Technical Communication

"Technical Communication" Table Of Contents:

• 1- Preface
• 2- PART 1 COMMUNICATING IN THE WORKPLACE
• 3- 1. INTRODUCTION TO TECHNICAL COMMUNICATION
• 4- What Is Technical Communication?
• 5- Technical Communication Is a Digital and a Human Activity
• 6- Technical Communication Reaches a Global Audience
• 7- Technical Communication Is Part of Most Careers
• 8- Technical Communicators Play Many Roles
• 9- Main Features of Technical Communication
• 10- Reader-CenteredAccessible and EfficientOften Produced by Teams
• 11- Delivered in Paper and Digital Versions
• 12- Purposes of Technical Communication
• 13- Documents that InformDocuments that Instruct
• 14- Documents that Persuade
• 15- Preparing Effective Technical Documents
• 16- Case Providing Information Readers Can Use
• 17- Case Being PersuasiveCase Considering the Ethical Issues
• 18- Case Working on Team and Thinking Globally
• 19- Projects
• 20- 2. MEETING THE NEEDS OF SPECIFIC AUDIENCES
• 21- Analyze Your Document’s Audience and Purpose
• 22- Primary and Secondary Audiences
• 23- Your Relationship to Your Readers
• 24- Purpose of Your Document
• 25- Primary and Secondary PurposesIntended Use of the Document
• 26- Assess the Audience’s Technical Background
• 27- The Highly Technical Audience
• 28- The Semitechnical Audience
• 29- The Nontechnical Audience
• 30- Audiences with Varying Technical Backgrounds
• 31- Case Tailoring a Single Document for Multiple Audiences
• 32- Web-Based Documents for Multiple Audiences
• 33- Identify the Audience’s Cultural Background
• 34- Anticipate Your Audience’s Preferences
• 35- Length and Details
• 36- Format and Medium
• 37- ToneDue Date and TimingBudget
• 38- Guidelines for Analyzing Your Audience and Its Use of the Document
• 39- Develop an Audience and Use Profile
• 40- Case Developing an Audience and Use Profile
• 41- Check Your Document for Usability
• 42- Checklist Usability
• 43- Projects
• 44- 3. PERSUADING YOUR AUDIENCE
• 45- Identify Your Specific Persuasive Goal
• 46- Try to Predict Audience Reaction
• 47- Expect Audience Resistance
• 48- Know How to Connect with the Audience
• 49- Case Connecting with the Audience
• 50- Allow for Give-and-Take
• 51- Ask for a Specific Response
• 52- Never Ask for Too Much
• 53- Recognize All Constraints
• 54- Organizational Constraints
• 55- Legal Constraints
• 56- Ethical Constraints
• 57- Time Constraints
• 58- Social and Psychological Constraints
• 59- Consider This People Often React Emotionally to Persuasive Appeals
• 60- Support Your Claims Convincingly
• 61- Offer Convincing Evidence
• 62- Appeal to Common Goals and Values
• 63- Consider the Cultural Context
• 64- Guidelines for Persuasion
• 65- Shaping Your Argument
• 66- Checklist Persuasion
• 67- Projects
• 68- 4. WEIGHING THE ETHICAL ISSUES
• 69- Recognize Unethical Communication in the Workplace
• 70- Know the Major Causes of Unethical Communication
• 71- Yielding to Social Pressure
• 72- Mistaking Groupthink for Teamwork
• 73- Understand the Potential for Communication Abuse
• 74- Suppressing Knowledge the Public Needs
• 75- Hiding Conflicts of InterestExaggerating Claims about Technology
• 76- Falsifying or Fabricating Data
• 77- Using Visual Images That Conceal the Truth
• 78- Stealing or Divulging Proprietary Information
• 79- Misusing Electronic Information
• 80- Withholding Information People Need for Their Jobs
• 81- Exploiting Cultural Differences
• 82- Rely on Critical Thinking for Ethical Decisions
• 83- Reasonable Criteria for Ethical Judgment
• 84- Ethical Dilemmas
• 85- Anticipate Some Hard Choices
• 86- Case A Hard Choice
• 87- Never Depend Only on Legal Guidelines
• 88- Learn to Recognize Plagiarism
• 89- Blatant versus Unintentional Plagiarism
• 90- Plagiarism and the Internet
• 91- Plagiarism and Your Career
