PROJECT DESIGN AND IMPLEMENTATION OF COOPERATIVE MANAGEMENT SYSTEM (CMS) SOFTWARE AND ITS IMPACT ON THE EFFICIENCY AND PRODUCTIVITY OF COOPERATIVES IN RWANDA - Info and Reading Options

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<div class="item abstract" style="padding:30px;color:rgba(0,0,0,0.87);font-family:tahoma, geneva, sans-serif;font-size:14px;background-color:rgb(255,255,255);"><div style="margin-bottom:0px;text-align:justify;"><p style="line-height:25px;margin:20px 0px 0px;">This research analyzed “Project design and implementation of cooperative management system (CMS) software and its impact on the efficiency and productivity of cooperatives in Rwanda” on 146 cooperatives using Cooperative Management System (CMS) across 19 districts of 4 Provinces of Rwanda (Eastern, Western, Northern, and Southern). The study used a sample of 750 respondents including 730 cooperative members from a total population of 61,320 members of 146 cooperatives plus 19 District Cooperatives Officers and 1 Director of Cooperatives Promotion and Capacity Building Unit in Rwanda Cooperative Agency (RCA). A questionnaire designed in form of five levels Likert scale was used and data was collected and analyzed through KoBo Toolbox and SPSS. The results of the research indicated that CMS has an impact on productivity and efficiency of cooperatives (x̄= 4.7; σ =.220). CMS Membership management module impacts on productivity and efficiency of cooperatives through accurate data about the members that promotes effective planning (x̄= 4.9; σ =.200); CMS Payments management module impacts on productivity and efficiency of cooperatives through promoting stakeholders’ satisfaction (x̄= 4.6; σ =.200); CMS Accounting module impacts on productivity and efficiency of cooperatives through updated, easy and quick financial reporting (x̄= 4.7; σ =.190); CMS Human resource management module impacts on productivity and efficiency of cooperatives through employee motivation and satisfaction (x̄= 4.8; σ =.200); CMS Credit management module impacts on productivity and efficiency of cooperatives through accurate and updated information about the debt owed and timely payment (x̄= 4.5; σ =.300). The main CMS challenges are the following: CMS is not free. It requires additional contribution of members to cover the cost of its installation and maintenance (x̄= 5.0; σ =.000); CMS requires the cooperatives to have among members those with advanced education level yet there are pure rural cooperatives where none have attended secondary school (x̄= 4.3; σ =.080); CMS has issue of confidentiality of the data: the data of the cooperatives are managed by the government which hosts the CMS system (x̄= 5.0; σ =.000); CMS use requires internet which incurs additional operational cost (x̄= 4.1; σ =.351); Most of cooperatives managers prefer the ordinal routine of cooperative management due to low level of understanding and flexibility to change their routine services for adopting CMS (x̄= 5.0; σ =.000). Corresponding solutions proposed by the respondents are the following: Support of the RCA on installation cost and the cooperatives should cover maintenance costs (x̄= 4.8; σ =.070); More training on even members with good primary education on the use of CMS (x̄= 4.3; σ =.380); Confederations should play important role in the management of CMS and the role of the government should be reduced with the time (x̄= 4.9; σ =.290); The government should reduce the cost of internet to be affordable for all including cooperatives using CMS system (x̄= 4.7; σ =.151); More capacity building is required for cooperative managers to open their mind on the use of ICT foe the development. Also the experience of successful cooperatives in the use of CMS should be shared among cooperatives (x̄= 4.6; σ =.400).</p><div><br /></div></div></div>

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