Managing difficult, frustrating, and hostile conversations
strategies for savvy administrators
By Georgia J. Kosmoski and Dennis R. Pollack
"Managing difficult, frustrating, and hostile conversations" is published by Sage Publications in 2000 - Thousand Oaks, Calif, it has 108 pages and the language of the book is English.
“Managing difficult, frustrating, and hostile conversations” Metadata:
- Title: ➤ Managing difficult, frustrating, and hostile conversations
- Authors: Georgia J. KosmoskiDennis R. Pollack
- Language: English
- Number of Pages: 108
- Publisher: Sage Publications
- Publish Date: 2000
- Publish Location: Thousand Oaks, Calif
“Managing difficult, frustrating, and hostile conversations” Subjects and Themes:
- Subjects: ➤ Aggressiveness - Mediation - Conflict management - Behavior modification - School administrators - Médiation - Gestion des conflits - Modification du comportement - Administrateurs scolaires - Agressivité - Teaching skills & techniques - United States - Education - Educational Administration - Education / Teaching - Administration - General - Conflict Resolution - Decision Making & Problem Solving - Education / General - School discipline - School management and organization
- Places: United States
Edition Specifications:
- Pagination: xii, 108 p. ;
Edition Identifiers:
- The Open Library ID: OL15564648M - OL631723W
- Online Computer Library Center (OCLC) ID: 41621637
- Library of Congress Control Number (LCCN): 99006665
- ISBN-10: 0803968086 - 0803968094
- All ISBNs: 0803968086 - 0803968094
AI-generated Review of “Managing difficult, frustrating, and hostile conversations”:
"Managing difficult, frustrating, and hostile conversations" Table Of Contents:
- 1- Defusing the angry screamer
- 2- Dealing with embarrassment or humiliation
- 3- Handling legitimate complaints
- 4- Under the influence of drugs or alcohol
- 5- Refusing to be coerced
- 6- Discouraging the dependent personality
- 7- Serving as mediator when friction exists
- 8- Disabling the backstabber
- 9- Maintaining confidentiality
- 10- What works in all cases.
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