Driven to delight - Info and Reading Options
delivering world-class customer experience the Mercedes-Benz way
By Joseph A. Michelli
"Driven to delight" was published in 2016 - nyu, it has 282 pages and the language of the book is English.
“Driven to delight” Metadata:
- Title: Driven to delight
- Author: Joseph A. Michelli
- Language: English
- Number of Pages: 282
- Publish Date: 2016
- Publish Location: nyu
“Driven to delight” Subjects and Themes:
- Subjects: ➤ Daimler-Benz Aktiengesellschaft - Customer services - Automobile industry and trade - Management - Mercedes automobiles - Mercedes automobile - Automobile industry and trade, germany - DaimlerChrysler
- Places: Germany
Edition Specifications:
- Pagination: xvii, 282 pages
Edition Identifiers:
- The Open Library ID: OL27207663M - OL20027614W
- Online Computer Library Center (OCLC) ID: 908088659
- Library of Congress Control Number (LCCN): 2015029398
- ISBN-13: 9780071806305
- ISBN-10: 007180630X
- All ISBNs: 007180630X - 9780071806305
AI-generated Review of “Driven to delight”:
"Driven to delight" Table Of Contents:
- 1- Foreword by Steve Cannon, President & CEO, Mercedes-Benz USA
- 2- Acknowledgments
- 3- 1: Introduction
- 4- 2: Building the Map
- 5- 3: From Promises to Committed Action
- 6- 4: Examining and Refining Every Touchpoint
- 7- 5: Measuring Customer Experience: The Voice of the Customer as a Tool for Change
- 8- 6: Alignment, Accountability, and Tools for the Front Line
- 9- 7: Delight Is a People Business
- 10- 8: Fully Committed to Growth and Development
- 11- 9: Driving Process and Technological Change
- 12- 10: Integrating Processes into Enterprisewide Solutions
- 13- 11: Success Achieved
- 14- 12: How Good Can Good Be?
- 15- Conclusion: Driving Your Road to Consumer Delight
- 16- Glossary
- 17- Bibliography
- 18- Index.
"Driven to delight" Description:
The Open Library:
"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight, "--Amazon.com.
Read “Driven to delight”:
Read “Driven to delight” by choosing from the options below.
Search for “Driven to delight” downloads:
Visit our Downloads Search page to see if downloads are available.
Borrow "Driven to delight" Online:
Check on the availability of online borrowing. Please note that online borrowing has copyright-based limitations and that the quality of ebooks may vary.
- Is Online Borrowing Available: Yes
- Preview Status: restricted
- Check if available: The Open Library & The Internet Archive
Find “Driven to delight” in Libraries Near You:
Read or borrow “Driven to delight” from your local library.
- The WorldCat Libraries Catalog: Find a copy of “Driven to delight” at a library near you.
Buy “Driven to delight” online:
Shop for “Driven to delight” on popular online marketplaces.
- Ebay: New and used books.