Explore: Learning About Customer Relationships

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Source: The Open Library

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1Organisering för strategisk CRM

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“Organisering för strategisk CRM” Metadata:

  • Title: ➤  Organisering för strategisk CRM
  • Author:
  • Language: swe
  • Publisher: Handelshögskolan
  • Publish Date:
  • Publish Location: Umeå

“Organisering för strategisk CRM” Subjects and Themes:

Edition Identifiers:

Access and General Info:

  • First Year Published: 2015
  • Is Full Text Available: No
  • Is The Book Public: No
  • Access Status: No_ebook

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Customer

In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea

Customer lifetime value

their customer relationships. Customer lifetime value is an important metric because it represents an upper limit on spending to acquire new customers. For

Customer service

experience management Customer relationship management Customer satisfaction Customer Service Assurance Customer service representative Customer service training

Customer development

building.” The customer development model encourages that more time be spent in the field identifying potential consumers and learning how to better meet

Clienteling

to establish long-lasting learning relationships with their customers. While sales history collected in customer relationship management (CRM) platforms

Customer experience

existing customer relationship management processes within the company. Determine the perceptions of how the company manages its customer relationships, both

Customer satisfaction

meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience

Odoo

management software suite developed in Belgium. It includes modules for customer relationship management, e-commerce, billing, accounting, manufacturing, warehouse

Parasocial interaction

information learned about the media persona results in increased attraction, and the relationship progresses. Parasocial relationships are enhanced due to

Strategic management

They developed techniques for estimating customer lifetime value (CLV) for assessing long-term relationships. The concepts begat attempts to recast selling