• 92- Consider This Ethical Standards Are Good for Business
• 93- Decide When and How to Report Ethical Abuses
• 94- Checklist Ethical Communication
• 95- Guidelines for Ethical Communication
• 96- Projects
• 97- 5. TEAMWORK AND GLOBAL CONSIDERATIONS
• 98- Teamwork and Project Management
• 99- Guidelines for Managing a Collaborative Project
• 100- Virtual Meetings
• 101- Face-To-Face Meetings
• 102- Guidelines for Running a Meeting
• 103- Sources of Conflict in Collaborative Groups
• 104- Interpersonal Differences
• 105- Gender Differences
• 106- Cultural Differences
• 107- Managing Group Conflict
• 108- Overcoming Differences by Active Listening
• 109- Guidelines for Active Listening
• 110- Thinking Creatively
• 111- Brainstorm As a Way of Getting Started
• 112- Brainstorming with Digital Technologies
• 113- Mind-Mapping
• 114- Storyboarding
• 115- Reviewing and Editing Others’ Work
• 116- Guidelines for Peer Reviewing and Editing
• 117- Ethical Abuses in Workplace Collaboration
• 118- Intimidating One’s Peers
• 119- Claiming Credit for Others’ Work
• 120- Hoarding Information
• 121- Global Considerations When Working in Teams
• 122- Interpersonal Issues in Global Teams
• 123- Guidelines for Communicating on a Global Team
• 124- Checklist Teamwork and Global Considerations
• 125- Projects
• 126- 6. AN OVERVIEW OF THE TECHNICAL WRITING PROCESS
• 127- Critical Thinking in the Writing Process
• 128- A Sample Writing Situation
• 129- Working with the Information
• 130- Planning the Document
• 131- Drafting the Document
• 132- Revising the Document
• 133- Make Proofreading Your Final Step
• 134- Guidelines for Proofreading
• 135- Digital Technology and the Writing Process
• 136- Checklist Proofreading
• 137- Projects
• 138- PART 2 THE RESEARCH PROCESS
• 139- 7. THINKING CRITICALLY ABOUT THE RESEARCH PROCESS
• 140- Asking the Right Questions
• 141- Case Defining and Refining a Research Question
• 142- Exploring a Balance of Views
• 143- Achieving Adequate Depth in Your Search
• 144- Evaluating Your Findings
• 145- Interpreting Your Findings
• 146- Primary versus Secondary Sources
• 147- Exploring Secondary Sources
• 148- Web-Based Secondary Sources
• 149- Locating Secondary Sources Using Google
• 150- Locating Secondary Sources Using Wikipedia
• 151- Other Web-based Secondary Sources
• 152- Guidelines for Researching on the Internet
• 153- Traditional Secondary Sources
• 154- Exploring Primary Sources
• 155- Unsolicited Inquiries
• 156- Informational Interviews
• 157- Guidelines for Informational Interviews
• 158- Surveys
• 159- Guidelines for Surveys
• 160- Observations and Experiments
• 161- Consider This Frequently Asked Questions about Copyright
• 162- Projects
• 163- 8. EVALUATING AND INTERPRETING INFORMATION
• 164- Evaluate the Sources
• 165- Evaluate the Evidence
• 166- Interpret Your Findings
• 167- Identify Your Level of Certainty
• 168- Examine the Underlying Assumptions
• 169- Be Alert for Personal Bias
• 170- Consider Other Possible Interpretations
• 171- Consider This: Standards of Proof Vary for Different Audiences and Cultural Settings
• 172- Avoid Distorted or Unethical Reasoning
• 173- Faulty Generalization
• 174- Faulty Casual Reasoning
• 175- Faulty Statistical Analysis
• 176- Acknowledge the Limits of Research
• 177- Obstacles to Validity and Reliability
• 178- Flaws in Research Studies
• 179- Deceptive Reporting
• 180- Guidelines for Evaluating and Interpreting Information
• 181- Checklist The Research Process
• 182- Projects
• 183- 9. SUMMARIZING RESEARCH FINDINGS AND OTHER INFORMATION xx
• 184- Considering Audience and Purpose
• 185- What Readers Expect from a Summary
• 186- Guidelines for Summarizing Information
• 187- A Situation Requiring a Summary
• 188- Creating a Summary
• 189- Special Types of Summaries
