A Guide to computer user support for help desk and support specialists
By Fred Beisse and BEISSE
"A Guide to computer user support for help desk and support specialists" was published by Course Technology in 2010 - Boston, MA, it has 674 pages and the language of the book is English.
“A Guide to computer user support for help desk and support specialists” Metadata:
- Title: ➤ A Guide to computer user support for help desk and support specialists
- Authors: Fred BeisseBEISSE
- Language: English
- Number of Pages: 674
- Publisher: Course Technology
- Publish Date: 2010
- Publish Location: Boston, MA
“A Guide to computer user support for help desk and support specialists” Subjects and Themes:
- Subjects: ➤ Computer technical support - Management - Maintenance and repair - Microcomputers - End-user computing - Information technology - Computer service industry - Computer programming - Information technology, management - Literary collections
Edition Specifications:
- Pagination: xxii, 674 pages
Edition Identifiers:
- The Open Library ID: OL27714443M - OL5261013W
- Online Computer Library Center (OCLC) ID: 460066176
- ISBN-13: 9780495806493 - 9781439042052
- ISBN-10: 0495806498 - 1439042055
- All ISBNs: 0495806498 - 1439042055 - 9780495806493 - 9781439042052
AI-generated Review of “A Guide to computer user support for help desk and support specialists”:
"A Guide to computer user support for help desk and support specialists" Table Of Contents:
- 1- Introduction to computer user support
- 2- Customer service skills for user support agents
- 3- Skills for troubleshooting computer problems
- 4- Common support problems
- 5- Help desk operations
- 6- User support management
- 7- - Product evaluation strategies and support standards
- 8- End-user needs assessment projects
- 9- Installing and managing end-user computers
- 10- Training computer users
- 11- Writing for end users
- 12- A user support utility tool kit
- 13- Answers to Check your understanding questions
- 14- HelpSTAR 2008 student edition
- 15- User support presentations and meetings.
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