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Customer Service Skills by Logical Operations Logical Operations

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1Job Skills. Customer Service

130 pages : 23 cm

“Job Skills. Customer Service” Metadata:

  • Title: Job Skills. Customer Service
  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 222.14 Mbs, the file-s for this book were downloaded 17 times, the file-s went public at Fri Aug 20 2021.

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2The Compassionate Geek: How Engineers, IT Pros, And Other Tech Specialists Can Master Human Relations Skills To Deliver Outstanding Customer Service

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130 pages : 23 cm

“The Compassionate Geek: How Engineers, IT Pros, And Other Tech Specialists Can Master Human Relations Skills To Deliver Outstanding Customer Service” Metadata:

  • Title: ➤  The Compassionate Geek: How Engineers, IT Pros, And Other Tech Specialists Can Master Human Relations Skills To Deliver Outstanding Customer Service
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 366.87 Mbs, the file-s for this book were downloaded 73 times, the file-s went public at Tue Jan 16 2024.

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3ERIC ED426192: Customer Service Training. New Paradigm For Effective Workforce Skills. [Employee Guide And Supervisor's Guide.]

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These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows: understanding customers (behavior choices, tips for assertive behavior, internal and external customers, best and worst experiences as a customer, tips to improve customer service); communicating with customers (verbal communication, listening, nonverbal communication, questioning, using communication tools); and finding solutions on the job (resolving conflict, case studies, customer service tools, seven practical steps to customer problem-solving). Concluding the manual are four sets of job-specific tools for dealing with difficult customers. The second manual, which is designed for supervisors in the hospital's dispatch department, contains all the activities included in the first manual plus activities dealing with the following topics: interpreting body language, "I" and "you" messages, and accommodating other listening styles; giving and receiving criticism (types of criticism, reactions to criticism, techniques for receiving criticism); and dealing with difficult employees (techniques for dealing with difficult employees and transforming their gripes to goals). (MN)

“ERIC ED426192: Customer Service Training. New Paradigm For Effective Workforce Skills. [Employee Guide And Supervisor's Guide.]” Metadata:

  • Title: ➤  ERIC ED426192: Customer Service Training. New Paradigm For Effective Workforce Skills. [Employee Guide And Supervisor's Guide.]
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 49.27 Mbs, the file-s for this book were downloaded 149 times, the file-s went public at Mon Dec 28 2015.

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4Phlebotomy : A Client-based Approach : A Textbook For Developing Phlebotomy And Customer Service Skills

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These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows: understanding customers (behavior choices, tips for assertive behavior, internal and external customers, best and worst experiences as a customer, tips to improve customer service); communicating with customers (verbal communication, listening, nonverbal communication, questioning, using communication tools); and finding solutions on the job (resolving conflict, case studies, customer service tools, seven practical steps to customer problem-solving). Concluding the manual are four sets of job-specific tools for dealing with difficult customers. The second manual, which is designed for supervisors in the hospital's dispatch department, contains all the activities included in the first manual plus activities dealing with the following topics: interpreting body language, "I" and "you" messages, and accommodating other listening styles; giving and receiving criticism (types of criticism, reactions to criticism, techniques for receiving criticism); and dealing with difficult employees (techniques for dealing with difficult employees and transforming their gripes to goals). (MN)

“Phlebotomy : A Client-based Approach : A Textbook For Developing Phlebotomy And Customer Service Skills” Metadata:

  • Title: ➤  Phlebotomy : A Client-based Approach : A Textbook For Developing Phlebotomy And Customer Service Skills
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 347.44 Mbs, the file-s for this book were downloaded 76 times, the file-s went public at Wed Jan 18 2023.

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5Customer Service Phone Skills Training.pdf (PDFy Mirror)

This public document was automatically mirrored from PDFy . Original filename: Customer Service Phone Skills Training.pdf URL: https://pdf.yt/d/D_Y8cNiKNtty69WT Upload date: September 19, 2014 06:01:50

“Customer Service Phone Skills Training.pdf (PDFy Mirror)” Metadata:

  • Title: ➤  Customer Service Phone Skills Training.pdf (PDFy Mirror)
  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 3.45 Mbs, the file-s for this book were downloaded 235 times, the file-s went public at Fri Sep 19 2014.

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6A Guide To Customer Service Skills For The Help Desk Professional

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This public document was automatically mirrored from PDFy . Original filename: Customer Service Phone Skills Training.pdf URL: https://pdf.yt/d/D_Y8cNiKNtty69WT Upload date: September 19, 2014 06:01:50

“A Guide To Customer Service Skills For The Help Desk Professional” Metadata:

  • Title: ➤  A Guide To Customer Service Skills For The Help Desk Professional
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 1293.97 Mbs, the file-s for this book were downloaded 24 times, the file-s went public at Tue Apr 27 2021.

