Measuring customer experience - Info and Reading Options
how to develop and execute the most profitable customer experience strategies
By Philipp Klaus
"Measuring customer experience" was published by Palgrave Macmillan in 2015 - nyu, it has 166 pages and the language of the book is English.
“Measuring customer experience” Metadata:
- Title: Measuring customer experience
- Author: Philipp Klaus
- Language: English
- Number of Pages: 166
- Publisher: Palgrave Macmillan
- Publish Date: 2015
- Publish Location: nyu
“Measuring customer experience” Subjects and Themes:
- Subjects: Customer services - Consumer satisfaction - Customer satisfaction
Edition Specifications:
- Pagination: xiv, 166 pages
Edition Identifiers:
- The Open Library ID: OL27181015M - OL20000917W
- Online Computer Library Center (OCLC) ID: 885228634
- Library of Congress Control Number (LCCN): 2014029412
- ISBN-13: 9781137375452
- ISBN-10: 1137375450
- All ISBNs: 1137375450 - 9781137375452
AI-generated Review of “Measuring customer experience”:
"Measuring customer experience" Table Of Contents:
- 1- CX, the origins and importance for your business
- 2- CX strategies and management practices
- 3- The 5 dimensions of CX management
- 4- The 3 types of CX management practice
- 5- Linking practices to profitability
- 6- Your CX management balance sheet : where are you and where do you want to be? : how to get from a (current state) to B : a step-by-step approach
- 7- The devil is in the details only what get measured gets managed
- 8- Best practice versus next practice
- 9- Concluding thoughts
- 10- The science behind the knowledge.
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- Preview Status: restricted
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