Loyalty rules! - Info and Reading Options
how today's leaders build lasting relationships
By Frederick F. Reichheld
"Loyalty rules!" was published by Harvard Business School Press in 2001 - Boston, it has 213 pages and the language of the book is English.
“Loyalty rules!” Metadata:
- Title: Loyalty rules!
- Author: Frederick F. Reichheld
- Language: English
- Number of Pages: 213
- Publisher: Harvard Business School Press
- Publish Date: 2001
- Publish Location: Boston
“Loyalty rules!” Subjects and Themes:
- Subjects: ➤ Employés - Employee loyalty - Customer loyalty - Leadership - Cliënten - Loyaliteit - Customer relations - Bedrijfsleiding - Business - Consommateurs - Fidélité - Obligation de loyauté - BUSINESS & ECONOMICS - Customer Relations
Edition Specifications:
- Pagination: xiii, 213 p. :
Edition Identifiers:
- The Open Library ID: OL18163227M - OL2962549W
- Online Computer Library Center (OCLC) ID: 51906211 - 46402012
- Library of Congress Control Number (LCCN): 2001024195
- ISBN-10: 1578512050
- All ISBNs: 1578512050
AI-generated Review of “Loyalty rules!”:
Snippets and Summary:
"Loyalty, the key to success in today's economy?"
"Loyalty rules!" Description:
The Open Library:
"Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated notion in today's marketplace?". "Fred Reichfield, argues that loyalty is still the fuel that drives financial success - even, and perhaps especially, in today's volatile, high-speed economy - but that most organizations are running on empty. Why? Because leaders too often confuse profits with purpose, taking the low road to short-term gains at the expense of employees, customers, and ultimately, investors. In a business environment that thrives on networks of mutually beneficial relationships, says Reichfield, it is the ability to build strong bonds of loyalty - not short-term profits - that has become the "acid test" of leadership.". "Based on extensive research into companies from online start-ups to established institutions - including Harley-Davidson, Enterprise Rent-A-Car, Cisco Systems, Dell Computer, Intuit, and more - Reichheld reveals six bedrock principles of loyaty upon which leaders build enduring enterprises."--BOOK JACKET.
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