• 190- Closing Summary
• 191- Informative Abstract (“Summary”)
• 192- Descriptive Abstract (“Abstract”)
• 193- Executive Abstract
• 194- Ethical and Global Considerations in Summarizing Information
• 195- Checklist Summaries
• 196- Projects
• 197- PART 3 ORGANIZATION, STYLE, AND VISUAL DESIGN
• 198- 10. ORGANIZING FOR READERS
• 199- The Typical Shape of Workplace Documents
• 200- Outlining
• 201- An Outlining Strategy
• 202- The Formal Outline
• 203- Guidelines for Outlining
• 204- Storyboarding
• 205- Paragraphing
• 206- The Support Paragraph
• 207- The Topic Sentence
• 208- Paragraph Unity
• 209- Paragraph Coherence
• 210- Paragraph Length
• 211- Chunking
• 212- Providing an Overview
• 213- Organizing for Global Audiences
• 214- Checklist Organizing Information
• 215- Projects
• 216- 11. EDITING FOR A PROFESSIONAL STYLE AND TONE
• 217- Editing for Clarity
• 218- Avoid Ambiguous Pronoun References
• 219- Avoid Ambiguous Modifiers
• 220- Unstack Modifying Nouns
• 221- Arrange Word Order for Coherence and Emphasis
• 222- Use Active Voice Whenever Possible
• 223- Use Passive Voice Selectively
• 224- Avoid Overstuffed Sentences
• 225- Editing for Conciseness
• 226- Avoid Wordy Phrases
• 227- Eliminate Redundancy
• 228- Avoid Needless Repetition
• 229- Avoid There Sentence Openers
• 230- Avoid Some It Sentence Openers
• 231- Delete Needless Prefaces
• 232- Avoid Weak Verbs
• 233- Avoid Excessive Prepositions
• 234- Avoid Nominalizations
• 235- Make Negatives Positive
• 236- Clean Out Clutter Words
• 237- Delete Needless Qualifiers
• 238- Editing for Fluency
• 239- Combine Related Ideas
• 240- Vary Sentence Construction and Length
• 241- Use Short Sentences for Special Emphasis
• 242- Finding the Exact Words
• 243- Prefer Simple and Familiar Wording
• 244- Avoid Useless Jargon
• 245- Use Acronyms Selectively
• 246- Avoid Triteness
• 247- Avoid Misleading Euphemisms
• 248- Avoid Overstatement
• 249- Avoid Imprecise Wording
• 250- Be Specific and Concrete
• 251- Use Analogies to Sharpen the Image
• 252- Adjusting Your Tone
• 253- Guidelines for Deciding about Tone
• 254- Consider Using an Occasional Contraction
• 255- Address Readers Directly
• 256- Use I and We When Appropriate
• 257- Prefer the Active Voice
• 258- Emphasize the Positive
• 259- Avoid an Overly Informal Tone
• 260- Avoid Personal Bias
• 261- Avoid Sexist Usage
• 262- Guidelines for Nonsexist Usage
• 263- Avoid Offensive Usage of All Types
• 264- Guidelines for Inoffensive Usage
• 265- Considering the Global Context
• 266- Legal and Ethical Implications of Word Choice
• 267- Style, Tone, and Email
• 268- Using Digital Editing Tools Effectively
• 269- Checklist Style
• 270- Projects
• 271- 12. DESIGNING VISUAL INFORMATION
• 272- Why Visuals Matter
• 273- When to Use Visuals
• 274- Types of Visuals to Consider
• 275- How to Choose the Right Visuals
• 276- Tables
• 277- Graphs
• 278- Bar Graphs
• 279- Line Graphs
• 280- Guidelines for Creating Tables and Graphs
• 281- Charts
• 282- Pie Charts
• 283- Organization Charts
• 284- Flowcharts
• 285- Tree Charts
• 286- Gantt and PERT Charts
• 287- Pictograms
• 288- Guidelines for Creating Charts
• 289- Graphic Illustrations
• 290- Diagrams
• 291- Maps
• 292- Guidelines for Creating Graphic Illustrations
• 293- Photographs
• 294- Guidelines for Using Photographs
• 295- Videos
• 296- Guidelines for Using Videos
• 297- Software and Downloadable Images
• 298- Using the Software
• 299- Using Symbols and Icons
• 300- Using Web Sites for Graphics Support
• 301- Using Color
• 302- Guidelines for Incorporating Color
• 303- Ethical Considerations
• 304- Present the Real Picture
• 305- Present the Complete Picture
• 306- Don’t Mistake Distortion for Emphasis
• 307- Guidelines for Obtaining and Citing Visual Material
• 308- Cultural Considerations