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7Customer Service : Building Successful Skills For The Twenty-first Century

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Includes bibliographical references (p. 406-408) and index

“Customer Service : Building Successful Skills For The Twenty-first Century” Metadata:

  • Title: ➤  Customer Service : Building Successful Skills For The Twenty-first Century
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 673.82 Mbs, the file-s for this book were downloaded 78 times, the file-s went public at Wed Dec 02 2009.

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8Phlebotomy : A Customer Service Approach : A Textbook For Developing Phlebotomy And Customer Service Skills

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Includes bibliographical references (p. 406-408) and index

“Phlebotomy : A Customer Service Approach : A Textbook For Developing Phlebotomy And Customer Service Skills” Metadata:

  • Title: ➤  Phlebotomy : A Customer Service Approach : A Textbook For Developing Phlebotomy And Customer Service Skills
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 286.50 Mbs, the file-s for this book were downloaded 26 times, the file-s went public at Mon Oct 18 2021.

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9A Guide To Customer Service Skills For The Service Desk Professional

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Includes bibliographical references (p. 406-408) and index

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  • Title: ➤  A Guide To Customer Service Skills For The Service Desk Professional
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 1287.75 Mbs, the file-s for this book were downloaded 96 times, the file-s went public at Thu Nov 18 2021.

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10Customer Service : Skills For Success

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Includes bibliographical references (p. 288) and index

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  • Title: ➤  Customer Service : Skills For Success
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 497.16 Mbs, the file-s for this book were downloaded 454 times, the file-s went public at Mon Oct 31 2011.

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11Instructor's Annotated Edition Customer Service Skills & Concepts For Success 2nd Edition

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Includes bibliographical references (p. 288) and index

“Instructor's Annotated Edition Customer Service Skills & Concepts For Success 2nd Edition” Metadata:

  • Title: ➤  Instructor's Annotated Edition Customer Service Skills & Concepts For Success 2nd Edition
  • Author:
  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 1603.86 Mbs, the file-s for this book were downloaded 13 times, the file-s went public at Tue Mar 21 2023.

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12A Guide To Customer Service Skills For The Help Desk Professional

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Includes bibliographical references (p. 288) and index

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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 1393.71 Mbs, the file-s for this book were downloaded 56 times, the file-s went public at Mon Dec 17 2018.

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13Real-resumes For Customer Service Jobs : Including Real Resumes Used To Change Careers And Transfer Skills To Other Industries

p. cm

“Real-resumes For Customer Service Jobs : Including Real Resumes Used To Change Careers And Transfer Skills To Other Industries” Metadata:

  • Title: ➤  Real-resumes For Customer Service Jobs : Including Real Resumes Used To Change Careers And Transfer Skills To Other Industries
  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 358.95 Mbs, the file-s for this book were downloaded 18 times, the file-s went public at Mon Nov 18 2019.

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14The Big Book Of People Skills Games : [quick, Effective Activities For Making Great Impressions, Boosting Problem-solving Skills, And Improving Customer Service]

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x, 260 p. : 24 cm

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  • Title: ➤  The Big Book Of People Skills Games : [quick, Effective Activities For Making Great Impressions, Boosting Problem-solving Skills, And Improving Customer Service]
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  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 600.05 Mbs, the file-s for this book were downloaded 36 times, the file-s went public at Thu Dec 02 2021.

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15DTIC ADA174114: Customer Management Skills For Effective Air Force Civil Engineering Customer Service.

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This research measured the Air Force Civil Engineering customers' level of satisfaction with the service they receive from the Customer Service Units at non-TAC Air Force Bases. Twenty-three characteristics identified by the researcher from an extensive literature review and from a TDY to a major Fortune 500 company were evaluated by both building managers and BCE commanders. Overall, the building managers' perception of the Customer Service Unit is slightly better than satisfactory (3.283) (scale values being 1 = terrible, 2 = poor, 3 = satisfactory, 4 = good, and 5 = outstanding) while BCE commanders believe it is just short of being good (3.786). This is a significant difference in perception. In addition, this research identified the five most important customer management skills the customers believe are needed for effective customer service. The identification of these beneficial customer management skills, coupled with the perception of overall satisfaction, can serve as a guide for the customer service representative to learn from and apply while working in the Customer Service Unit.

“DTIC ADA174114: Customer Management Skills For Effective Air Force Civil Engineering Customer Service.” Metadata:

  • Title: ➤  DTIC ADA174114: Customer Management Skills For Effective Air Force Civil Engineering Customer Service.
  • Author: ➤  
  • Language: English

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The book is available for download in "texts" format, the size of the file-s is: 50.39 Mbs, the file-s for this book were downloaded 77 times, the file-s went public at Sun Feb 11 2018.

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