Systems thinking for social change : a practical guide to solving complex problems, avoiding unintended consequences, and achieving lasting results

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Intro -- Contents -- INTRODUCTION -- What You Will Learn -- Structure of the Book -- PART ONE: SYSTEMS THINKING FOR SOCIAL CHANGE -- Chapter 1. Why Good Intentions Are Not Enough -- Distinguishing Conventional from Systems Thinking -- Refining the Definition of Systems Thinking -- Closing the Loop -- Chapter 2. Systems Thinking Inside: A Catalyst for Social Change -- How Systems Thinking Meets Four Challenges of Change -- When to Use Systems Thinking -- Systems Thinking for Collective Impact -- Closing the Loop -- Chapter 3. Telling Systems Stories -- Storytelling for Social Change -- Shaping a Systems Story -- The Elements of Systems Structure -- Closing the Loop -- Chapter 4. Deciphering the Plots of Systems Stories -- Basic Plot Lines -- The Plots Thicken -- The Stories Behind the Story -- Closing the Loop -- PART TWO: THE FOUR-STAGE CHANGE PROCESS -- Chapter 5. An Overview of the Four-Stage Change Process -- Convening and Thinking Systemically -- The Four-Stage Change Process -- Closing the Loop -- Chapter 6. Building a Foundation for Change -- Engage Key Stakeholders -- Establish Common Ground -- Build Collaborative Capacity -- Closing the Loop -- Chapter 7. Facing Current Reality: Building Understanding Through Systems Mapping -- Establish Systems Interviews -- Organize Information -- Develop a Preliminary Systems Analysis -- How to Balance Simplicity and Complexity -- Closing the Loop -- Chapter 8. Facing Current Reality: Building Support by Bringing the System to Life -- Engage People in Developing Their Own Analysis -- Surface Mental Models -- Create Catalytic Conversations -- Closing the Loop -- Chapter 9. Making an Explicit Choice -- Understand Payoffs to the Existing System -- Compare the Case for Change with the Case for the Status Quo -- Create Both/and Solutions-or Make a Trade-Off -- Make an Explicit Choice

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