• 309- Guidelines for Fitting Visuals with Text
• 310- Checklist Visuals
• 311- Projects
• 312- 13. DESIGNINGN PAGES AND DOCUMENTS
• 313- Page Design in Workplace Documents
• 314- How Page Design Transforms a Document
• 315- Design Skills Needed in Today’s Workplace
• 316- Desktop Publishing
• 317- Electronic Publishing
• 318- Using Style Sheets and Company Style Guides
• 319- Creating a Design that Works for Your Readers
• 320- Shaping the Page
• 321- Guidelines for Shaping the Page
• 322- Styling the Words and Letters
• 323- Guidelines for Styling the Words and Letters
• 324- Adding Emphasis
• 325- Guidelines for Adding Emphasis
• 326- Using Headings for Access and Orientation
• 327- Guidelines for Using Headings
• 328- Audience Considerations in Page Design
• 329- Designing Digital Documents
• 330- Web Pages
• 331- Online Help
• 332- Adobe Acrobat and PDF Files
• 333- CDs and Other Media
• 334- Checklist Page Design
• 335- Projects
• 336- Part 4 Specific Documents And Applications
• 337- 14. MEMOS
• 338- Considering Audience and Purpose
• 339- Memo Parts and Format
• 340- Memo Tone
• 341- Common Types of Memos
• 342- Transmittal Memo
• 343- Summary or Follow-up Memo
• 344- Routine Miscellaneous Memo
• 345- Guidelines for Memos
• 346- Checklist Memos
• 347- Projects
• 348- 15. EMAIL AND TEXT MESSAGING
• 349- Email Parts and Format
• 350- Considering Audience and Purpose
• 351- Email Style, Tone, and Etiquette
• 352- Interpersonal Issues and Email
• 353- Using the Right Tool for the Situation
• 354- Using Visuals with Email
• 355- Ethical and Legal Issues When Using Email
• 356- Copyright Issues
• 357- Privacy Issues
• 358- Global Considerations When Using Email
• 359- Guidelines for Writing and Using Email
• 360- Guidelines for Choosing Email Versus Paper, Telephone, or Fax
• 361- Text Messaging
• 362- Guidelines for Text Messaging
• 363- Checklist Email and Text Messages
• 364- Projects
• 365- 16. WORKPLACE LETTERS
• 366- Considering Audience and Purpose
• 367- Letter Parts, Format, and Design Elements
• 368- Standard Parts
• 369- Optional Parts
• 370- Formats and Design Features
• 371- Letter Tone
• 372- Establish and Maintain a “You” Perspective
• 373- Be Polite and Tactful
• 374- Use Plain English
• 375- Decide on a Direct or Indirect Organizing Pattern
• 376- Global and Ethical Considerations
• 377- Guidelines for Letters in General
• 378- Conveying Bad or Unwelcome News
• 379- Guidelines for Conveying Bad News
• 380- Common Types of Letters
• 381- Inquiry Letters
• 382- Guidelines for Inquiry Letters
• 383- Claim Letters
• 384- Guidelines for Claim Letters
• 385- Sales Letters
• 386- Guidelines for Sales Letters
• 387- Adjustment Letters
• 388- Guidelines for Adjustment Letters
• 389- Checklist Letters
• 390- Projects
• 391- 17. RÉSUMÈS AND OTHER JOB-SEARCH MATERIALS
• 392- Assessing Your Skills and Aptitudes
• 393- Researching the Job Market
• 394- Plan Your Strategy
• 395- Focus Your Search
• 396- Explore Online Resources
• 397- Learn to Network
• 398- Résumés
• 399- Parts of a Résumé
• 400- Résumés from a Template
• 401- Organizing Your Résumé
• 402- Guidelines for Hard-Copy Résumés
• 403- Electronic Résumés
• 404- Guidelines for Emailed and Scannable Résumés
• 405- Guidelines for Online Résumés
• 406- Application Letters
• 407- Solicited Application Letters
• 408- Unsolicited Application Letters
• 409- Guidelines for Application Letters
• 410- Consider This How Applicants Are Screened for Personal Qualities
• 411- Dossiers, Portfolios, and Webfolios
• 412- Dossiers
• 413- Portfolios and Webfolios
• 414- Guidelines for Dossiers, Portfolios, and Webfolios
• 415- Interviews and Follow-Up Letters
• 416- Interviews
• 417- Follow-Up Letters
• 418- Guidelines for Interviews and Follow-Up Letters
• 419- Checklist Résumés
