original JP2 Tar - Single Page Processed JP2 ZIP - Text PDF - chOCR - hOCR -
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7A Guide To Customer Service Skills For The Service Desk Professional
By Knapp, Donna
Includes bibliographical references (p. 406-408) and index
“A Guide To Customer Service Skills For The Service Desk Professional” Metadata:
- Title: ➤ A Guide To Customer Service Skills For The Service Desk Professional
- Author: Knapp, Donna
- Language: English
“A Guide To Customer Service Skills For The Service Desk Professional” Subjects and Themes:
- Subjects: ➤ Computer industry -- Customer services - Computer service industry -- Vocational guidance - Computer technical support -- Customer services -- Handbooks, manuals, etc
Edition Identifiers:
- Internet Archive ID: guidetocustomers0000knap_u7i8
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 1287.75 Mbs, the file-s for this book were downloaded 96 times, the file-s went public at Thu Nov 18 2021.
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ACS Encrypted PDF - Cloth Cover Detection Log - DjVuTXT - Djvu XML - Dublin Core - EPUB - Item Tile - JPEG Thumb - JSON - LCP Encrypted EPUB - LCP Encrypted PDF - Log - MARC - MARC Binary - Metadata - OCR Page Index - OCR Search Text - PNG - Page Numbers JSON - Scandata - Single Page Original JP2 Tar - Single Page Processed JP2 ZIP - Text PDF - Title Page Detection Log - chOCR - hOCR -
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8A Guide To Customer Service Skills For The Help Desk Professional
By Knapp, Donna
Includes bibliographical references (p. 406-408) and index
“A Guide To Customer Service Skills For The Help Desk Professional” Metadata:
- Title: ➤ A Guide To Customer Service Skills For The Help Desk Professional
- Author: Knapp, Donna
- Language: English
“A Guide To Customer Service Skills For The Help Desk Professional” Subjects and Themes:
- Subjects: ➤ Computer industry -- Customer services - Computer service industry -- Vocational guidance - Computer technical support -- Customer services -- Handbooks, manuals, etc
Edition Identifiers:
- Internet Archive ID: isbn_2900538748536
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 1293.97 Mbs, the file-s for this book were downloaded 24 times, the file-s went public at Tue Apr 27 2021.
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9The Big Book Of People Skills Games : [quick, Effective Activities For Making Great Impressions, Boosting Problem-solving Skills, And Improving Customer Service]
By Scannell, Edward E
x, 260 p. : 24 cm
“The Big Book Of People Skills Games : [quick, Effective Activities For Making Great Impressions, Boosting Problem-solving Skills, And Improving Customer Service]” Metadata:
- Title: ➤ The Big Book Of People Skills Games : [quick, Effective Activities For Making Great Impressions, Boosting Problem-solving Skills, And Improving Customer Service]
- Author: Scannell, Edward E
- Language: English
“The Big Book Of People Skills Games : [quick, Effective Activities For Making Great Impressions, Boosting Problem-solving Skills, And Improving Customer Service]” Subjects and Themes:
- Subjects: Management games - Interpersonal relations - Customer relations - Communication in management
Edition Identifiers:
- Internet Archive ID: bigbookofpeoples0000scan
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The book is available for download in "texts" format, the size of the file-s is: 600.05 Mbs, the file-s for this book were downloaded 36 times, the file-s went public at Thu Dec 02 2021.
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10Phlebotomy : A Customer Service Approach : A Textbook For Developing Phlebotomy And Customer Service Skills
By Davis, Bonnie K
x, 260 p. : 24 cm
“Phlebotomy : A Customer Service Approach : A Textbook For Developing Phlebotomy And Customer Service Skills” Metadata:
- Title: ➤ Phlebotomy : A Customer Service Approach : A Textbook For Developing Phlebotomy And Customer Service Skills
- Author: Davis, Bonnie K
- Language: English
Edition Identifiers:
- Internet Archive ID: phlebotomycustom0000davi
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 286.50 Mbs, the file-s for this book were downloaded 26 times, the file-s went public at Mon Oct 18 2021.
