"ERIC ED520466: Accuracy Of Answers Provided By Digital/Face-to-Face Reference Services In Japanese Public Libraries And Q & A Sites" - Information and Links:

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"ERIC ED520466: Accuracy Of Answers Provided By Digital/Face-to-Face Reference Services In Japanese Public Libraries And Q & A Sites" and the language of the book is English.


“ERIC ED520466: Accuracy Of Answers Provided By Digital/Face-to-Face Reference Services In Japanese Public Libraries And Q & A Sites” Metadata:

  • Title: ➤  ERIC ED520466: Accuracy Of Answers Provided By Digital/Face-to-Face Reference Services In Japanese Public Libraries And Q & A Sites
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  • Language: English

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  • Internet Archive ID: ERIC_ED520466

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"ERIC ED520466: Accuracy Of Answers Provided By Digital/Face-to-Face Reference Services In Japanese Public Libraries And Q & A Sites" Description:

The Internet Archive:

We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3) The correct answer ratio of face-to-face reference services in public libraries that provide (do not provide) DRS is higher than (the same as) that of Q & A sites. Considering that a majority of the Japanese public libraries do not provide DRS, the result indicates that Q & A sites and face-to-face reference services are comparable in terms of their ability to answer questions. However, the public libraries that earnestly provide DRS can outperform Q & A sites. (Contains 7 tables and 6 footnotes.)

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