• 420- Checklist Application Letters
• 421- Checklist Supporting Materials
• 422- Projects
• 423- 18. TECHNICAL DEFINITIONS
• 424- Considering Audience and Purpose
• 425- Legal, Ethical, Societal, and Global Implications
• 426- Types of Definition
• 427- Parenthetical Definitions
• 428- Sentence Definitions
• 429- Expanded Definitions
• 430- Methods for Expanding Definitions
• 431- Etymology
• 432- History
• 433- Negation
• 434- Operating Principle
• 435- Analysis of Parts
• 436- Visuals
• 437- Comparison and Contrast
• 438- Required Conditions
• 439- Examples
• 440- Situations Requiring Definitions
• 441- An Expanded Definition for Semitechnical Readers
• 442- An Expanded Definition for Nontechnical Readers
• 443- Placing Definitions in a Document
• 444- Guidelines for Definitions
• 445- Checklist Definitions
• 446- Projects
• 447- 19. TECHNICAL DESCRIPTIONS, SPECIFICATIONS, AND MARKETING MATERIALS
• 448- Considering Audience and Purpose
• 449- Types of Technical Descriptions
• 450- Objectivity in Technical Descriptions
• 451- Elements of a Usable Description
• 452- Clear and Limiting Title
• 453- Appropriate Level of Detail and Technicality
• 454- Visuals
• 455- Clearest Descriptive Sequence
• 456- An Outline for Product Description
• 457- A Situation Requiring Product Description
• 458- A Mechanism Description for a Nontechnical Audience
• 459- An Outline for Process Description
• 460- A Situation Requiring Process Description
• 461- A Process Description for a Nontechnical Audience
• 462- Guidelines for Descriptions
• 463- Specifications
• 464- Types of Specifications
• 465- Considering Audience and Purpose
• 466- Guidelines for Specifications
• 467- Technical Marketing Materials
• 468- Guidelines for Technical Marketing Materials
• 469- Checklist Technical Descriptions
• 470- Checklist Specifications
• 471- Checklist Technical Marketing Materials
• 472- Projects
• 473- 20. INSTRUCTIONS AND PROCEDURES
• 474- Considering Audience and Purpose
• 475- Formats for Instructional Documents
• 476- Faulty Instructions and Legal Liability
• 477- Elements of Effective Instructions
• 478- Clear and Limiting Title
• 479- Informed Content
• 480- Visuals
• 481- Appropriate Level of Detail and Technicality
• 482- Guidelines for Providing Appropriate Detail
• 483- Logically Ordered Steps
• 484- Notes and Hazard Notices
• 485- Readability
• 486- Effective Design
• 487- Guidelines for Designing Instructions
• 488- An Outline for Instructions
• 489- Introduction
• 490- Body: Required Steps
• 491- Conclusion
• 492- A Situation Requiring Instructions
• 493- A Complete Set of Instructions for a Nontechnical Audience
• 494- Digital and Online Instructions
• 495- Video Instructions
• 496- Scripting Online Videos
• 497- Procedures
• 498- Evaluating the Usability of Instructions and Procedures
• 499- Usability and the Goals of Your Readers
• 500- Approaches for Evaluating a Document’s Usability
• 501- Checklist Instructions and Procedures
• 502- Projects
• 503- 21. INFORMAL REPORTS
• 504- Informational versus Analytical Reports
• 505- Progress Reports
• 506- Guidelines for Progress Reports
• 507- Periodic Activity Reports
• 508- Guidelines for Periodic Activity Reports
• 509- Trip Reports
• 510- Guidelines for Trip Reports
• 511- Meeting Minutes
• 512- Guidelines for Meeting Minutes
• 513- Feasibility Reports
• 514- Guidelines for Feasibility Reports
• 515- Recommendation Reports
• 516- Guidelines for Recommendation Reports
• 517- Justification Reports
• 518- Guidelines for Justification Reports
• 519- Peer Review Reports
• 520- Guidelines for Peer Review Reports
• 521- Checklist Informal Reports
• 522- Projects
• 523- 22. FORMAL ANALYTICAL REPORTS
• 524- Considering Audience and Purpose
• 525- Typical Analytical Problems
• 526- Causal Analysis: “Why Does X Happen?”
