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practical communication for 10 common situations

"Connecting with clients" was published by American Animal Hospital Association Press in 2009 - Lakewood, Colo and the language of the book is English.


“Connecting with clients” Metadata:

  • Title: Connecting with clients
  • Author:
  • Language: English
  • Publisher: ➤  American Animal Hospital Association Press
  • Publish Date:
  • Publish Location: Lakewood, Colo

“Connecting with clients” Subjects and Themes:

Edition Specifications:

  • Pagination: p. ;

Edition Identifiers:

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"Connecting with clients" Table Of Contents:

  • 1- How to use this book
  • 2- Veterinary communication
  • 3- Communication protocols and clinical communication skills
  • 4- Communication protocols
  • 5- Clinical communication skills
  • 6- Nonverbal communication skills
  • 7- Verbal communication skills
  • 8- A note about email and telephone conversations
  • 9- Common situations
  • 10- Dealing with emergencies
  • 11- Dealing with financial constraints
  • 12- Dealing with mistakes, accidents, or unexpected outcomes
  • 13- Dealing with angry clients
  • 14- Dealing with complaining clients
  • 15- Dealing with anxious clients
  • 16- Dealing with indecisive clients
  • 17- Working with children
  • 18- Dealing with euthanasia appointments
  • 19- Dealing with grieving clients.

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