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In light of the continued investment in information technology by businesses in hopes of achieving a measurable benefit in terms of process efficiency and effectiveness, business process reengineering (BPR) is becoming increasingly important. BPR suggests that by radically redesigning underlying business processes, companies can achieve breakthrough improvements in productivity. BPR, however, is a knowledge intensive endeavor. A decision support tool called KOPeR-lite was developed with the intent of encoding the knowledge held by BPR experts and documented in BPR literature. This tool promises to assist BPR novices who are tasked with reengineering inefficient or ineffective processes. The purpose of this thesis is to determine the viability of using KOPeR-lite when BPR novices undertake process reengineering projects. It also proposes reengineering solutions for the permanent change of station orders process for USMC officers, which will be presented to the leadership in the Headquarter, U.S. Marine Corps (HQMC) Manpower and Reserve Affairs (M&RA) branch. If adopted, one of the proposed solutions promises to dramatically improve process performance.

Includes bibliographical references (p. 29-33)

In light of the continued investment in information technology by businesses in hopes of achieving a measurable benefit in terms of process efficiency and effectiveness, business process reengineering (BPR) is becoming increasingly important. BPR suggests that by radically redesigning underlying business processes, companies can achieve breakthrough improvements in productivity. BPR, however, is a knowledge intensive endeavor. A decision support tool called KOPeR-lite was developed with the intent of encoding the knowledge held by BPR experts and documented in BPR literature. This tool promises to assist BPR novices who are tasked with reengineering inefficient or ineffective processes. The purpose of this thesis is to determine the viability of using KOPeR-lite when BPR novices undertake process reengineering projects. It also proposes reengineering solutions for the permanent change of station orders process for USMC officers, which will be presented to the leadership in the Headquarter, U.S. Marine Corps (HQMC) Manpower and Reserve Affairs (MandRA) branch. If adopted, one of the proposed solutions promises to dramatically improve process performance.

In light of the continued investment in information technology by businesses in hopes of achieving a measurable benefit in terms of process efficiency and effectiveness, business process reengineering (BPR) is becoming increasingly important. BPR suggests that by radically redesigning underlying business processes, companies can achieve breakthrough improvements in productivity. BPR, however, is a knowledge intensive endeavor. A decision support tool called KOPeR-lite was developed with the intent of encoding the knowledge held by BPR experts and documented in BPR literature. This tool promises to assist BPR novices who are tasked with reengineering inefficient or ineffective processes. The purpose of this thesis is to determine the viability of using KOPeR-lite when BPR novices undertake process reengineering projects. It also proposes reengineering solutions for the permanent change of station orders process for USMC officers, which will be presented to the leadership in the Headquarter, U.S. Marine Corps (HQMC) Manpower and Reserve Affairs (MandRA) branch. If adopted, one of the proposed solutions promises to dramatically improve process performance.

The future airborne early warning aircraft to be operated by the Royal Navy will consist of an advanced radar driven mission system that will include a datalink: this Datalink, as well as advanced sensors and an expanded role, will impose additional work on the aircrew that operate in the rear of the airborne early warning (AEW) aircraft. Operating the existing mission system is, under certain conditions, considered by AEW aircrew to be at the upper limits of tolerable workload. The deluge of information from these advanced sensor systems and datalink is likely to impact on the aircrew performance and hence overall system performance. The KBS group of the Defense, Evaluation and Research Agency (DERA) in Farnborough, UK, has been developing Knowledge Based Systems for Decision Support for over a decade. This experience has been applied to the AEW domain with a high degree of success as demonstrated in a laboratory based concept demonstrator. However, previous work had not accounted for the impacts of the AEW aircraft operating within a digitized battlespace. This paper describes part of a project that was aimed at examining the implications of digitization on the future AEW aircraft and how that would impact the Knowledge Based Decision aids currently being developed. Specifically, the project assessed how datalink would be used and how the information conveyed over datalink could help the aircrew's decisions through greater situation awareness.

1Practical Etiquette

By Cora C. Klein

Good manners for social situations. (Summary by Cathy Howell)