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11Instructor's Annotated Edition Customer Service Skills & Concepts For Success 2nd Edition
By Robert W. Lucas
x, 260 p. : 24 cm
“Instructor's Annotated Edition Customer Service Skills & Concepts For Success 2nd Edition” Metadata:
- Title: ➤ Instructor's Annotated Edition Customer Service Skills & Concepts For Success 2nd Edition
- Author: Robert W. Lucas
- Language: English
Edition Identifiers:
- Internet Archive ID: instructorsannot0000robe_2ed
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The book is available for download in "texts" format, the size of the file-s is: 1603.86 Mbs, the file-s for this book were downloaded 13 times, the file-s went public at Tue Mar 21 2023.
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12Phlebotomy : A Client-based Approach : A Textbook For Developing Phlebotomy And Customer Service Skills
By Davis, Bonnie K
x, 260 p. : 24 cm
“Phlebotomy : A Client-based Approach : A Textbook For Developing Phlebotomy And Customer Service Skills” Metadata:
- Title: ➤ Phlebotomy : A Client-based Approach : A Textbook For Developing Phlebotomy And Customer Service Skills
- Author: Davis, Bonnie K
- Language: English
“Phlebotomy : A Client-based Approach : A Textbook For Developing Phlebotomy And Customer Service Skills” Subjects and Themes:
- Subjects: Phlebotomy -- Practice - Bloodletting - Blood Specimen Collection - Professional-Patient Relations - Consumer Satisfaction
Edition Identifiers:
- Internet Archive ID: phlebotomyclient0000davi
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 347.44 Mbs, the file-s for this book were downloaded 76 times, the file-s went public at Wed Jan 18 2023.
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ACS Encrypted PDF - Cloth Cover Detection Log - DjVuTXT - Djvu XML - Dublin Core - EPUB - Item Tile - JPEG Thumb - JSON - LCP Encrypted EPUB - LCP Encrypted PDF - Log - MARC - MARC Binary - Metadata - Metadata Log - OCR Page Index - OCR Search Text - PNG - Page Numbers JSON - RePublisher Final Processing Log - RePublisher Initial Processing Log - Scandata - Single Page Original JP2 Tar - Single Page Processed JP2 ZIP - Text PDF - Title Page Detection Log - chOCR - hOCR -
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13ERIC ED426192: Customer Service Training. New Paradigm For Effective Workforce Skills. [Employee Guide And Supervisor's Guide.]
By ERIC
These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows: understanding customers (behavior choices, tips for assertive behavior, internal and external customers, best and worst experiences as a customer, tips to improve customer service); communicating with customers (verbal communication, listening, nonverbal communication, questioning, using communication tools); and finding solutions on the job (resolving conflict, case studies, customer service tools, seven practical steps to customer problem-solving). Concluding the manual are four sets of job-specific tools for dealing with difficult customers. The second manual, which is designed for supervisors in the hospital's dispatch department, contains all the activities included in the first manual plus activities dealing with the following topics: interpreting body language, "I" and "you" messages, and accommodating other listening styles; giving and receiving criticism (types of criticism, reactions to criticism, techniques for receiving criticism); and dealing with difficult employees (techniques for dealing with difficult employees and transforming their gripes to goals). (MN)
“ERIC ED426192: Customer Service Training. New Paradigm For Effective Workforce Skills. [Employee Guide And Supervisor's Guide.]” Metadata:
- Title: ➤ ERIC ED426192: Customer Service Training. New Paradigm For Effective Workforce Skills. [Employee Guide And Supervisor's Guide.]