• 527- Case The Reasoning Process in Causal Analysis
• 528- Comparative Analysis: “Is X or Y Better for Our Needs?”
• 529- Case The Reasoning Process in Comparative Analysis
• 530- Feasibility Analysis: “Is This a Good Idea?”
• 531- Case The Reasoning Process in Feasibility Analysis
• 532- Combining Types of Analysis
• 533- Elements of an Effective Analysis
• 534- Clearly Identified Problem or Purpose
• 535- Adequate But Not Excessive Data
• 536- Accurate and Balanced Data
• 537- Fully Interpreted Data
• 538- Subordination of Personal Bias
• 539- Appropriate Visuals
• 540- Valid Conclusions and Recommendations
• 541- Self-Assessment
• 542- An Outline and Model for Analytical Reports
• 543- Introduction
• 544- Body
• 545- Conclusion
• 546- Front Matter and End Matter Supplements
• 547- Front Matter
• 548- Letter of Transmittal
• 549- Text of the Report
• 550- End Matter
• 551- A Situation Requiring an Analytical Report
• 552- A Formal Report
• 553- Guidelines for Reasoning through an Analytical Problem
• 554- Checklist Analytical Reports
• 555- Projects
• 556- 23. PROPOSALS
• 557- Considering Audience and Purpose
• 558- The Proposal Process
• 559- Case Submitting a Competitive Proposal
• 560- Types of Proposals
• 561- Planning Proposals
• 562- Research Proposals
• 563- Sales Proposals
• 564- Elements of a Persuasive Proposal
• 565- A Forecasting Title or Subject Line
• 566- Background Information
• 567- Statement of the Problem
• 568- Description of Solution
• 569- A Clear Focus on Benefits
• 570- Honest and Supportable Claims
• 571- Appropriate Detail
• 572- Readability
• 573- A Tone That Connects with Readers
• 574- Visuals
• 575- Accessible Page Design
• 576- Supplements Tailored for a Diverse Audience
• 577- Proper Citations of Sources and Contributors
• 578- An Outline and Model for Proposals
• 579- Introduction
• 580- Body
• 581- Conclusion
• 582- Guidelines for Proposals
• 583- A Situation Requiring a Formal Proposal
• 584- A Formal Proposal
• 585- Checklist Proposals
• 586- Projects
• 587- 24. ORAL PRESENTATIONS AND WEBINARS
• 588- Advantages and Drawbacks of Oral Presentations
• 589- Avoiding Presentation Pitfalls
• 590- Planning Your Presentation
• 591- Analyze Your Audience and Purpose
• 592- Analyze Your Speaking Situation
• 593- Select a Type of Presentation
• 594- Select a Delivery Method
• 595- Preparing Your Presentation
• 596- Research Your Topic
• 597- Aim for Simplicity and Conciseness
• 598- Anticipate Audience Questions
• 599- Outline Your Presentation
• 600- Planning and Creating Your Visuals
• 601- Decide Which Visuals to Use and Where to Use Them
• 602- Create a Storyboard
• 603- Decide Which Visuals You Can Realistically Create
• 604- Prepare Your Visuals
• 605- Guidelines for Readable and Understandable Visuals
• 606- Choosing the Right Visual Medium
• 607- Using Presentation Software
• 608- Ethics and the Use of Presentation Software
• 609- Case PowerPoint and the Space Shuttle Columbia Disaster
• 610- Guidelines for Using Presentation Software
• 611- Delivering Your Presentation
• 612- Rehearse Your Delivery
• 613- Check the Room and Setting Beforehand
• 614- Cultivate the Human Landscape
• 615- Keep Your Listeners Oriented
• 616- Plan for How You Will Use Any Non-Computer Visual Aids
• 617- Guidelines for Presenting Visuals
• 618- Manage Your Presentation Style
• 619- Manage Your Speaking Situation