- Author: ERIC
- Language: English
“ERIC ED426192: Customer Service Training. New Paradigm For Effective Workforce Skills. [Employee Guide And Supervisor's Guide.]” Subjects and Themes:
- Subjects: ➤ ERIC Archive - Adult Education - Adult Literacy - Allied Health Occupations Education - Case Studies - Communication Skills - Conflict Resolution - Corporate Education - Employer Employee Relationship - Interpersonal Competence - Learning Activities - Listening Skills - Nonverbal Communication - On the Job Training - Problem Solving - Role Playing - Supervisory Training - Verbal Communication - Workplace Literacy
Edition Identifiers:
- Internet Archive ID: ERIC_ED426192
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 49.27 Mbs, the file-s for this book were downloaded 149 times, the file-s went public at Mon Dec 28 2015.
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14A Guide To Customer Service Skills For The Help Desk Professional
By Knapp, Donna
These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows: understanding customers (behavior choices, tips for assertive behavior, internal and external customers, best and worst experiences as a customer, tips to improve customer service); communicating with customers (verbal communication, listening, nonverbal communication, questioning, using communication tools); and finding solutions on the job (resolving conflict, case studies, customer service tools, seven practical steps to customer problem-solving). Concluding the manual are four sets of job-specific tools for dealing with difficult customers. The second manual, which is designed for supervisors in the hospital's dispatch department, contains all the activities included in the first manual plus activities dealing with the following topics: interpreting body language, "I" and "you" messages, and accommodating other listening styles; giving and receiving criticism (types of criticism, reactions to criticism, techniques for receiving criticism); and dealing with difficult employees (techniques for dealing with difficult employees and transforming their gripes to goals). (MN)
“A Guide To Customer Service Skills For The Help Desk Professional” Metadata:
- Title: ➤ A Guide To Customer Service Skills For The Help Desk Professional
- Author: Knapp, Donna
- Language: English
“A Guide To Customer Service Skills For The Help Desk Professional” Subjects and Themes:
- Subjects: ➤ Computer industry -- Customer services - Computer service industry -- Vocational guidance - Computer technical support -- Customer services -- Handbooks, manuals, etc
Edition Identifiers:
- Internet Archive ID: guidetocustomers0000knap
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 1393.71 Mbs, the file-s for this book were downloaded 56 times, the file-s went public at Mon Dec 17 2018.
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15DTIC ADA174114: Customer Management Skills For Effective Air Force Civil Engineering Customer Service.
By Defense Technical Information Center
This research measured the Air Force Civil Engineering customers' level of satisfaction with the service they receive from the Customer Service Units at non-TAC Air Force Bases. Twenty-three characteristics identified by the researcher from an extensive literature review and from a TDY to a major Fortune 500 company were evaluated by both building managers and BCE commanders. Overall, the building managers' perception of the Customer Service Unit is slightly better than satisfactory (3.283) (scale values being 1 = terrible, 2 = poor, 3 = satisfactory, 4 = good, and 5 = outstanding) while BCE commanders believe it is just short of being good (3.786). This is a significant difference in perception. In addition, this research identified the five most important customer management skills the customers believe are needed for effective customer service. The identification of these beneficial customer management skills, coupled with the perception of overall satisfaction, can serve as a guide for the customer service representative to learn from and apply while working in the Customer Service Unit.
“DTIC ADA174114: Customer Management Skills For Effective Air Force Civil Engineering Customer Service.” Metadata:
- Title: ➤ DTIC ADA174114: Customer Management Skills For Effective Air Force Civil Engineering Customer Service.
- Author: ➤ Defense Technical Information Center
- Language: English
“DTIC ADA174114: Customer Management Skills For Effective Air Force Civil Engineering Customer Service.” Subjects and Themes:
- Subjects: ➤ DTIC Archive - Long,Danny S - AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS - *PERSONNEL MANAGEMENT - *CIVIL ENGINEERING - SKILLS - THESES - AIR FORCE PERSONNEL - TACTICAL AIR COMMAND - PUBLIC RELATIONS - BEHAVIOR - CONSUMERS - MANAGEMENT ENGINEERING
Edition Identifiers:
- Internet Archive ID: DTIC_ADA174114
Downloads Information:
The book is available for download in "texts" format, the size of the file-s is: 50.39 Mbs, the file-s for this book were downloaded 77 times, the file-s went public at Sun Feb 11 2018.
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