• 620- Guidelines for Managing Listener Questions
• 621- Guidelines for Delivering Oral Presentations
• 622- Consider This Cross-Cultural Audiences May Have Specific Expectations
• 623- Webinars and Distance Presentations
• 624- Webinars
• 625- Slide Sharing and Other Tools
• 626- Guidelines for Webinars and Distance Presentations
• 627- Checklist Oral Presentations
• 628- Projects
• 629- 25. WEB PAGES
• 630- Considering Audience and Purpose
• 631- How People Read Web Pages
• 632- Writing for the Web
• 633- Guidelines for Writing Web Pages
• 634- Designing Web Pages
• 635- Guidelines for Designing Web Pages
• 636- Techniques and Technologies for Creating Web Sites
• 637- Planning Web Sites Using Storyboarding
• 638- Teamwork When Creating Web Sites
• 639- Creating Web Pages Using Word Processing and Other Software
• 640- Global Issues and Web Pages
• 641- Guidelines for Addressing Global Audiences
• 642- Ethical and Legal Considerations
• 643- Ethical Considerations
• 644- Legal Considerations
• 645- Checklist Writing and Designing Web Pages
• 646- Projects
• 647- 26. SOCIAL MEDIA
• 648- Considering Audience and Purpose
• 649- Audience As Contributor
• 650- Using Social Media for Technical Communication
• 651- Blogs
• 652- Wikis
• 653- Guidelines for Writing and Using Blogs and Wikis
• 654- Social Networking Sites
• 655- Job and Professional Networking Sites
• 656- Guidelines for Writing and Using Social Networks
• 657- Customer Review Sites
• 658- Twitter Feeds
• 659- Ethical and Legal Considerations
• 660- Checklist: Social Media
• 661- Projects
• 662- PART 5 RESOURCES FOR TECHNICAL WRITERS 675
• 663- APPENDIX A: A QUICK GUIDE TO DOCUMENTATION
• 664- Taking Notes
• 665- Guidelines for Recording Research Findings
• 666- Quoting the Work of Others
• 667- Guidelines for Quoting the Work of Others
• 668- Paraphrasing the Work of Others
• 669- Guidelines for Paraphrasing
• 670- What You Should Document
• 671- How You Should Document
• 672- MLA Documentation Style
• 673- MLA Parenthetical References
• 674- MLA Works Cited Entries
• 675- MLA Sample Works Cited Pages
• 676- APA Documentation Style
• 677- APA Parenthetical References
• 678- APA Reference List Entries
• 679- APA Sample Reference List
• 680- CSE and Other Numbered Documentation Styles
• 681- CSE In-Text Citations
• 682- CSE Reference List Entries
• 683- APPENDIX B: A QUICK GUIDE TO GRAMMAR, USAGE, AND MECHANICS
• 684- Grammar
• 685- Sentence Fragments
• 686- Run-On Sentences
• 687- Comma Splices
• 688- Faulty Agreement–Subject and Verb
• 689- Faulty Agreement–Pronoun and Referent
• 690- Dangling and Misplaced Modifiers
• 691- Faulty Parallelism
• 692- Faulty Coordination
• 693- Faulty Subordination
• 694- Faulty Pronoun Case
• 695- Punctuation
• 696- Period
• 697- Question Mark
• 698- Exclamation Point
• 699- Semicolon
• 700- Colon
• 701- Comma
• 702- Apostrophe
• 703- Quotation Marks
• 704- Ellipses
• 705- Brackets
• 706- Italics
• 707- Parentheses
• 708- Dashes
• 709- Mechanics
• 710- Abbreviation
• 711- Hyphenation
• 712- Capitalization
• 713- Numbers and Numerals
• 714- Spelling
• 715- Usage
• 716- Transitions
• 717- Use Transitional Expressions
• 718- Repeat Key Words and Phrases
• 719- Use Forecasting Statements
• 720- Lists
• 721- Embedded Lists
• 722- Vertical Lists
• 723- Works Cited
• 724- Index

Read “Technical Communication”:

Read “Technical Communication” by choosing from the options below.